Is my new RTX 2060 faulty?

[tomvi15]

I bought a new EVGA RTX 2060 6gig and I'm not sure if its faulty and I should return it.

I ran the 3D mark demo free on Steam. It was running pretty bad at around 20-40 fps. It always had black bars flickering on the screen every 10 seconds during the demo. Then the demo ended, and it went back to the demo start screen I think, then my entire screen turned white. I could not use any keyboard commands to go back to desktop, and I had to restart my computer.

I've used my GPU for about 5 weeks, playing the Witcher 3. I was getting 60pfs 1080p for about a month. The card was fine. But now when I try to load the game, sometimes it will just go to a black screen, and I always have to restart my computer.

My temps for my computer with just Chrome open are:
CPU-34*C
GPU-33*C
Mainboard-30*C

After playing the Witcher 3 for about an hour, I close the game and my temps were:
CPU-51*C
GPU-77*C
Mainboard-34*C
(I have 4 fans in my case, and a water cooler on my CPU)

I think my card might be faulty because it's starting to do black screens, and the white screen trying that 3Dmark Demo.

[CursedPanther]

It does sound like faulty GPU symptoms. If you want to be really thorough before doing an RMA, test the 2060 again on a friend's PC.

[tomvi15]

What does RMA mean, and I don't have any friends that I could test my GPU out on. I've been reading about people saying it's just the newest driver. I tried to go into Device Manager and roll back the driver, but the box was grayed out. Perhaps I can try to install an old driver and see if it works better before I contact Nvidia support.

If I just bought the GPU off Amazon, how do I prove to Nvidia my proof of purchase so I can use my warranty?

[_I_]

do not use device manager to change drivers that have their own config programs

use ddu in safe mode to remove the drivers

[🍃🪻🪷Sylvie🩵🍸🍵]

Looks like defective unit. I suggest you return it, get replacement.

[tomvi15]

It's weird how it seemed like my GPU ran fine for about a month. It's just now that I'm getting these black and white screens. And it didnt do well in the 3Dmark demo.

[_I_]

if you used control panel to change gpu drivers it will mess up alot of stuff

[tomvi15]

No, I used the Geforce Experience program to install the lastest driver back on 4/23/19.
Do you think it might just be the newest driver is bad, or do you think my hardware is faulty?

[_I_]

uninstall gfe
download the driver from a few revs back

here is 419.67 (do not install yet)
https://www.nvidia.com/download/driverResults.aspx/145534/en-us

boot to safe mode and use ddu to remove the driver

and install the driver driver
(do not install gfe)

[[☥] - CJ -]

Black screen is usually the display driver crashing or PSU issues
as previously mentioned, use DDU in safe mode and go from there

And using GFE to update drivers IS NOT a good enough reason to use it
Get rid of it, it can come with its own problems

[Cyber2B]

Originally posted by tomvi15:

I bought a new EVGA RTX 2060 6gig and I'm not sure if its faulty and I should return it.

I ran the 3D mark demo free on Steam. It was running pretty bad at around 20-40 fps. It always had black bars flickering on the screen every 10 seconds during the demo. Then the demo ended, and it went back to the demo start screen I think, then my entire screen turned white. I could not use any keyboard commands to go back to desktop, and I had to restart my computer.

I've used my GPU for about 5 weeks, playing the Witcher 3. I was getting 60pfs 1080p for about a month. The card was fine. But now when I try to load the game, sometimes it will just go to a black screen, and I always have to restart my computer.

My temps for my computer with just Chrome open are:
CPU-34*C
GPU-33*C
Mainboard-30*C

After playing the Witcher 3 for about an hour, I close the game and my temps were:
CPU-51*C
GPU-77*C
Mainboard-34*C
(I have 4 fans in my case, and a water cooler on my CPU)

I think my card might be faulty because it's starting to do black screens, and the white screen trying that 3Dmark Demo.

RMA the card to Amazon, or EVGA.
Also RMA means return merchandise authorization where you send it back to the company for repair.

[[☥] - CJ -]

Troubleshoot BEFORE attempting to RMA
Try fixing it yourself with suggestions mentioned above BEFORE trying to return it.

Also, as its an EVGA card i HOPE you registered it on their website for RMA/Support/Warranty purposes.

[tomvi15]

I did not register it on EVGA website when I bought it. If it’s only about 6 weeks old can I still register it?

[_I_]

iirc to register you need its serial number and purchase date

[Aliquis Freedom & Ethnopluralism]

I guess so.
Just saw someone on Sweclockers had returned three 2080Ti for artifact problems.

Make me unsure about picking up a used RTX 2070 from MSI vs the Gainward RTX 2070 I already have in the computer. Gainward offer 5 years warranty I think or do so if you register or something whereas MSI offer 12 months possibly more if one register the product but maybe just for the original owner?

If the cards drop dead like crazy then it's even more important. But even if they aren't I'd definitely prefer to pick the one with a longer warranty. Zotac and Palit I think had decent ones. The cards may also be slightly cheaper I guess.

RMA = return merchandise authorization
What they mean is return it for warranty repair, replacement or money back.

https://www.evga.com/warranty/graphics-cards/
The Black card here in Sweden: 06G-P4-2061-KR
So matching: "3 Year Standard Limited Warranty Product Suffixes" for the US.
Also matching: "3 Year Transferable Limited Warranty Product Suffixes"

[[☥] - CJ -]

The serial number is on the back of the GPU, the white sticker.
You have to enter that and as mentioned the date you purchased it and where from
You can register it at any time as long as you have the mentioned info, its just a good thing to do if you are going to RMA it, you do it through that.

If you want to use EVGA Precision you also need that serial