RMA GPU misdelivered

[Iggy Wolf]

So I sent in an RMA GPU to Gigabyte to have it replaced. I used USPS Retail Ground. Of course USPS just HAD to deliver it to the wrong address. I've called them for now and waiting for a callback (instead of being on hold). I'm just curious, since the card was brand new and under warranty, would Gigabyte still replace it and send me a new one, even if they didn't receive the current one (since I doubt USPS would be able to find the individual it was given to. At most, they'd simply reimburse the cost of the GPU to Gigabyte)?

It was supposed to be delivered to Rowland Heights, CA 91748 but was instead delivered to La Puente, CA 91747 (apparently the USPS driver was either drunk or blind not to see how the two addresses are different, or didn't bother to pay attention and read the label on the box. smh.) God knows who he gave it to, and I doubt that person will complain to USPS about receiving the wrong package (assuming they were expecting something else). I just feel like it's not my fault that it got misdelivered, so I don't see why Gigabyte would punish me for it. After all, it's still under warranty.

[emoticorpse]

If Gigabyte gave you a a free card it would be like they are rewarding someone for usps incompetence.

[PepuroniPeetsa]

I'd talk to the person who runs your local post office and explain the situation.

[Iggy Wolf]

Originally posted by emoticorpse:

If Gigabyte gave you a a free card it would be like they are rewarding someone for usps incompetence.

It wouldn't be free, since the card is under warranty and I was sending the current one in for RMA. Now obviously they'd have to get it to fix it or whatever, but the point is, if USPS doesn't agree to pay them the expense, and my card is still under warranty, then how am I liable for USPS's incompetence? They're not rewarding them, but it's not like they can do much to force USPS to compensate them. After all, if I buy for example a GPU from Newegg or Amazon, and it gets lost in transit, them sending me a new card isn't rewarding the shipping company's incompetence but making sure the customer receives the product.

[nullable]

Well not everyone is interested in GPUs or other people's mail. The post office and the recipent may be able to sort this out. Gigabyte probably isn't going to take one for the team here though unless they provided the shipping (and the usps lost 'their' mail)

[tacoshy]

if the package was insured then USPS is required to py for the loss of the package. Gigabyte however is in no legal way required to replace a GPU that has not be lost by them, being damaged or not.

[Iggy Wolf]

Originally posted by Brockenstein:

Well not everyone is interested in GPUs or other people's mail. The post office and the recipent may be able to sort this out. Gigabyte probably isn't going to take one for the team here though unless they provided the shipping (and the usps lost 'their' mail)

Honestly, their reviews for customer service and RMA suck anyway, so it's not like even if they receive it, that I was expecting to get back a working GPU and not the same one I sent them, with no fixes. I'm already regretting buying their GPU. One wonders if I would have been better served RMAing with Newegg since they'd simply send me a replacement anyway. Point is, I still paid for shipping and $400 for the card. I can prove to Gigabyte that I had bought the card, I have the tracking number and invoice/receipt of it, s it's not like I'm bullshitting them. If they care about the customer (since I bought THEIR card), they'll do something, or they'll never get service from me again.

[Iggy Wolf]

Apparently, it was a misunderstanding. I spoke to a USPS rep and she says the package was delivered where it was suppose to be. La Puente is the local USPS office. Justin, the individual in question, is the person who picked it up. Gigabyte doesn't allow postmen to do direct deliveries to their front door, so they send a person to the post office to pick up the package.

He got it, so it's now just a matter whether he actually delivered it to them or not, since the RMA status for me didn't update to say they received it. But their rep DID go and pick up the package. The USPS technically did their part of the job. It's just that USPS's tracking doesn't account for deliveries done by non-USPS personnel.

[nullable]

So, as I was saying.... =p

As far as what you've read about RMAing. Yeah, I mean first problem is you're already unhappy that you're involved in a time consuming process that takes a week or two to sort out. And sometimes things do go wrong. It's just a recipe for unhappy people to vent their frustrations even when everything does go right with the process.

Just last year I bought a (MSi) 1080 ti with a bad fan controller. And I RMA'd it and I got back a 1080 with a water block on it, so I had to send that back. Next time around I got the proper card back and things have been good since, and that's the important bit in my estimation. I haven't had to many RMA's over the last twenty years, and if every event was torture maybe I'd be a bit more annoyed by things, but it's hasn't so I remain an optimist.

[Bad 💀 Motha]

Gigabyte can't help you. You need to sort this out with USPS. I hope you paid for extra insurance coverage in case they can't recover it. If not you'll be out of luck entirely and have to just buy a new gpu yourself.

Edit:
Ok sounds like they got it. Give it a couple days for the RMA status to update. Usually when I've dealt with RMA through folks like evga, the rma status doesn't change until they've had a chance to test the returned product but that shouldn't take long to test and then turn to the next step in the RMA status process and then move to registering your new gpu serial# in place of the old card, showing up on your branded support account where you registered the other gpu. Then after this, the replacement should get shipped out.