Ram not detected by Steam :: Hardware and Operating Systems

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Winkēre Jul 8, 2019 @ 12:18am

Ram not detected by Steam

Copy and past from Help and Tips:

So I made a post about this problem before, however the problem was with my RAM and not Steam. Now I'm back here because, once again, Steam is not detecting my RAM. This time however I have gotten adequate RAM for my system.

My RAM is in every other slot at the moment (I have two 8GB RAM sticks), and I am currently also in dual channel mode, or so I think. Whenever I put them next to each other, my computer crashes and that is the only time Steam detects my RAM, whenever my RAM is side by side. Does anyone know how to fix this?

Specs:

Motherboard: Gigabyte GA-AB350M-DS3H
CPU: AMD Ryzen 5 1400
RAM: Corsair Vengeance LPX 16 GB
GPU: Asus GeForce GTX 660 Ti

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Originally posted by Bad 💀 Motha:

While some boards can look directly at the your ssd/hdd and use a bios update file that way, not all do. Just use a usb flash drive, download the latest bios update, extract contents to root of the usb flash drive.

Some motherboards have a certain usb port they suggest you use for updating or flash-back, so review the manual regarding that. Updating is easy and it should be done over time. Especially these days where board makers are constantly having to address security holes, cpu microcode updates, ram compatability, etc.

Once the bios has been updated, it might reset it to defaults but this is not this way on all boards. So after the update process completes and reboots, enter the bios and choose option to set back to defaults. This resets all bios settings to the factory defaults., then save and exit, then re-enter the bios and make your changes, save and exit. Boot to OS drive...

Dont make any changes yet to cpu or ram settings until you see everything is working fine with those being on default settings.

In the future if you do make bios changes such as cpu or ram related. Do these in small steps so you can test for stability within the OS to find out if a change you made is causing problems within the OS/Apps

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Showing 1-12 of 12 comments

[☥] - CJ - Jul 8, 2019 @ 12:42am

Memory is located under GPU and Sound card
Steam only gives basic information and any missing info does not affect anything so stop worrying about it.

Either use CPU-Z
or in the Cortana search bar type About PC

Putting them next to each other is not Dual Channel
0 1 0 1
and
1 0 1 0
would be dual channel depending on what the motherboard calls for

1 1 0 0
or
0 0 1 1
is not dual channel and is not the proper placement which is why the PC crashes

Now your problem is you need a GPU upgrade.

Last edited by [☥] - CJ -; Jul 8, 2019 @ 12:44am

𝔇ave Jul 8, 2019 @ 12:44am

do you have the ram installed in the second and fourth slot from the cpu?

for 2 sticks that is the most compatible and after looking at the manual for your board that is what is recommended

Last edited by 𝔇ave; Jul 8, 2019 @ 12:45am

tacoshy Jul 8, 2019 @ 1:28am

A not proper RAM placement will not make a PC crash. However Tyzen is very picky with RAM unless you updated the BIOS.
RAM placement also have nothing to do with compatibility just multichannel usage.

Try a BIOS update first. Most likely it will already fix it. If you tried to load AMP while your RAM is XMP you can raise the timing or change the frequency down to 2933 (if you're above it) which also highly increases it's compability.

𝔇ave Jul 8, 2019 @ 1:30am

Originally posted by tacoshy:
RAM placement also have nothing to do with compatibility just multichannel usage.

then why do manufacturers list what dimm slots to use when using 2 dimms? they literally say it is for compatibility and performance reasons.

Last edited by 𝔇ave; Jul 8, 2019 @ 1:32am

tacoshy Jul 8, 2019 @ 1:43am

Originally posted by Dave:
Originally posted by tacoshy:
RAM placement also have nothing to do with compatibility just multichannel usage.

then why do manufacturers list what dimm slots to use when using 2 dimms? they literally say it is for compatibility and performance reasons.

It's for multi channel use. Not compability. Multi Channel as Dual Channel doubles the and with and is free performance.
Running will a PC whatever slots you use. You can easily try this out by your own.

Compability list is just what they tested for XMP/AMP use. But as RAM works normally at JEDEC specifications it is a more or less dumb list.

𝔇ave Jul 8, 2019 @ 2:24am

Originally posted by tacoshy:
Originally posted by Dave:

then why do manufacturers list what dimm slots to use when using 2 dimms? they literally say it is for compatibility and performance reasons.

It's for multi channel use. Not compability. Multi Channel as Dual Channel doubles the and with and is free performance.
Running will a PC whatever slots you use. You can easily try this out by your own.

Compability list is just what they tested for XMP/AMP use. But as RAM works normally at JEDEC specifications it is a more or less dumb list.

I know what dual channel is bud.. i have tried running 2 dimms in the non recommended slots in the past due to a recommended slot not working and it didn't work on that particular board.

this is on literally every motherboard manual i have come across

https://imgur.com/W6Vhenx

granted i haven't tried it in quite some time since there is no reason to go against what is recommended unless you need to.

Bad 💀 Motha Jul 8, 2019 @ 5:13am

Stop looking at steam system specs

View your hardware via cpuz and gpuz

What model of Corair ram is this exactly, the model # is listed in cpuz, spd tab, if not look on the ram sticker. Your motherboard is also fairly old, update to latest bios

Last edited by Bad 💀 Motha; Jul 8, 2019 @ 5:16am

tacoshy Jul 8, 2019 @ 5:20am

As I build PC's I do it on regular basis especially for testing if every slot works correctly. Never found issues with exception of broken motherboards.

I never read manuals unless I need the list for which SATA ports are disabled with a NVMe drive.

And as I did RAM testing a lot (have still few screenshots of performance on my profile) I didn't found issues there as well.
RAM problems are very rarely a motherboard issue in the first place. Most of the time it's an IMC problem (CPU)

Talby Jul 8, 2019 @ 5:26am

agree it's odd its crashing with only certain slots - I would go to BIOS, disable XMP/DOCP or whatever profile to get the ram at the lowest stable speed then upgrade to the latest BIOS and go from there...

Bad 💀 Motha Jul 8, 2019 @ 5:26am

Overall the OP does have a B350 board and the chosen RAM might be an issue here.

Go to bios and restore the defaults, save and exit. Then reenter the bios and update it via usb flash drive. If current pc is unstable, plug usb flash drive into another working pc and go download/extract the latest bios update for your exact model of motherboard. Then go update it.

After the update, boot into OS and do cpu&ram stress test with aida64. If stable, great, now boot into bios and enable dram xmp profile. And re-test cpu&ram again for stability

Last edited by Bad 💀 Motha; Jul 8, 2019 @ 5:30am

#10

Winkēre Jul 8, 2019 @ 6:20pm

Sorry for not being active, let me answer some of your guys questions:

Originally posted by Dave:
do you have the ram installed in the second and fourth slot from the cpu?

for 2 sticks that is the most compatible and after looking at the manual for your board that is what is recommended

I have my RAM in the 2 and 4 slots. If I remember correctly, that is what's recommended.

Originally posted by Bad 💀 Motha:
Stop looking at steam system specs

View your hardware via cpuz and gpuz

What model of Corair ram is this exactly, the model # is listed in cpuz, spd tab, if not look on the ram sticker. Your motherboard is also fairly old, update to latest bios

Here's a screenshot of my SPD because I'm not quite sure where to look: https://imgur.com/a/KRGwNCA

Originally posted by Talby:
agree it's odd its crashing with only certain slots - I would go to BIOS, disable XMP/DOCP or whatever profile to get the ram at the lowest stable speed then upgrade to the latest BIOS and go from there...

Will do, I'll let you know what happened later today, I have to go to an event.

Originally posted by Bad 💀 Motha:
Go to bios and restore the defaults, save and exit. Then reenter the bios and update it via usb flash drive.

Is it possible to download then install it without using a USB? I have a USB I just want to know if there is an easier option.

Originally posted by Bad 💀 Motha:
Overall the OP does have a B350 board and the chosen RAM might be an issue here.

Go to bios and restore the defaults, save and exit. Then reenter the bios and update it via usb flash drive. If current pc is unstable, plug usb flash drive into another working pc and go download/extract the latest bios update for your exact model of motherboard. Then go update it.

After the update, boot into OS and do cpu&ram stress test with aida64. If stable, great, now boot into bios and enable dram xmp profile. And re-test cpu&ram again for stability

Do I have to completely reset my BIOS, or just the changes I've made in my BIOS.

Sorry about not responding, I had a busy day yesterday and today.

#11