GPU destroyed by Technician

[Waryth]

I have my PC repaired, replaced parts and cleaning. After all those process, my GPU no longer works even though the technician said its perfectly fine beforehand.

What should I do in this situation? I need advice.

I have not much knowledge about this matter so please give advice. I'm expected for them to say I'll have to buy a new one as a replacement when its them who technically did something..

[ugafan]

How old is the computer? Is it still under warranty?

[Jaunitta 🌸]

Once the techs sign over your proerty back to you and you pay them you have agreed that you receive PC was fixed and in good working order.
Read the small print on your original repair sheet that you should have filled out.
There should be a discolosure.
It may say warranty time frame of parts.
If 2nd hand parts used it may state something like at your responsibility.
If you cant prove that you get it in 100% good order through the work order not much you can do.
Its a good idea to get 2nd opinion on quotes and check the tech trader is legitimate and verified with good customer ratings. We live in the time of internet access.

[CursedPanther]

What 'technician' and is he from a certified repair shop?

Under such circumstances there is little you can do other than stand firm and request an reimbursement from them, that is if you can prove the damage is caused by the 'technician'. Hardware manufacturers will not cover any physical damage to the product caused by you or any other random 3rd party 'technician'.

[Waryth]

โพสต์ดั้งเดิมโดย ugafan:

How old is the computer? Is it still under warranty?

Its a custom built PC with different parts and brands. If you're talking about the whole PC then I believe not.

The GPU wasn't bought there as I moved and its the nearest repair shop I could find.

โพสต์ดั้งเดิมโดย Jaunitta 🌸:

Once the techs sign over your proerty back to you and you pay them you have agreed that you receive PC was fixed and in good working order.
Read the small print on your original repair sheet that you should have filled out.
There should be a discolosure.
It may say warranty time frame of parts.
If 2nd hand parts used it may state something like at your responsibility.
If you cant prove that you get it in 100% good order through the work order not much you can do.
Its a good idea to get 2nd opinion on quotes and check the tech trader is legitimate and verified with good customer ratings. We live in the time of internet access.

Well, I'd like to make it clear its just a repair shop nearby that looks authentic selling PC Hardware and CCTV Hardware. I think that counts as a third party repair shop? Correct me about that one. I literally know nothing about this warranty procedure but they do sell my kind of graphics card.

Does this mean if I am still on warranty, they'll be the one replacing my card?

There's no papers signed yet or anything but during the diagnosing process and replacing certain parts, its gotta do with him and not me.

โพสต์ดั้งเดิมโดย CursedPanther:

What 'technician' and is he from a certified repair shop?

Under such circumstances there is little you can do other than stand firm and request an reimbursement from them, that is if you can prove the damage is caused by the 'technician'. Hardware manufacturers will not cover any physical damage to the product caused by you or any other random 3rd party 'technician'.

The Hard Drive was the problem and have it replaced and now the GPU is the problem for not displaying it. There's witnesses around to prove it was working beforehand. Please see my post above if he really is a certified technician as I couldn't tell it from myself.

Regarding about warranty, I've lost the papers already but I can just contact the place where I've bought it to check my warranty.

What if my request about reimbursement gets denied?

I'm still in college and learning about this stuff.. I don't wanna drag in my parents yet til I can do something about it through experience.

Can I sue them for good? If so that's the time I'll let my parents handle those stuff.

[FireGryph]

What exactly is wrong? Simply getting no signal.on the monitor anymore? It may be something simple that is being overlooked.

However, you may find your best bet is to call the repair shop up and tell them you're experiencing issues ever since you got it back. 9 times out of 10, unless its a super shady business, they will do.what they can to help you out. They don't want negative publicity, and they DO want you as a return customer. They want you to recommend them to people you know. So they want to make sure your system is behaving as it should after they've serviced it.

[Waryth]

โพสต์ดั้งเดิมโดย FireGryph:

What exactly is wrong? Simply getting no signal.on the monitor anymore? It may be something simple that is being overlooked

Yes, its this one and I'm just worried.

I want to have a plan of action returning there if its permanently damage instead of just mourning for a dead GPU if you get what I mean for the "just in case" scenario

[chiefputsilao✖️ping]

check if monitor cable is attached to the dedicated gpu.
(..happens a lot)

[FireGryph]

As chiefputsilao said, check if the cable is connected fully and properly. Check power cable to the monitor.

If you are sure of those things and the monitor still ain't working, try plugging the monitor into the motherboard. It may have occurred that the onboard output was designated default by accident.

[Bad 💀 Motha]

You always have the manufacturer warranty for each part if it wasn't built through an oem like say Dell, HP for example.

Take it back to the repair shop and have them show you on the spot that the gpu works or not.

If it works there and not at home, you need to open the case and reseat the gpu card perhaps. Or perhaps you have a faulty cable.

When transporting a desktop lay it motherboard side down to help keep the ram and gpu fully in place.

[Waryth]

Okay so things have gotten turn for the worse.

Later this noon the Technician plugged back in the power cable to the PSU and it exploded.

All I requested was to repair the hard drive error, cleaning and installment of new fans and now that display not showing and PSU exploding..

I could hardly called it repairs but a lot of things were destroyed in the aftermath. I've been told to replace the broken parts after when it was working fine before it got there.

What should I do now? I find these really fishy as if the technician is sabatoging my components. It is said that PSU shouldn't explode unless plugged in the wrong voltage and such.

Can I blame the technician for it? like the hardware being damaged during cleaning? if so what can I do? the PC repair shop isn't that branded but it was only close to me so I headed there.

[Komrade]

โพสต์ดั้งเดิมโดย Waryth:

Okay so things have gotten turn for the worse.

Later this noon the Technician plugged back in the power cable to the PSU and it exploded.

All I requested was to repair the hard drive error, cleaning and installment of new fans and now that display not showing and PSU exploding..

I could hardly called it repairs but a lot of things were destroyed in the aftermath. I've been told to replace the broken parts after when it was working fine before it got there.

What should I do now? I find these really fishy as if the technician is sabatoging my components. It is said that PSU shouldn't explode unless plugged in the wrong voltage and such.

Can I blame the technician for it? like the hardware being damaged during cleaning? if so what can I do? the PC repair shop isn't that branded but it was only close to me so I headed there.

Yeah you might want to find a better repair shop.

[Birdman Jr]

You might want to file a civil claim against this guy or the company. And find a better repair shop.

[emoticorpse]

Just write a scathing review if you're sure they did it on Google (if they have a page)

[Bad 💀 Motha]

I can't see why your PSU would explode or randomly up and fail from them plugging it in. You can't plug it in wrong, there is not voltage to worry about unless you had a very old psu that has a 110v/220v switch on the back of it. Modern atx/sfx psus are auto switching, they detect the voltage when connected to the wall, which activates the stand-by mode in the psu. In psu specs this is referred to as "active pfc"

Unless they have faulty wiring on their end or had some sort of power surge come through.

Sounds to me like either you had a crappy psu already, which explains why no display detected as it might have been to poor to handle your gpu. Or from them working on it they created a bad connection somewhere or allowed an open connection, such as a bare 3/4 pin fan connection from a psu power cable touching metal in the system somewhere to cause the psu to fail after being plugged into wall.

[ugafan]

so you took it in to have the hard drive replaced and now the gpu is dead and the power supply has exploded? this sounds like the worst repair shop ever. definitely don't pay them to replace anything.