Monitor not detecting DVI cable! [SOLVED]

[Hynps]

Recently I stepped up from console to PC for gaming. As being on a budget, I decided to buy a proper gaming PC secondhand.

The pc itself is working perfectly and I don't have any issues. However my monitor is what's wrong.
(I should still have warranty from the store, so will be in contact too, but I figured the problem might be elsewhere)

The monitor is a BENQ ZOWIE XL2411, 144hz. It is only one year old.
The monitor is not detecting the DVI-D cable when plugged in. When HDMI is plugged in, the screen works as it should, no issue.

As for testing whether the cable might've been faulty or the GPU socket, I tested it with another monitor which has the same input. It worked perfectly...
The gpu has a DVI-I while the monitor has DVI-D, but as I said, it work fine with another monitor, thus I'm thinking that it is the XL2411 that is faulty. Currently am unable to test the monitor with a completely different PC, but will try that as soon as I can.

The person I bought the pc/monitor from, was selling it for someone else and had little understanding of pc's. However what I did notice, is that the cables that came with the monitor were even untouched by the person himself. therefore I wondered whether it was a fault by the GPU or PC related. I made sure ALL drivers for the pc were up-to-date.

Does anyone have any other suggestions on why the monitor isn't detecting the DVI-D cable?

[Revelene]

Originalmente postado por ☥ - CJ -:

i dont see why this is so difficult to suggest for some people

No need to act like that, buddy.

It was just a misunderstanding. No biggie.

[Hynps]

Originalmente postado por ☥ - CJ -:

lotta back n forth going on...

Lets make this extremely simple

Cable works fine on a different monitor
HDMI works fine on the monitor in question
Cable does not work however on the monitor in question

SO
Get another DVI-D cable, which tend to be cheap
and go from there

You'll get 1 of 2 possibilities
Works
Doesnt work

If it works, then the other cable just doesnt like the monitor
if it still doesnt work, then theres something wrong with the DVI port on the monitor

i dont see why this is so difficult to suggest for some people
-

In the end, if it comes down to it just use HDMI
probably wont get 144hz with it, but at least it works.

Yes, nicely summed up, thank you. Will be buying a new cable as soon as i can and let's just hope it works.
In case it still doesn't work, it simply means that the DVI port on the monitor is broken? or is there any chance something else is playing up?

[hawkeye]

Originalmente postado por ☥ - CJ -:

lotta back n forth going on...

......

if it still doesnt work, then theres something wrong with the DVI port on the monitor

.......

Incorrect.

[Hynps]

Originalmente postado por Revelene:

Originalmente postado por Hynps:

I guess we misunderstood eachother. this cable, my girlfriends cable (this is her account and I thought u would understand that if i referred to it as my cable it is the cable in question). ALL that you see in those pictures, is her equipment what im using for her setup, to help her out... Yes it is the cable in question. Im not sure how many times this question is going to continue to be asked, but so far its been over 10 times and Ive provided pictures with my own phone of her stuff which ive been setting up.

Ah, okay. This definitely did get rather confusing lol

The cable is indeed a DVI-D dual link cable.

Does the BenQ monitor have a source option?

Yes it has a source option, for DVI-D, HDMI and DVI-Sub, I've made sure ofcourse it is set to DVI-D as that's what im trying to use. The monitor doesn't even detect a cable.

When I set it to HDMI, and plug the cable in only on the monitor and not the pc, it detects the cable and says theres no signal from the pc, obviously as its not connected, so I know for a fact that the HDMI port works and the pc works fine.

[[☥] - CJ -]

Originalmente postado por Hynps:

Originalmente postado por ☥ - CJ -:

lotta back n forth going on...

Lets make this extremely simple

Cable works fine on a different monitor
HDMI works fine on the monitor in question
Cable does not work however on the monitor in question

SO
Get another DVI-D cable, which tend to be cheap
and go from there

You'll get 1 of 2 possibilities
Works
Doesnt work

If it works, then the other cable just doesnt like the monitor
if it still doesnt work, then theres something wrong with the DVI port on the monitor

i dont see why this is so difficult to suggest for some people
-

In the end, if it comes down to it just use HDMI
probably wont get 144hz with it, but at least it works.

Yes, nicely summed up, thank you. Will be buying a new cable as soon as i can and let's just hope it works.
In case it still doesn't work, it simply means that the DVI port on the monitor is broken? or is there any chance something else is playing up?

Youve already stated the cable you have works on a different monitor
which means the DVI port on the GPU works fine

so, if you get a new cable and it works then BOOM
If not, then its down to the Monitors DVI port

Originalmente postado por hawkeye:

Originalmente postado por ☥ - CJ -:

lotta back n forth going on...

......

if it still doesnt work, then theres something wrong with the DVI port on the monitor

.......

Incorrect.

and do tell how i gave an incorrect asessment because quite honestly the only incorrect suggestions have been from everyone else.

Excuse me for making the whole thing easier to test.

[Revelene]

Originalmente postado por Hynps:

Originalmente postado por Revelene:

Ah, okay. This definitely did get rather confusing lol

The cable is indeed a DVI-D dual link cable.

Does the BenQ monitor have a source option?

Yes it has a source option, for DVI-D, HDMI and DVI-Sub, I've made sure ofcourse it is set to DVI-D as that's what im trying to use. The monitor doesn't even detect a cable.

When I set it to HDMI, and plug the cable in only on the monitor and not the pc, it detects the cable and says theres no signal from the pc, obviously as its not connected, so I know for a fact that the HDMI port works and the pc works fine.

Since the cable doesn't work on the BenQ, but does work on another, and is the cable supplied with the BenQ, I'd say just return the monitor.

[[☥] - CJ -]

Originalmente postado por Revelene:

Originalmente postado por Hynps:

Yes it has a source option, for DVI-D, HDMI and DVI-Sub, I've made sure ofcourse it is set to DVI-D as that's what im trying to use. The monitor doesn't even detect a cable.

When I set it to HDMI, and plug the cable in only on the monitor and not the pc, it detects the cable and says theres no signal from the pc, obviously as its not connected, so I know for a fact that the HDMI port works and the pc works fine.

Since the cable doesn't work on the BenQ, but does work on another, and is the cable supplied with the BenQ, I'd say just return the monitor.

I believe he said the monitor is a year old
bit hard to do that

and even if the warranty is still intact, he still hasnt tried a different DVI cable
so if he sends it in, and they get it working with a different cable whos going to look like a moron?

So as i said
Its either the cable
or the DVI port on the monitor

[Revelene]

Originalmente postado por ☥ - CJ -:

Originalmente postado por Revelene:

Since the cable doesn't work on the BenQ, but does work on another, and is the cable supplied with the BenQ, I'd say just return the monitor.

I believe he said the monitor is a year old
bit hard to do that

and even if the warranty is still intact, he still hasnt tried a different DVI cable
so if he sends it in, and they get it working with a different cable whos going to look like a moron?

So as i said
Its either the cable
or the DVI port on the monitor

I'm under the impression that the monitor was a year old, before they got it. That was how it sounded, to me at least. I mean, why would they have either not used it for a year or only use the HDMI @60hz? Just seems logical, considering it makes the issue just now relevant.

Well, he did say it was the cable that comes with the monitor. If it doesn't work with that cable, then there is an issue, especially if that same cable works with a different monitor. He wouldn't look anything like a moron, for assuming that the cable that comes with the monitor, to work with the monitor.

I doubt it is the cable at this point.

[Big Boom Boom]

OP got it 2nd hand. I have already said much earlier but try to get a refund and go for a model with FreeSync support. Monitor without gsync or FreeSync nowadays are crap anyway. Even my Korean monitor has Freesync.

[hawkeye]

Originalmente postado por ☥ - CJ -:

Originalmente postado por Hynps:

Yes, nicely summed up, thank you. Will be buying a new cable as soon as i can and let's just hope it works.
In case it still doesn't work, it simply means that the DVI port on the monitor is broken? or is there any chance something else is playing up?

Youve already stated the cable you have works on a different monitor
which means the DVI port on the GPU works fine

so, if you get a new cable and it works then BOOM
If not, then its down to the Monitors DVI port

Originalmente postado por hawkeye:

Incorrect.

and do tell how i gave an incorrect asessment because quite honestly the only incorrect suggestions have been from everyone else.

Excuse me for making the whole thing easier to test.

I have 2 144Hz monitors, a Samsung and an ASUS, both DVI-D. The Samsung cable works with Samsung only. The ASUS cable doesn't work with the ASUS. The first after market cable I bought didn't work with the ASUS either although it was advertised as DVI-D. The second after market cable I bought works with the ASUS, I haven't tried it with the Samsung.

After buying the first after market cable your assessment would be the ASUS monitor was faulty. Which would be incorrect.

Did you make things easier? No. And the solution you gave isn't the optimum one.

How would I know? I used to manage critical IT systems for a global organisation including national emergency response systems. 24x7x52 responsibility. A-grade support guys leave nothing to chance. They don't embark on solutions unless they know what the fix is. Why? Because an incorrect fix can make the situation worse.

You failed to identify the root cause.

There were other possible causes.

Display control panel. Swapping monitors can cause the control panel to get its knickers in a knot. Either the new monitor won't be detected as connected, or detected as a generic, or doesn't display the full list of frequencies including the 120Hz being attempted. It can take several attempts and reboots to fix this, also potentially requiring a download from the manufacturers website.

The gpu. The connector on the back doen't look like a true DVI-D connector. Is the gpu truly and fully DVI-D compliant and not just compatible?

You didn't spot that the OP wasn't giving the true facts. Rather than answering questions he continued to give his view of the world. And the proof he gave as justification was also questionable.

When this happens, confirmation has to be sought that the OP actually understands the problem. That's why there is a need to do the 20 questions thing.

Did you tell him that only high quality DVI-D cables have a good chance of working e.g. gold-plated, with good reviews on Amazon. Cheap ones, although advertised as DVI-D, often don't work. How do I know this? Because I researched this in the past and know that BENQ and ASUS are prone to having cable issues and only the certain cable types work.

The major mistake is that you gave someone dud information based on a guess.

[[☥] - CJ -]

Then MAYBE you should have told him that from the beginning instead of waiting for someone like Me to mention it.

No1 was getting anywhere on this thread, so excuse me for actually trying to help instead of dragging the OP around in circles.

ANYWAY

Theres nothing wrong with the OPs DVI port on the GPU
Its dusty and should be air blasted a little bit
but nothing more.

And actually no, what i spotted was him stating his problems and 2 people on this thread not understanding what he was saying going in circles asking the same thing.

Just because you have a lack of understanding when it comes to how certain people speak(type) doesnt mean the entire Steam community does.

Ive been on these forums helping people long enough to understand what people are trying to say and i read the entire thread before i added my 2 cents.

And perhaps you missed it, but the OP actually Thanked me for putting it PLAINLY and asking Simple questions. Perhaps you should re-read what i said to him before you make assumptions yourself.

Asking a crap load of questions without getting to the point only confuses and frustrates people, which is what you guys were doing to the OP and is the exact reason why i made it simple and asked the CORRECT questions.
-

I will add an additional question though
OP, i assume youve tried connecting the DVI cable while the Monitor and PC is off, then turning them on and switching to the DVI source?

If the answer is yes and it still doesnt work, then i still go with my original recommendation to try a new cable, if it still doesnt work with the new cable then you should be able to return it to the store for a refund.

[Hynps]

Originalmente postado por ☥ - CJ -:

-

I will add an additional question though
OP, i assume youve tried connecting the DVI cable while the Monitor and PC is off, then turning them on and switching to the DVI source?

If the answer is yes and it still doesnt work, then i still go with my original recommendation to try a new cable, if it still doesnt work with the new cable then you should be able to return it to the store for a refund.

yes, i have tried connecting it when both deviced were off and when turning it on to switch to the right source. it didn’t work.

I’m currently on my way to get a new cable, so i am hoping it will work. i will give the update later tonight once I arrive and have tried the new cable. sorry for the wait

[appleseedcarrot]

Have you tried other cable methods? I know other methods might not support 144hz but check to see if its a monitor problem or cable problem to narrow it down. If you have no other cable, you should wait until you get a response from the company with your warranty

[Hynps]

Originalmente postado por aDumbnamedUser:

Have you tried other cable methods? I know other methods might not support 144hz but check to see if its a monitor problem or cable problem to narrow it down. If you have no other cable, you should wait until you get a response from the company with your warranty

I've stated about other cables before. the GPU doesn't have a DVI-sub, so only other cable I have tried was the HDMI, which works.

[appleseedcarrot]

Originalmente postado por Hynps:

Originalmente postado por aDumbnamedUser:

Have you tried other cable methods? I know other methods might not support 144hz but check to see if its a monitor problem or cable problem to narrow it down. If you have no other cable, you should wait until you get a response from the company with your warranty

I've stated about other cables before. the GPU doesn't have a DVI-sub, so only other cable I have tried was the HDMI, which works.

Oh ok, sorry if u had to repeat that, so i guess when you get your dvi port it should work? Depending on whether its cheaply made or quality