Monitor not detecting DVI cable! [SOLVED]

[Hynps]

Recently I stepped up from console to PC for gaming. As being on a budget, I decided to buy a proper gaming PC secondhand.

The pc itself is working perfectly and I don't have any issues. However my monitor is what's wrong.
(I should still have warranty from the store, so will be in contact too, but I figured the problem might be elsewhere)

The monitor is a BENQ ZOWIE XL2411, 144hz. It is only one year old.
The monitor is not detecting the DVI-D cable when plugged in. When HDMI is plugged in, the screen works as it should, no issue.

As for testing whether the cable might've been faulty or the GPU socket, I tested it with another monitor which has the same input. It worked perfectly...
The gpu has a DVI-I while the monitor has DVI-D, but as I said, it work fine with another monitor, thus I'm thinking that it is the XL2411 that is faulty. Currently am unable to test the monitor with a completely different PC, but will try that as soon as I can.

The person I bought the pc/monitor from, was selling it for someone else and had little understanding of pc's. However what I did notice, is that the cables that came with the monitor were even untouched by the person himself. therefore I wondered whether it was a fault by the GPU or PC related. I made sure ALL drivers for the pc were up-to-date.

Does anyone have any other suggestions on why the monitor isn't detecting the DVI-D cable?

[Revelene]

Originalmente postado por Hynps:

Please, understand, I do understand the basics of this.

You are here asking for help, and we are only covering bases.

If we were to just assume someone knows what they are doing, then we'd get nowhere in helping just about everyone that asks for help.

[Hynps]

Originalmente postado por Revelene:

Originalmente postado por Hynps:

Please, understand, I do understand the basics of this.

You are here asking for help, and we are only covering bases.

I am asking for help, but the same questions result in the same answers.

[Revelene]

Originalmente postado por Hynps:

Originalmente postado por Revelene:

You are here asking for help, and we are only covering bases.

I am asking for help, but the same questions result in the same answers.

Assuming you know what a DVI-D dual link cable even is...

You see, this is part of troubleshooting. If we just continue on, and we find out that you don't know the difference between the different DVI connections, then it will be wasted time.

Please, just confirm that the cable has 24 pins, plus the single long connector to the side. Once we can confirm this, we can move on.

[Big Boom Boom]

RMA the monitor it sounds like it is faulty.

You should get a different model/branch if possible. This one is lazily made by BenQ, almost all modern monitors nowadays doesn't have D-Sub/VGA.

I would recommend one with FreeSync i.e display port as you have an AMD GPU.

[Hynps]

Originalmente postado por Revelene:

Originalmente postado por Hynps:

I am asking for help, but the same questions result in the same answers.

Assuming you know what a DVI-D dual link cable even is...

You see, this is part of troubleshooting. If we just continue on, and we find out that you don't know the difference between the different DVI connections, then it will be wasted time.

Please, just confirm that the cable has 24 pins, plus the single long connector to the side. Once we can confirm this, we can move on.

Alright, let me explain properly, the person here typing is not the person whose account this is. this account is my girlfriends account as she bought this PC, ive been on pc for 5years now and I have created my own setup from scratch, build my own pc, all parts bought seperatly, and everything that comes with the setup. including the same monitor that she is having now and has troubles with.

I'm sorry, I didn't think that information would be relevant but I guess people could assume that the person whose account this is doesn't know much as the account is brand-new.

So yes, I confirm that the cable I have is a DVI-D dual link, which fits in the monitor, and fits in the GPU that has a DVI-I dual link port.
The cable works using the same GPU but a different monitor.

On the 144hz monitor the message i receive is '' no cable connected!''

[Big Boom Boom]

As I have already said, try to get a refund. I would get a 144Hz 1080p monitor with FreeSync via display port instead. From the review the current model is pretty old now (EOL) and cut corners quite a lot.

[Revelene]

Originalmente postado por Hynps:

Originalmente postado por Revelene:

Assuming you know what a DVI-D dual link cable even is...

You see, this is part of troubleshooting. If we just continue on, and we find out that you don't know the difference between the different DVI connections, then it will be wasted time.

Please, just confirm that the cable has 24 pins, plus the single long connector to the side. Once we can confirm this, we can move on.

Alright, let me explain properly, the person here typing is not the person whose account this is. this account is my girlfriends account as she bought this PC, ive been on pc for 5years now and I have created my own setup from scratch, build my own pc, all parts bought seperatly, and everything that comes with the setup. including the same monitor that she is having now and has troubles with.

I'm sorry, I didn't think that information would be relevant but I guess people could assume that the person whose account this is doesn't know much as the account is brand-new.

So yes, I confirm that the cable I have is a DVI-D dual link, which fits in the monitor, and fits in the GPU that has a DVI-I dual link port.
The cable works using the same GPU but a different monitor.

On the 144hz monitor the message i receive is '' no cable connected!''

Again, it doesn't matter if it fits. Single link can physically fit into dual link. That doesn't mean anything.

I'll ask again... does the cable have 24 pins, plus the single long connector to the side?

[Hynps]

Originalmente postado por Big Boom Boom:

RMA the monitor it sounds like it is faulty.

You should get a different model/branch if possible. This one is lazily made by BenQ, almost all modern monitors nowadays doesn't have D-Sub/VGA.

I would recommend one with FreeSync i.e display port as you have an AMD GPU.

I have thought it could be faulty, but wanted to check if anyone had similar issues or any ideas that could just be a simple issue rather than a faulty monitor. But will check with the store as well as I should still have warranty.

Originalmente postado por Revelene:

Originalmente postado por Hynps:

Alright, let me explain properly, the person here typing is not the person whose account this is. this account is my girlfriends account as she bought this PC, ive been on pc for 5years now and I have created my own setup from scratch, build my own pc, all parts bought seperatly, and everything that comes with the setup. including the same monitor that she is having now and has troubles with.

I'm sorry, I didn't think that information would be relevant but I guess people could assume that the person whose account this is doesn't know much as the account is brand-new.

So yes, I confirm that the cable I have is a DVI-D dual link, which fits in the monitor, and fits in the GPU that has a DVI-I dual link port.
The cable works using the same GPU but a different monitor.

On the 144hz monitor the message i receive is '' no cable connected!''

Again, it doesn't matter if it fits. Single link can physically fit into dual link. That doesn't mean anything.

I'll ask again... does the cable have 24 pins, plus the single long connector to the side?

Yes it has. it is, without doubt, a DVI-D dual link cable

[Revelene]

Originalmente postado por Hynps:

Originalmente postado por Revelene:

Again, it doesn't matter if it fits. Single link can physically fit into dual link. That doesn't mean anything.

I'll ask again... does the cable have 24 pins, plus the single long connector to the side?

Yes it has. it is, without doubt, a DVI-D dual link cable

You have actually counted the pins? You absolutely sure?

I have my doubts, as you repeatedly stated it "fits in the GPU that has a DVI-I dual link port" which does NOT mean that it is dual link.

[Hynps]

Originalmente postado por Revelene:

Originalmente postado por Hynps:

Yes it has. it is, without doubt, a DVI-D dual link cable

You have actually counted the pins? You absolutely sure?

I have my doubts, as you repeatedly stated it "fits in the GPU that has a DVI-I dual link port" which does NOT mean that it is dual link.

I have counted, I have myself this cable on my own setup as well, i have the same monitor on my own setup too. yes the GPU has a DVI-I dual link and the monitor a DVI-D dual link and the cable is a DVI-D dual link.

[Revelene]

Originalmente postado por Hynps:

Originalmente postado por Revelene:

You have actually counted the pins? You absolutely sure?

I have my doubts, as you repeatedly stated it "fits in the GPU that has a DVI-I dual link port" which does NOT mean that it is dual link.

I have counted, I have myself this cable on my own setup as well, i have the same monitor on my own setup too. yes the GPU has a DVI-I dual link and the monitor a DVI-D dual link and the cable is a DVI-D dual link.

That does not mean that the cable on the other monitor in question is the correct cable. You got this used, yes? Nothing stops the shop from putting the wrong cable in the box.

Again, the GPU connection and the monitor connection have NOTHING to do with the cable connections in this situation. A DVI-D single link cable would physically connect to both DVI-I dual link and DVI-D dual link connections.

Once you check the actual cable we are talking about, on the monitor that is having the issue, let us know.

I'm fairly confident that the issue is that the cable is a DVI-D single link cable, considering it is something that the OP has yet to check and it fits as the explaination rather easily.

[hawkeye]

DVI-D cables are somewhat dodgy tech. It's a very common problem. Many cheap cables are sold as dual link but aren't.

Although you received a cable, does it look like a BENQ cable? Make sure the cable is pushed right into the socket. Keep the cable away from any potential electrical interference.

[Hynps]

Originalmente postado por Revelene:

Originalmente postado por Hynps:

I have counted, I have myself this cable on my own setup as well, i have the same monitor on my own setup too. yes the GPU has a DVI-I dual link and the monitor a DVI-D dual link and the cable is a DVI-D dual link.

That does not mean that the cable on the other monitor in question is the correct cable. You got this used, yes? Nothing stops the shop from putting the wrong cable in the box.

Once you check the actual cable we are talking about, on the monitor that is having the issue, let us know.

it is 100000% sure the correct cable, im trying to upload pictures as we speak so you can see. I used the same cable and the same PC same slots on 2 different monitors with both DVI-D ports. the XL2411 doesnt work and the other monitor, packard bell Viseo 273D, does detect it....

Here the monitor which it does work on:
http://www.prad.de/en/guide/screen10172.html

[Washell]

Originalmente postado por Hynps:

So yes, I confirm that the cable I have is a DVI-D dual link, which fits in the monitor, and fits in the GPU that has a DVI-I dual link port.
The cable works using the same GPU but a different monitor.

On the 144hz monitor the message i receive is '' no cable connected!''

I work in IT. I have a degree and years of experience. Yet every time a (customers) problem has me stumped and I call a support desk, and they ask the silly basic questions every troubleshooting starts with, I give them an independently verifiable answer so that we can move on as quickly as possible. They don't and shouldn't take my word for it, just like we shouldn't just take your word for it, especially when you're making statements that undermine your credibility.

DVI comes in 5 variants where most of them fit together just fine, so that doesn't tell us anything. Compare the connector to this chart or post a pic: https://s3.amazonaws.com/shopperplus/uploads/kind/0ab6c55222d705618c7e8416bce6bb7e.jpg

That said, a single link connector should still give you an image, just not at 144Hz, so it looks like there's another issue.

Edit: typed too slow. :)

[Hynps]

Originalmente postado por hawkeye:

DVI-D cables are somewhat dodgy tech. It's a very common problem. Many cheap cables are sold as dual link but aren't.

Although you received a cable, does it look like a BENQ cable? Make sure the cable is pushed right into the socket. Keep the cable away from any potential electrical interference.

Yeah i know it is the right cable, as I have myself (still the boyfriend talking) the same monitor and cable. I know the cable isnt faulty either as it works on a different monitor