Monitor not detecting DVI cable! [SOLVED]

[Hynps]

Recently I stepped up from console to PC for gaming. As being on a budget, I decided to buy a proper gaming PC secondhand.

The pc itself is working perfectly and I don't have any issues. However my monitor is what's wrong.
(I should still have warranty from the store, so will be in contact too, but I figured the problem might be elsewhere)

The monitor is a BENQ ZOWIE XL2411, 144hz. It is only one year old.
The monitor is not detecting the DVI-D cable when plugged in. When HDMI is plugged in, the screen works as it should, no issue.

As for testing whether the cable might've been faulty or the GPU socket, I tested it with another monitor which has the same input. It worked perfectly...
The gpu has a DVI-I while the monitor has DVI-D, but as I said, it work fine with another monitor, thus I'm thinking that it is the XL2411 that is faulty. Currently am unable to test the monitor with a completely different PC, but will try that as soon as I can.

The person I bought the pc/monitor from, was selling it for someone else and had little understanding of pc's. However what I did notice, is that the cables that came with the monitor were even untouched by the person himself. therefore I wondered whether it was a fault by the GPU or PC related. I made sure ALL drivers for the pc were up-to-date.

Does anyone have any other suggestions on why the monitor isn't detecting the DVI-D cable?

[Revelene]

DVI-I is just a connection that combines analog and digital, but we need to find out if dual link is supported.

What GPU are you using? And what cable are you using?

You'll need a DVI-D dual link cable to run the monitor at 1080p/144hz.

[Big Boom Boom]

No modern GPU would have a dvi-i port anymore as analog has been dropped entirely. I assume your GPU wouldn't be current gen?

Anyway is it dual link? AFAIK 144Hz monitor only support dual link DVI cable.
https://seriousseverity.wordpress.com/2013/10/10/monitor-connections-explained

Single link cable can plug into dual link port but as monitor doesn't support it it wouldn't work.

[Revelene]

Originally posted by Big Boom Boom:

No modern GPU would have a dvi-i port anymore as analog has been dropped entirely. I assume your GPU wouldn't be current gen?

Anyway is it dual link? AFAIK 144Hz monitor only support dual link DVI cable.
https://seriousseverity.wordpress.com/2013/10/10/monitor-connections-explained

Single link cable can plug into dual link port but as monitor doesn't support it it wouldn't work.

Yeah, 1080p/144hz needs dual link.

From what I gather, it seems like the OP may be using a single link cable and/or only have a single link port on the gpu.

[Hynps]

The GPU is a MSI R9 280x
The cable I have is a DVI-D Dual link

[Revelene]

Originally posted by Hynps:

The GPU is a MSI R9 280x
The cable I have is a DVI-D Dual link

When you say that it doesn't detect it, what exactly happens?

Are you absolutely sure that it is a DVI-D dual link cable?

[Hynps]

Originally posted by Revelene:

Originally posted by Hynps:

The GPU is a MSI R9 280x
The cable I have is a DVI-D Dual link

When you say that it doesn't detect it, what exactly happens?

Are you absolutely sure that it is a DVI-D dual link cable?

the screen simply says: no cable connected.

im 100000000% sure that its a DVI-D dual link... not mistaken.

it also was able to fit on the other monitor also DVI-D dual link..

[Big Boom Boom]

Single link cable can fit dual link port. Is the other monitor 144Hz?

[Hynps]

https://www.google.fi/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiur7yvgPnXAhVCJJoKHRNSBd4QjRwIBw&url=http%3A%2F%2Fwww.dns-uk.biz%2Findex.php%2Fonline-shop%2Fcomputing%2F2m-dvi-d-m-m-dual-link-digital-video-cable.html&psig=AOvVaw3Y8MGWk7yOPsUoFDxUjGhW&ust=1512773970616818

this is the cable I have. im sure it is the one i need....

Originally posted by Big Boom Boom:

Single link cable can fit dual link port. Is the other monitor 144Hz?

the other monitor is not 144hz but does have the DVI-D input

[Revelene]

Originally posted by Hynps:

Originally posted by Revelene:

When you say that it doesn't detect it, what exactly happens?

Are you absolutely sure that it is a DVI-D dual link cable?

the screen simply says: no cable connected.

im 100000000% sure that its a DVI-D dual link... not mistaken.

it also was able to fit on the other monitor also DVI-D dual link..

Do you know how to check the cable, to confirm what it is? You really should confirm it.

[Big Boom Boom]

144Hz monitor only supports dual link.

A normal monitor would support both dual and single link.

Are you sure your cable is dual link? Look up the link I posted, check the cable.

Really though single link is being phased out now as it doesn't have enough bandwidth nowadays. Once 4K becomes mainstream even DVI will be phased out.

[Hynps]

Originally posted by Revelene:

Originally posted by Hynps:

the screen simply says: no cable connected.

im 100000000% sure that its a DVI-D dual link... not mistaken.

it also was able to fit on the other monitor also DVI-D dual link..

Do you know how to check the cable, to confirm what it is? You really should confirm it.

Yes i know what the cable is i have checked also if it works.

[Big Boom Boom]

Just to make sure, cable work with the card on another Monitor?

Did you check the cable to see if it has all the pins in the middle i.e dual link?

If so it could be the monitor is faulty.

[Hynps]

Yes for another time, it IS dual link DVI-D, it is also the cable that came with the monitor. the monitor has 3 ports: HDMI, DVI-D dual link and DVI-sub, 2 cables came with, DVI-D dual link and DVI-sub cable.
Please, understand, I do understand the basics of this.

[Revelene]

Originally posted by Hynps:

Originally posted by Revelene:

Do you know how to check the cable, to confirm what it is? You really should confirm it.

Yes i know what the cable is i have checked also if it works.

Single link can fit into dual link.

The way you describe the issue, it definitely sounds like a single link cable.

The DVI-D dual link cable will have a single line connector, plus 24 pins. Single link will be missing 6 pins, the ones in the middle.

Check this.

[Hynps]

Originally posted by Big Boom Boom:

Just to make sure, cable work with the card on another Monitor?

Did you check the cable to see if it has all the pins in the middle i.e dual link?

If so it could be the monitor is faulty.

YES the cable has ALL pins and is a DUAL-LINK DVI-D.
as written in the post above, YES i have tried to use the cable with the same GPU on a different monitor which also had the DVI-D dual link and it worked! just not on this XL2411 monitor... which i want it to work on