Lenovo Stuck at logo

[TRAKTOR]

Hi i bought Lenovo Legion Y520 Tower
Spec :
CPU-i5 7400
GPU-GTX 1060
RAM-16GB
SSD-256gb
HDD-1TB
WIN 10
my problem is when i want to run pc at first time it will show logo of lenovo and energy star when energy star dissaperes the lenovo logo stay and i need to shutdown with button and run it again . what should i do i dont want to loose warranty .

[C2Dan88]

Contact Lenovo for support. Seems it crashing booting into Windows after POST

[TRAKTOR]

Originally posted by C2Dan88:

Contact Lenovo for support. Seems it crashing booting into Windows after POST

Ye but i bought in electrohouse and they will do it and i get it back but i dont want to wait weeks

[C2Dan88]

The only thing I can suggest is open the side panel and make your SSD and HDD sata and power cables are connected correctly.

You can also run memtest86 and see if it will detect any faults with your ram.

[TRAKTOR]

Originally posted by C2Dan88:

The only thing I can suggest is open the side panel and make your SSD and HDD sata and power cables are connected correctly.

You can also run memtest86 and see if it will detect any faults with your ram.

Ye but electrohouse said if i will open side panel and do something with cables ill loose warranty

[C2Dan88]

That seems a bit stupid to me they will void the warrently for removing the side panel.

[TRAKTOR]

Originally posted by C2Dan88:

That seems a bit stupid to me they will void the warrently for removing the side panel.

Ye it´s stupid but i cannot reinstall windows i cannot do thing i did with my 5 year old laptop

[Astro_80 (WASH YOUR HANDS!)]

Originally posted by D R E A M:

Hi i bought Lenovo Legion Y520 Tower
Spec :
CPU-i5 7400
GPU-GTX 1060
RAM-16GB
SSD-256gb
HDD-1TB
WIN 10
my problem is when i want to run pc at first time it will show logo of lenovo and energy star when energy star dissaperes the lenovo logo stay and i need to shutdown with button and run it again . what should i do i dont want to loose warranty .

Reset your BIOS. FInd out what key to press while booing your PC. Failing that, open your PC Case, locate the battery on the motherboard, take it out for a few seconds and put it back. Your BIOS should go back to default settings enough for it to boot normally.

[TRAKTOR]

Originally posted by Astro_80:

Originally posted by D R E A M:

Hi i bought Lenovo Legion Y520 Tower
Spec :
CPU-i5 7400
GPU-GTX 1060
RAM-16GB
SSD-256gb
HDD-1TB
WIN 10
my problem is when i want to run pc at first time it will show logo of lenovo and energy star when energy star dissaperes the lenovo logo stay and i need to shutdown with button and run it again . what should i do i dont want to loose warranty .

Reset your BIOS. FInd out what key to press while booing your PC. Failing that, open your PC Case, locate the battery on the motherboard, take it out for a few seconds and put it back. Your BIOS should go back to default settings enough for it to boot normally.

Ye but i cannot open case and i go to setting and do factory reset and my pc doing infinite loop on 32 %

[Omega]

Originally posted by D R E A M:

Originally posted by C2Dan88:

The only thing I can suggest is open the side panel and make your SSD and HDD sata and power cables are connected correctly.

You can also run memtest86 and see if it will detect any faults with your ram.

Ye but electrohouse said if i will open side panel and do something with cables ill loose warranty

No the warranty will not be voided when self servicing the machine. If the shop refuses to give you warranty after you opened the machine you can always go to Lenovo for support/ RMA.

Originally posted by D R E A M:

Originally posted by C2Dan88:

That seems a bit stupid to me they will void the warrently for removing the side panel.

Ye it´s stupid but i cannot reinstall windows i cannot do thing i did with my 5 year old laptop

You can reinstall Windows just fine. It will not void the warranty.


See if you can get in to the BIOS. To get in to the BIOS turn on the machine and immediately start hitting DELETE on your keyboard. If DELETE doesn't work you can also try F2 and ESC.

[Bad 💀 Motha]

Originally posted by D R E A M:

Originally posted by C2Dan88:

The only thing I can suggest is open the side panel and make your SSD and HDD sata and power cables are connected correctly.

You can also run memtest86 and see if it will detect any faults with your ram.

Ye but electrohouse said if i will open side panel and do something with cables ill loose warranty

You can't void the warranty by doing these simple things yourself, its all part of using the device, simple as that. There are no stickers to break to show signs that you've opened the laptop. You as the owner are free to open your device all you wish as long as no physical damages occur, which is actually something that would void warranty.

If the place of purchase is not willing to just fix the device on-site and/or replace it with another of same/similar model, then forget the seller and go through Lenovo directly.

> Open the access panels on bottom
> Disconnect all Drives and then you can access the BIOS
> Change the UEFI to Legacy so you can boot from other Devices and set "USB" as #1 boot device, SSD or HDD set to #2
> Go on a working WinOS PC and create your own Win10 64bit boot media installer (USB Flash Drive of 4GB minimum size, ready to be wiped clean) using Microsoft's tool > https://www.microsoft.com/software-download/windows10
> Once finished this installer media creation, connect it to your Laptop and boot from the Win10 usb drive and reinstall your OS. You can simply choose to reinstall and the previous OS + Data will be pushed to "C:Windows.old" which you can go into after OS has installed and copy out of there anything you wish to save. To wipe out that previous OS, use Disk Cleanup.