Gaming laptop not charging

[skimf01]

Hi, I have an asus G551 laptop, which recently stopped charging, there was no indication that the laptop was plugged in. It can't be the battery because it still ran until the battery went flat. I tried using a different plug that goes into the transformer which worked for a while but now it no longer works. The battery is now flat so i am without a computer! Is it likely to be an issue with the charger or the laptop? Thanks very much.

[a Hippobottomus]

It could still be the battery not wanting to charge. Many batteries can still function even if they don’t charge, such as LiPo batteries.

[FluffyPinkDecoyBunny]

It's hard to say with your situation.

The wife's old Mac (years back), when the battery wouldn't hold a charge anymore, she could still use the laptop as long as it was plugged in.

Your situation it's hard to pinpoint the problem. I've seen batteries that have failed that just won't work in any situation (which is possible in your case) and I've seen bad cables/charges cause a similar problem where they stopped working.

You said the battery recently stopped charging and wouldn't function. You then said you changed the plug (not sure exactly what you mean - a different outlet???) and it worked for a while, but now it's not. Without a new charger/cable or battery, you won't know for sure which one is causing your problem.

Do you have any local battery stores near you that may carry the necessary battery your laptop requires? Battery Plus stores near me, they carried a replacement battery for the Macbook from years back when I finally found a replacement one for the wife. Or perhaps a local computer repair shop may have a battery or a proper charger they can try on your computer.

[-=SOF=-WID99]

happened to my sister a few yrs ago .. the jack in the laptop busted off the board

so check the jack take the laptop apart and look to see if the board got cracked and the jack got busted (see if it feels loose.. if so yep time to buy a new laptop of have some one with experience with micro soldering fix it )

sad part is i bought her a new charger and battery too .. wasted that cash as when i opened up the laptop i saw the jack was busted off the board ..so check that first before you order a new battery or charging pak

99.9 % of laptops will run with no batttery installed as long as you plug it into the wall . in fact you should pull the battery when using it plugged in ..laptop batteries can only charge so many cycles till they wear out ..thunk the one on my lenovo said 300 or 3000 in the manual

so i keep the battery out and always make sure never to push in too hard plugging in the charging cable

[Bad 💀 Motha]

Install and Run CPUID HWMonitor
Then look at the very bottom of that sensor window for your Battery Wear Level and Max Charging MAH

Charging issues such as this, it can sometimes be a issue with:
> faulty AC power brick adapter
> faulty Battery
> faulty Motherboard

Or a combination of any of these 3.
There is always a "reset" function users can do in order to re-cycle the battery function.
The FAQ or Forum for the actual model in question should be able to answer how to do this reset function.

[a Hippobottomus]

Originally posted by Bad_Motha:

Install and Run CPUID HWMonitor
Then look at the very bottom of that sensor window for your Battery Wear Level and Max Charging MAH

Charging issues such as this, it can sometimes be a issue with:
> faulty AC power brick adapter
> faulty Battery
> faulty Motherboard

Or a combination of any of these 3.
There is always a "reset" function users can do in order to re-cycle the battery function.
The FAQ or Forum for the actual model in question should be able to answer how to do this reset function.

His laptop is dead. He cant do that.

[Bad 💀 Motha]

Then take it to a shop, or have a tech friend whom you trust have a look at it.
Best place to start is fully remove the battery from the system (this may mean removing the entire bottom-most casing in order to get to the battery for removing). Then get/try another AC power adapter that is certified to work with that laptop model, and trying that without any battery present. If the system is generally 2-3 years old, it's also a good bet to check and/or replace the CMOS coin battery inside as well, as the system will not function normally, or perhaps POST at all, if this is low voltage / faulty.

[RGX12]

In my experience, the three most common causes of the problem you've described are:

1) Transformer gone bad - obviously if the adapter is outputting no voltage (or insufficient voltage), the battery won't charge. Fortunately this is very easy to test if you have a multimeter: set it to 'DC', connect the black lead to ground and touch the positive lead to each of the outputs. Check to see if you're getting voltage close to that transformer's rated output. If not, you need to replace it. (Oh, and if your power brick has a little light that indicates when it's operational...don't trust it to mean that it's putting out sufficient voltage, only a voltmeter can show you if it is).

2) Battery gone bad (simply won't hold a charge anymore) - however, this usually doesn't happen abruptly, but often gradually, with the battery holding less and less of a charge until it can't be charged at all. But if items #1 and #3 look o.k., you can take a chance and purchase a new battery.

3) Charging port on laptop bad, usually because it has become partially or fully disconnected from the board. This happens with many laptops, because the internal pin and socket often take a lot of lateral stress. Examine the port, and see if it wiggles or looks abnormally loose.

[skimf01]

Thanks very much for all the advice! I'm going to try some things now and i'll report back 👍