SOLVED - Many games have no audio, not in volume mixer (Windows 10 64bit)

[Ouroboros]

This isn't exclusive to my steam games and has also happened to hearthstone, & diablo 3, but not overwatch.

Several games (Vermintide, bloodbowl 2, tales from the boarderlands, hearthstone and diablo) are not playing any audio and not appearing in my audio mixer.

I have no audio card but run an hdmi cable from my video card to my monitor (and an aux from my monitor to my speakers so i can change to ps4 and use the same speakers). I tried bypassing my monitor and plugging the aux directly to the motherboard but that was clearly never going to work. The same applications do not appear in the audio mixer.

I have also disabled all Recording deviced and unplugged any recording devices. I have made sure that all other Playback devices are disabled so the monitor is the only possible playback device. I have tried disconnecting my second display just to check and that did nothing.

I have checked for windows updates (some updates installed but none were relevant to this and none fixed it). I have verified the intergrity of the cache for each of the games. I have uninstalled audio drivers, restarted, and reinstalled audio drivers. I have found new video drivers were available so I uninstalled video drivers, restarted, and installed the newer video drivers. None of these have worked. I tried going into the advanced properties for my playback device to make sure the Exclusive mode boxes were checked as they should be. I even tried them while they were both unchecked too. No dice.

I dont know if I should bother reinstalling any games because I dont think that will do anything. Hearthstone and diablo used to play audio then they stopped (likely some windows update borked it). Bloodbowl I had used to play with audio, uninstalled it, months later reinstalled and played with audio working fine, but then it stopped too. Tales from the boarderlands and vermintide I just installed and neither are playing audio.


I dont think this is a game problem, steam problem, or playback device problem. I think this is a windows 10 problem. I will dig up and post my system specs too in a few mins but I just wanted to get this posted in case anyone has encountered this and have a fix.

[Athenas]

I had a similar problem when I used to use integrated sound and upgraded to the Summer Creators Update (the first one).

I had to go to Realtek's web site, download and install their latest drivers, which were also like 6 months (or more) newer than the ones in my motherboard's web site.

That fixed it for me.

So, if you have integrated sound from Realtek (most motherboards come with it) try Realtek's latest drivers from their website. If you have done so, please disregard this.

[Ouroboros]

Radeon Software Version - 17.10.1
Radeon Software Edition - Crimson ReLive
Graphics Chipset - AMD Radeon (TM) R9 380 Series
Memory Size - 4096 MB Memory Type - GDDR5 Core Clock - 1010 MHz
WIndows 10 (64 bit)
System Memory - 16 GB
CPU Type - Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz
ASUS p8p67 pro motherboard

Software
Radeon Settings Version - 2017.1005.1719.29341
Driver Packaging Version - 17.30.2822-171005a-318724E-CrimsonReLive
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1614
Direct3D® Version - 9.14.10.01304
OpenGL® Version - 6.14.10.13492
OpenCL™ Version - 22.19.685.0
AMD Mantle Version - 9.1.10.0220
AMD Mantle API Version - 102400
AMD Audio Driver Version - 10.0.1.1
Vulkan™ Driver Version - 1.6.0
Vulkan™ API Version - 1.0.51

Legatus님이 먼저 게시:

So, if you have integrated sound from Realtek (most motherboards come with it) try Realtek's latest drivers from their website.

Im not entirely sure but I do not think I have that installed to manage my audio. Would searching files and foulders for Realtek turn something up like a control center application? I do not find anything when searching for it. But if its a different my asus p8p67 pro motherboard can use Realtek integrated audio, and if installing it and using it instead could fix this problem I would be willing to try.

Legatus님이 먼저 게시:

Im about to try to instal the audio driver from the ASUS site because it occurs to me after thinking about your realtek suggestion that I was using my Windows 10 to check for drivers and it may have been looking for different drivers than the ones I was needing. https://www.asus.com/Motherboards/P8P67_PRO/HelpDesk_Download/

" REALTEK HM_TUF V6.0.1.7848 " its a realtek driver on that page.


I go to the AMD website for my video drivers when I look for updates, but I never really bothered going to the source for my audio drivers.

[Athenas]

Yes, your motherboard comes with Realtek Audio. You might need to enable it inside your motherboard's BIOS if it's not showing on Windows Device Manager.

This is what your motherboard has:

Audio
Realtek® ALC 892 8-Channel High Definition Audio CODEC
- Supports : Jack-detection, Multi-streaming, Front Panel Jack-retasking
Audio Feature :
- Absolute Pitch 192kHz/ 24-bit True BD Lossless Sound
- Blu-ray audio layer Content Protection
- DTS Surround Sensation UltraPC
- Coaxial and Optical S/PDIF out ports at back panel

Realtek's drivers add a configuration utility to the system tray.

However, you are also using an AMD card and it's HD Audio through HDMI.

In a laptop with an AMD APU and Realtek's integrated audio that showed a similar issue like yours, I had to fully uninstall both Realtek's and AMD's drivers (using DDU to uninstall AMD's) and then reainstall everything with the latest Crymson Drivers from AMD and the latest Audio drivers from Realtek's web site, and not from the laptop's manufacturer website.

Klondike님이 먼저 게시:

Legatus님이 먼저 게시:

Im about to try to instal the audio driver from the ASUS site because it occurs to me after thinking about your realtek suggestion that I was using my Windows 10 to check for drivers and it may have been looking for different drivers than the ones I was needing. https://www.asus.com/Motherboards/P8P67_PRO/HelpDesk_Download/

" REALTEK HM_TUF V6.0.1.7848 " its a realtek driver on that page.


I go to the AMD website for my video drivers when I look for updates, but I never really bothered going to the source for my audio drivers.

Yes. That's the one for your sound.

However, that's almost a year old.

If that driver doesn't fix your issue, I suggest you try the latest ones from Realtek's web site like I did.

Here is the link:

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

[Ouroboros]

So when I was searching for Realtek before I found no results, and it was not in programs when I checked. After running the setup application from that link I pasted i saw it was installing the drivers in my program files. And Realtek is now in my programs too.

Because my Benq is plugged via hdmi to my AMD card, the Benq playback device is linked to the AMD driver and I dont know how to change that. But I can unplug my speakers from my monitor, and plug it into the motherboard which is now controlled by Realtek. When I do so the Realtek application opens up to manage the speakers and adjust levels. But unfortunately my games still dont show up in the audio mixer. I am now going to your link to look for newer drivers.

[Athenas]

After trying with Realtek's latest drivers, you might also want to uninstall your AMD drivers using DDU (Display Driver Uninstaller) from Guru3D.com, and after it has removed everything from AMD, reinstall its drivers using the latest Crymson.

[Ouroboros]

Ok I guess Ill have to give that a spin. Because I now have the new Realtek drivers, and using a playback device controlled by them, but as before, the same programs wont get on the volume mixer. At this point im not using my hdmi from the AMD card for audio but Ill still try un/re the drivers.

To this point I've had AMD Settings, and AMD Gaming Evolved as the applications that were associated with my card. But Ill try Crimson when I do the reinstall for my AMD drivers

[RGX12]

Out of curiosity, what's it showing in Device Manager, under Sound, Video, & Game Controllers?

[Ouroboros]

So I ran the DDU and removed it all. Restarted. Installed the newest AMD Crimson version (which went live yesterday) And while the files and all the articles that pop up on google about AMD Crimson, say the program is called Crimson, I still only have the same 2 applications for AMD I used to (AMD Settings, and AMD Gaming Evolved). But the new versions of the software and the newest drivers should now all have been reinstalled.

But the problem persists. Still no audio. Still not in volume mixer. I have set up my speakers back to my monitor, and plugged headphones into the motherboard. Now when I go to playback devices I can listen in and switch between the two of them as I test. And I can confirm that other applications such as chrome and other games still play audio and appear in the volume mixer on both the motherboards audio device which is controlled by Realtek drivers, and the monitor playback device controlled by amd. They both are capable of playing sound but both still behave the same way with the same select games.

RGX12님이 먼저 게시:

Out of curiosity, what's it showing in Device Manager, under Sound, Video, & Game Controllers?

Shows AMD HD Audio Device, and Realtek HD Audio

[Athenas]

This might sound stupid, but just in case:

Have you clicked on the little speaker on the right lower corner of your desktop, next to the clock and calendar, and selected the HDMI audio?

Did you right click on said speaker, selected playback devices, and then set your HDMI audio as default?

[Ouroboros]

Yes, before I started to work on my drivers I first tried setting the monitor as the default device manually, and when that didnt work I made sure every other device was manually disabled. I just now went in and tried a few variations. Motherboard and headphones as the default device and all else disabled, problem persists. Monitor as default and only enabled and problem persists.

[Athenas]

After right clicking the speaker and then clicking on Playback Devices, what devices appear?

Also, do they say ready, disabled or something else?

[Ouroboros]

There are 5 duplicates of Digitial Display Audio (controlled by AMD HD Audio Device), these have always been set as 'not plugged in' but during my fiddling with this once the problem started I have since turned all of those manually to 'dont use this device (disable)' in their properties.

I have one playback device for my BenQ monitor controlled by AMD, which worked for everything before this problem started. I have tried also setting this one manually to dont use this device when I want to test the devices I believe are part of the motherboard.

Those devices are 'Speakers' which is now controlled by Realtek but which I think used to be controlled by amd. (I can see which port on my motherboard is linked to this device).

Then I have Realtek digital output, and Realtek digital outpoot (optical) (which I am certain used to be called AMD digital) I can see which ports on my motherboard are linked to those.

I think the BenQ device, and the Speakers device are really the only two that matter. But the problems persist even when all devices but one of those are enabled.

[RGX12]

Just some ideas off the top of my head (I apologize if you've already tackled this):

- Have you gone through ALL the tabs for both "Configure" and "Properties" under Playback Devices? Particularly 'Enhancements" and 'Advanced' (paying particular attention to Exclusive Mode settings)

- What about the test tones? Can you hear them?

-Have you checked 'Disabled Devices' for something that maybe you need access to that was inadvertently turned off? (sounds like you've already done this, I think)

As a last resort, you might want to give Ear Trumpet a shot (https://github.com/File-New-Project/EarTrumpet/releases). I personally know a few people whose sanity it saved after Windows 10 completely mangled the volume mixer on some of the earlier update releases.

Also, the games in question--the ones with no sound--I take it you're running them full screen?

[Ouroboros]

RGX12님이 먼저 게시:

Just some ideas off the top of my head (I apologize if you've already tackled this)

Thanks for offering the ideas and suggestions. All help is appreciated!
I can hear the test chimes. I can get audio to play from many applications and games and get system sounds. Only some select applications fail.
I have tried manually turning all enhancements off. But I dont have any active anyway even when I dont check the box to turn them off.
I have read that exclusive mode turned on is the way to be so I have made sure that was on when I tested my devices. But I also tested the devices with exclusive mode off.
I believe that the only two devices that really matter if they are enabled are the two devices I speficied in my last post. And really I can get audio to play for most things just fine when only one of them is enabled so I dont think I have accidentally turned off something I shouldnt have.

RGX12님이 먼저 게시:

Also, the games in question--the ones with no sound--I take it you're running them full screen?

fullscreen by default. But I tried setting them to boot in windowed. tried windowed manually from in game. Tried boarderless.

[RGX12]

Yeah, I more or less assumed that you'd already explored that avenue of experimentation, with no results unfortunately.

And running the games in windowed or windowed/borderless didn't change anything, eh?