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Tell him to nuke it and reinstall Windows that should fix his issue.
Update the driver for your ethernet card. What is happening is that when the computer goes to a sleep state (low power) and is told to wake up, it doesn't awaken. This creates a one-way connection.
If the problem persists, go into the power management settings for the ethernet device and set it from budget to high performance . This is the band-aid fix but would work until you find the correct driver. It could be possible that a BIOS update would be necessary.
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-code-reference2
BlueScreenView to see any errors that occurred leading up to the BSOD, to learn why your computer crashed. Also see Microsoft's support page on reading memory dump files.
http://www.nirsoft.net/utils/blue_screen_view.html