All Discussions > Steam Forums > Hardware and Operating Systems > Topic Details

치즈 김밥 Jul 25, 2017 @ 4:45pm

Razer DeathAdder Keeps disconnecting

My DeathAdder Chroma will keep disconnecting when playing games, or even during regular desktop use. It will sometimes make a Windows disconnect/reconnect sound, and will do so periodically. Sometimes the LEDs won't turn off, sometimes it will. Using a USB Hub and plugging directly on the laptop have all the same issues (all other ports on laptop). I've tried reinstalling Synapse and all of its drivers through Device Manager and this problem still persists. Can anyone please help me?

Specs:
ASUS Gaming Laptop GL752VW
I7 6700HQ
GTX 960m
Win 10 Home
Mobo and storage specs unknown

Last edited by 치즈 김밥; Jul 25, 2017 @ 4:46pm

Something went wrong while displaying this content. Refresh

Error Reference: Community_9745725_

Loading CSS chunk 7561 failed.
(error: https://community.fastly.steamstatic.com/public/css/applications/community/communityawardsapp.css?contenthash=789dd1fbdb6c6b5c773d)

Showing 1-5 of 5 comments

Kaihekoa Jul 25, 2017 @ 7:07pm

Sounds like a hardware failure. How old is it? Contact Razer for warranty support.

치즈 김밥 Jul 25, 2017 @ 9:58pm

Originally posted by Kaihekoa:
Sounds like a hardware failure. How old is it? Contact Razer for warranty support.

I've had it for a year, with about three months of not using it within that year. I've done no modifications whatsoever. I bought it off of Best Buy along with picking up the laptop.

Last edited by 치즈 김밥; Jul 25, 2017 @ 10:04pm

Kaihekoa Jul 25, 2017 @ 11:24pm

Well, you've already done a fair amount of troubleshooting. You could try using it on a different PC to see if it's your laptop that is the source of the problem. I have the same mouse that is also about a year old and have had zero issues. Still contact Razer for warranty support.