Razer Mouse Problem! HELP!

[Frog Boots]

Hello! I recently purchased a Razer Naga Epic Chroma and so far it works in wired mode. It says it works in wireless so I tried it out. I connected micro USB to the dock and I turned on my mouse. The lighting turned on but unfortunately there was no movement in the mouse cursor at all. Even when I clicked the buttons, there was no response on the computer. I uninstalled and reinstalled the mouse drivers and I also reinstalled synapse. No luck. I put the USB jack into the USB 2 not 3 but still no luck. I charged it fully but again, still no luck. I tried switching ports, and just like always, no luck. I tried it on different computers and it still didn't work so I'm absolutely sure I'm missing something extremely easy. Any help would be GREATLY appreciated. I didn't want to spend 210 SGD for nothing. Thanks guys.


My Rig

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Processor: i5 2.2Ghz 6400T

Graphics Card: Nvidia Geforce GTX 1070

Ram: So Dimm 8 GB DDR4 Memory

Storage

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128 GB SSD ( Windows Installed Here) (Windows 10)

1 TB HDD

Ports

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2 Display Ports
2 HDMI
(4K Resolution Support)

3 USB (3)
2 USB (2)

1 USB Type C

1 Wifi Antenna Extender

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Computer Model:


Zotac Zbox Magnus En1070

By: Zotac



________________________________________________________________

Thanks guys

[Alchemist79]

A couple of suggestions. You might have to charge it via usb for a few hours first. Or perhaps there are buttons to sync it with the base.

[The HopelessGamer™]

Did you feed it? Hehe

Most likely there is a button on the usb dongle to sync it since if it lights up but does not move its probably a reciever issue so check it has sunk properly. There might be a button on the mouse. If you have it check the mouses instructions.

Iv been waiting for some to make a mouse thread for agers just so i could use that joke haha.

[Frog Boots]

引用自 Alchemist79：

A couple of suggestions. You might have to charge it via usb for a few hours first. Or perhaps there are buttons to sync it with the base.

引用自 The HopelessGamer™：

Did you feed it? Hehe

Most likely there is a button on the usb dongle to sync it since if it lights up but does not move its probably a reciever issue so check it has sunk properly. There might be a button on the mouse. If you have it check the mouses instructions.

Iv been waiting for some to make a mouse thread for agers just so i could use that joke haha.

Thanks for you answer guys. But since this is the epic chroma edition, there is no sync button. and nice joke HopelessGamer. XD. Any more help would be great

[The HopelessGamer™]

引用自 PePe the Frog：

引用自 Alchemist79：

A couple of suggestions. You might have to charge it via usb for a few hours first. Or perhaps there are buttons to sync it with the base.

引用自 The HopelessGamer™：

Did you feed it? Hehe

Most likely there is a button on the usb dongle to sync it since if it lights up but does not move its probably a reciever issue so check it has sunk properly. There might be a button on the mouse. If you have it check the mouses instructions.

Iv been waiting for some to make a mouse thread for agers just so i could use that joke haha.

Thanks for you answer guys. But since this is the epic chroma edition, there is no sync button. and nice joke HopelessGamer. XD. Any more help would be great

Google it.

Iv got a razer naga 2014 editiom none chroma wired.

Ok is there a sync button on the dock?

[Frog Boots]

引用自 The HopelessGamer™：

引用自 PePe the Frog：

Thanks for you answer guys. But since this is the epic chroma edition, there is no sync button. and nice joke HopelessGamer. XD. Any more help would be great

Google it.

Iv got a razer naga 2014 editiom none chroma wired.

I have the same mouse and I cannot find it. Perhaps a little bit different model?

Things included in the box

1 Micro USB Charger

1 Razer Naga Epic Chroma

1 Charging Dock and Wireless Reciever (Reciever integrated in dock)

[The HopelessGamer™]

引用自 PePe the Frog：

引用自 The HopelessGamer™：

Google it.

Iv got a razer naga 2014 editiom none chroma wired.

I have the same mouse and I cannot find it. Perhaps a little bit different model?

Things included in the box

1 Micro USB Charger

1 Razer Naga Epic Chroma

1 Charging Dock and Wireless Reciever (Reciever integrated in dock)

Cooool. Ok there should be a sync button on the charging dock. Press it. Its ment to be under the dock.

Ok to pair it plug the cable in switch it to wireless and press the sync button on the bottom of the dock. Then some pairing lights should flash and then it should be in wireless then unplug the cable from the mouse.

[Frog Boots]

引用自 The HopelessGamer™：

引用自 PePe the Frog：

I have the same mouse and I cannot find it. Perhaps a little bit different model?

Things included in the box

1 Micro USB Charger

1 Razer Naga Epic Chroma

1 Charging Dock and Wireless Reciever (Reciever integrated in dock)

Cooool. Ok there should be a sync button on the charging dock. Press it. Its ment to be under the dock.

Ok to pair it plug the cable in switch it to wireless and press the sync button on the bottom of the dock.

I checked. There is literally nothing underneath the dock. It is not the circle round looking dock. It looks like a rectangle.

Check here. This is what it looks like.

http://images10.newegg.com/BizIntell/item/26/153/26-153-171/p10_041116.png

Thanks for your help so far

[The HopelessGamer™]

引用自 PePe the Frog：

引用自 The HopelessGamer™：

Cooool. Ok there should be a sync button on the charging dock. Press it. Its ment to be under the dock.

Ok to pair it plug the cable in switch it to wireless and press the sync button on the bottom of the dock.

I checked. There is literally nothing underneath the dock. It is not the circle round looking dock. It looks like a rectangle.

Check here. This is what it looks like.

http://images10.newegg.com/BizIntell/item/26/153/26-153-171/p10_041116.png

Thanks for your help so far

Hmm try this. https://www.manualslib.com/manual/883985/Razer-Naga-Epic-Chroma.html?page=8#manual make sure its fully charged. 5 hours is how long it takes.

[Frog Boots]

引用自 The HopelessGamer™：

引用自 PePe the Frog：

I checked. There is literally nothing underneath the dock. It is not the circle round looking dock. It looks like a rectangle.

Check here. This is what it looks like.

http://images10.newegg.com/BizIntell/item/26/153/26-153-171/p10_041116.png

Thanks for your help so far

Hmm try this. https://www.manualslib.com/manual/883985/Razer-Naga-Epic-Chroma.html?page=8#manual

Yeah man. I tried that too. I looked at the manual for hours trying to figure it out last night.

[The HopelessGamer™]

引用自 PePe the Frog：

引用自 The HopelessGamer™：

Hmm try this. https://www.manualslib.com/manual/883985/Razer-Naga-Epic-Chroma.html?page=8#manual

Yeah man. I tried that too. I looked at the manual for hours trying to figure it out last night.

Are you sure you have fed it some cheese?
If its not fed then it wont work that mouse wheel. Hehe

Anyway jokes aside best option go ask a Local I.T shop or RMA it and get a replacement. Now iv got a razer keyboard and mouse there really good until you rage out and break your death adder.... so atm im using my naga yes i have 1 razer keyboard, 2 mice, 2 mousepads also by razer. Lol.

[Frog Boots]

引用自 The HopelessGamer™：

引用自 PePe the Frog：

Yeah man. I tried that too. I looked at the manual for hours trying to figure it out last night.

Are you sure you have fed it some cheese?
If its not fed then it wont work that mouse wheel. Hehe

Anyway jokes aside best option go ask a Local I.T shop or RMA it and get a replacement. Now iv got a razer keyboard and mouse there really good until you rage out and break your death adder.... so atm im using my naga yes i have 1 razer keyboard, 2 mice, 2 mousepads also by razer. Lol.

Hahaha. Well I am absolutely sure its not the problem with the mosue. I don't know what I am missing. Thats the thing. It works on the computer in the shop where I bought it from. Its crazy eh? Anyways thanks for your help

[The HopelessGamer™]

引用自 PePe the Frog：

引用自 The HopelessGamer™：

Are you sure you have fed it some cheese?
If its not fed then it wont work that mouse wheel. Hehe

Anyway jokes aside best option go ask a Local I.T shop or RMA it and get a replacement. Now iv got a razer keyboard and mouse there really good until you rage out and break your death adder.... so atm im using my naga yes i have 1 razer keyboard, 2 mice, 2 mousepads also by razer. Lol.

Hahaha. Well I am absolutely sure its not the problem with the mosue. I don't know what I am missing. Thats the thing. It works on the computer in the shop where I bought it from. Its crazy eh? Anyways thanks for your help

Ok well thats all i can think of sorry man.

[Frog Boots]

引用自 The HopelessGamer™：

引用自 PePe the Frog：

Hahaha. Well I am absolutely sure its not the problem with the mosue. I don't know what I am missing. Thats the thing. It works on the computer in the shop where I bought it from. Its crazy eh? Anyways thanks for your help

Ok well thats all i can think of sorry man.

Hey, I really appreciate the help!

[rotNdude]

It seems you have to go into the Synapse software and tell it which Razer device you want active.

Inter-device
Inter-device allows you to change the functionality of other Razer Synapse-enabled
devices. Some of these functionalities are device-specific such as using your Razer
gaming keyboard to change the Sensitivity Stage of your Razer gaming mouse. When
you select Inter-device from the Button Assignment Menu, a sub-menu will appear.
DEVICE TO LINK allows you to choose which currently connected Razer device can be
linked while FUNCTION allows you to choose which functionality you want to use for
the linked device

DEVICE TO LINK may be the answer.

[Frog Boots]

引用自 rotNdude：

It seems you have to go into the Synapse software and tell it which Razer device you want active.

Inter-device
Inter-device allows you to change the functionality of other Razer Synapse-enabled
devices. Some of these functionalities are device-specific such as using your Razer
gaming keyboard to change the Sensitivity Stage of your Razer gaming mouse. When
you select Inter-device from the Button Assignment Menu, a sub-menu will appear.
DEVICE TO LINK allows you to choose which currently connected Razer device can be
linked while FUNCTION allows you to choose which functionality you want to use for
the linked device

DEVICE TO LINK may be the answer.

Thanks for the answer. However why is this not on an official razer page? I haven't tried it out yet and I'll get back to you if it does. Thanks for the answer!