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If that isn't a problem then to enable HDR mode, on mine so yours will obviouslly differ but on my remote I push the
Settings button > Picture > Picture Mode > HDR mode
Oh, just a thought. Last idea from me but have your checked The Firmware is the lastest available? Vaguely remember hearing something last year that some TVs had hardware support but were waiting for firmware updates to enable it.
If its possible to update via USB you can download the latest to a USB stick and try that. If that doesn't work see if there is a way to reset you TV to factory settings, if there is
Make a note (photos work great) of any settings you want to keep, picture brightness, contrast, gamma, sound tweaks etc so you won't need to fiddle to find what you like again. Disconnect network cable if one is connected.
Reset the TV and then use the USB to update Firmware. Once updated reconnect to internet cable or wifi and hopefully you will find a HDR option somewhere.
First thing I did was an online search for the TV. Didn't see HDR mentioned as an option at all, without yes/no/tick on the first result but the second result
http://www.comx-computers.co.za/43K300UW-specifications-152035.htm
List specs with HDR - High Dynamic Range for luminance along with 'Yes'
Thats what I was basing my responses on.
Since your comment I redid the search and checked a few more results, besides the link above their is one more result that states the HISENSE 43K300UW has HDR
http://www.laptopdirect.co.za/HiSense-HISENSE-LEDN43K300U-p-152549.php
Out of the 10 results I checked it was only these two sites that list the TV as having HDR. I'd suspect these are not the only 2. Since 80% of results either don't mention HDR or list it as No, I'm inclined to agree with Bad-Motha that the TV doesn't have HDR and say that incorrect information specified on some sites may have mislead you, and me, to believe it does.
Unfortunatley you will need to purchase a new TV if you want to utilise HDR
Strange, on the box it says that it has it... I'm going to try return it. thanks alot for your help!
Look and see if there are multiple HDMI; if so one should be 2.0
Usually only that one will have the HDR