Constant BSOD with Windows Update enabled, please help!
Heres my specs first of all
Intel Core i7-5820k CPU @ 3.3GHZ
AMD Radeon R9 Fury X 17.4.3 Driver (latest WHQL)
8GB Ram
Windows 10 64 bit
No overclocking or tweaking

My issue is, ever since the Creators Update from Microsoft, I have had over 20 BSOD, all with the same code, Bad_pool_header.
I have tried a lot of things. Uninstall, reinstall graphics drivers, check my RAM, use Windows trouble shooting in settings, start in safe mode, clean boot, disable and enable things, and none seem to work. Even in safe mode, it happened.
It seems to stem from Windows Update. When trouble shooter worked, it said a driver still needed to be installed. I did the whole "fix now", and it tried to install a Realtek USB driver. I have installed the most current driver for that USB card reader from Realteks website, and it doesnt have that update required anymore, however, it still says there is an update that needs to happen. I check again and it says theres a Windows Defender update. It downloads, then when it tries to install, it gets stuck, and thats when the BSOD happens with the bad pool code.
I tried to understand the dump file it creates, but it says its a svchost thats causing the issue. When I check the Event Viewer, it says that it has to do with Kernel Power, event 41. With that being said, I am super confused and frustrated.
As of now, Windows Updater is disabled, and it helps keeping my system from BSOD, but I would like that running obviously for critical update. If the BSOD will happen, I would rather keep it disabled. I am at a lost for ideas.
I hope the Steam Community can help, Microsoft was NO help at all. The guy was copying and pasting responses to me, so I just quit that.
Thanks in advance for any and all help!
Last edited by Sniper Charlie; Apr 25, 2017 @ 9:06pm
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Showing 1-15 of 23 comments
Sniper Charlie Apr 25, 2017 @ 9:18pm 
Thank you for the fast reply. A lot of those things the people recommended I did do. If it is a Windows Update issue, what then? My system has worked fine with it disabled, yet when I enable it, a few minutes after it boots up, BSOD and bad pool header error.
Thanks again.
Bad 💀 Motha Apr 25, 2017 @ 9:42pm 
Stick to Win10 1607
[☥] - CJ - Apr 25, 2017 @ 10:01pm 
run WhoCrashed and analyze the crash logs to see what exactly is causing the bluescreen
do you have a spare low-powered gpu that you can use?
have you tried uninstalling and reinstalling your antivirus?

i have already successfully installed windows 10 creators update on 2 PCs via mounted ISO from windows 10 anni version.
one is an i3-530 with nvidia 9800GT and the other is an i3-3240 with nvidia gtx 960.
no problem so far aside from filehippo updater.
Bad 💀 Motha Apr 25, 2017 @ 11:53pm 
After an OS build update; like with Creators Update; uninstall ALL Drivers and get the very latest ones for all hardware.
Sniper Charlie Apr 26, 2017 @ 1:06am 
Originally posted by ☥ - CJ -:
run WhoCrashed and analyze the crash logs to see what exactly is causing the bluescreen

Thank you for the suggestion. I downloaded and this is what it found.

On Wed 4/26/2017 12:22:18 AM your computer crashed
crash dump file: C:\WINDOWS\Minidump\042617-24078-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16BFD0)
Bugcheck code: 0x19 (0x20, 0xFFFFA4090A8C8CD0, 0xFFFFA4090A8C8DD0, 0xC100001)
Error: BAD_POOL_HEADER
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

[☥] - CJ - Apr 26, 2017 @ 1:56am 
Alright so

Uninstall any drivers youve installed and install the latest

GPU using DDU
Ethernet/Wifi
Any other sort of hardware drivers

and go from there
Download the drivers you need before you uninstall them
Last edited by [☥] - CJ -; Apr 26, 2017 @ 1:56am
Azza ☠ Apr 26, 2017 @ 2:04am 
Have you done any overclocking to the CPU or Graphics Card (now or before the update)? It might of become unstable.

Under Windows Defender (bottom-right taskbar), check the "Device Performance & Health". This will check to ensure your drivers are valid and up-to-date.

Go to your offical motherboard website, under support > downloads, and ensure you have those latest drivers.

Update your graphics card driver too.
Bad 💀 Motha Apr 26, 2017 @ 2:32am 
Originally posted by Azza ☠:
Have you done any overclocking to the CPU or Graphics Card (now or before the update)? It might of become unstable.

Under Windows Defender (bottom-right taskbar), check the "Device Performance & Health". This will check to ensure your drivers are valid and up-to-date.

Go to your offical motherboard website, under support > downloads, and ensure you have those latest drivers.

Update your graphics card driver too.

Device Performance & Health is a joke; that is according to MS; which is meaningless.
Azza ☠ Apr 26, 2017 @ 3:19am 
Originally posted by BMGaming:
Originally posted by Azza ☠:
Have you done any overclocking to the CPU or Graphics Card (now or before the update)? It might of become unstable.

Under Windows Defender (bottom-right taskbar), check the "Device Performance & Health". This will check to ensure your drivers are valid and up-to-date.

Go to your offical motherboard website, under support > downloads, and ensure you have those latest drivers.

Update your graphics card driver too.

Device Performance & Health is a joke; that is according to MS; which is meaningless.

Yeah, but Creators Edition has improved it's detection at least. It's ideal to run once just after the update to perform a quick check.

The better but longer way, would be manually going under your Control Panel and checking the "Device Manager" yourself for unknown or conflicting drivers.
Last edited by Azza ☠; Apr 26, 2017 @ 3:19am
Bad 💀 Motha Apr 26, 2017 @ 3:20am 
You will never have the right drivers after such an update; OS update = dump all drivers and redo them.
Sniper Charlie Apr 26, 2017 @ 4:07am 
Originally posted by ☥ - CJ -:
Alright so

Uninstall any drivers youve installed and install the latest

GPU using DDU
Ethernet/Wifi
Any other sort of hardware drivers

and go from there
Download the drivers you need before you uninstall them

Ok, did that. I did the main ones, graphics, sound card, ethernet/wifi stuff, mouse and keyboard from Razer. Most everything else was stock drivers I never messed with.
To answer another post, I do not overclock at all. I dont know how to be honest. And another post response, I checked Windows Defender and it says Performance & Health is ok, but it does say no health report is available.

I went and turned on Windows Update, and searched for updates, said everything was up to date. Fixed? Almost. I did it again to make sure, and sure enough it found some sort of Windows Defender Definitions Update and crashed again upon install.

Ive read that it could be my RAM? Ive been meaning to update to 16GB anyways. I guess I could give that a try.
But again, why does it ONLY happen when an update is trying to happen, and its ALWAYS that Defender Definitions update?

Thanks to all who have given feedback, its seriously appreciated.
Bad 💀 Motha Apr 26, 2017 @ 4:08am 
Motherboard Chipset Driver


RAM? Well run diagnostics on all your Drives and RAM to find out if any faulty.
Last edited by Bad 💀 Motha; Apr 26, 2017 @ 4:08am
Eric-SE Apr 26, 2017 @ 12:45pm 
My name is Eric, Escalation Engineer from Microsoft Support. We noticed your post in the Steam Forum regarding Bad_Pool_Header and we'd like to start an in-depth analysis. To get started, we'd like you to please create a new thread[answers.microsoft.com] on our site, this way we can engage with you at a deeper technical level. Also, please paste the URL of your new thread here so I can private message you on our site.
[☥] - CJ - Apr 26, 2017 @ 5:02pm 
Personally
id just use Shutup10 to disable Win Defender and be done with it

When has it actually been useful for anyone?

While it can be a faulty RAM stick, if it were i think you would have been having issues long before the update.
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Date Posted: Apr 25, 2017 @ 9:04pm
Posts: 23