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翻訳の問題を報告
If it really honestly wasn't, reject it.
My older brother bent a few pins on a 200mhz cpu years ago trying to put it in the wrong way. I carefully bent them back and it worked for another year or so till I built him a new system.
That said, if the motherboard is damaged I'd be concerned it may be able to damage a CPU if you do test it. I try to source a cheap, used or even faulty CPU just to make sure it doesn't over volt your good CPU or something. Not sure if thats possible and I'm sure anyone that knows will correct me.
Which Motherboard model and CPU model is this?
Motherboard: ASRock Motherboard Micro ATX DDR4 LGA 1151 H110M-HDS
That's what the socket looks like. Are you sure the pins are bent?
Can you show us where?
I know, was using it as an example to demonstrate it may be possible to repair and have it work. May not be the best option but it is an option. Depending on warranty, unseen damage and personal ability.
Ideally a simply return/refund would be the the best option
You contact the place of purchase or the brand of Motherboard and explain the board came this way and u didn't know this was an issue until you went to power-on the system.
DO NOT try to power it up again, you could kill the CPU.
If you don't have proof (like an unboxing video) that it was damaged before you took it out of the box, your chances are slim to none.
Bent pins (if not bent too much) can be repaired with a calm hand, fine tweezers and some practice, but chances of a pin breaking due to the stress is quite high.
Look for a specialised forum with hardware (like tom's hardware), there should be people who have knowledge of repairing bent pins.
Many boards come this way already out the box; seen it many time.
Poor quality control sometimes.
If anything, say you never powered on the board, but inspected the pins after un-packaging and can see bent pins. It can be repaired, but I would not advise a user taking that chance, unless you are ready for the fact you could further damage something and/or brick the board and deem it non-replaceable.
Not always. It depends on the pin's function and if it's interfering/shorting other pins.
And as I said: if you contact support because of bent pins it is always regarded as self-inflicted damage due to improper handling.
I'm very active in a german hardware forum and I see threads regarding bent pins at least once a month.
Maybe chances are better in the country where the TE lives.