Steam should check your OS and warn you if you try to install a game that doesn't support your OS

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I got my #| 2013年2月17日 1時02分

Steam should check your OS and warn you if you try to install a game that doesn't support your OS

I saw a new F2P racing game on the F2P store page, so I clicked to download and install it.

Then when I tried to run it for the first time, it immediately crashed. I run windows XP. I posted for help on the steam forum for that game and someone replied saying that the minimum OS for this game is Vista (and sure enough on the details for the game that's what it says).

When I clicked to get this game, Steam should have recognized that I am on XP and the game requires Vista or newer, and not allowed me to install the game - or at least warned me that I am installing a game that doesn't work on this OS.

Like "Warning, this 2 gig game you're about to download isn't even for your OS, are you sure you want to download it?" or "Warning, this $50 game doesn't support your OS, are you sure you want to buy it?" Seems only reasonable, and to not do that is only going to piss customers off...

Even the game's on-first-run installer doesn't mention anything about it, it just went ahead and installed and then crashed. So it gives end users the impression that there's bad quality control on Steam.

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31-45 / 64 のコメントを表示

I got my #| 2013年2月17日 21時39分

I agree, my tv cable box does have a crappy UI! I haven't investigated if there are 3rd party boxes that would still work and let me filter channels I don't get lol.

I agree with you that in a perfect world there should be a filter like that. But I'm just being realistic about how things are. The point in trying to sell you a game for an OS you don't have or want, is the same as the point in all advertising and sales. To make you want it, and go buy it. If you see ads for some new sweet game, you might be enticed by it. If you never saw that game because it was automatically hidden from you, you certainly won't be. So obviously from a sales point of view you can see the point.

But there is definitely a line to be crossed between spamming up your view with games you can't play, and letting users think they can play a game by not warning them if they can't.

It's the difference between a parts store displaying all their parts for sale, and a mechanic knowingly selling you a part that isn't compatible with your car.

And I know it's not realistic for Steam to check against the myriad of hardware issues that could cause a game to not work (very well), but checking OS is so incredibly simple that it just seems careless not to.

#31

UltimaCJ 2013年2月17日 21時44分

Well if a game isn't running at some point AFTER installation thats the games fault in some sort or a conflcition with the person's system. Each game differs and there is usually a patch that can fix it. So if a game runs then has a "cryptic error" it's more than likely the game,not the system. The argument here is though about if the game will run or not...not all these other little tidbits. Take RAGE for example, that game won't run due to a flaw in ATI driver system. Steam will only give you the requirements, for a new game if you have any question or doubt reserarch should be done. This post is about just in general system requirements, not a whole another deeper level thats a completely different topic.

#32

UltimaCJ 2013年2月17日 21時48分

dirrtygsharp の投稿を引用：
bludshot の投稿を引用：

(snip poor excuses)

Denying the obvious utility of such a basic feature based on the idea that "you're lazy, just do it yourself" is pretty ludicrous. Why not just say nothing, or accept that yeah, this would be a nifty little improvement.

Also, let's just say Steam implemened this terrible idea. Joe Blow gets approval from Steam to download a game. It doesn't work for some absurd reason. Now Joe Blow can sue Steam saying "YOU SAID IT WOULD WORK! GIVE ME BACK MY MONEY"

Thats a double edge sword my friend. Steam could implement this idea and it could work fine. However, if they did, they would put it in somewhere in their EULA or have an 'agree and continue' similar to when you buy a game that you can't do that.

I don't see steam being that up tight on returns if something seriously failed that badly they would offer their money back. Again its the user at this point (Is my box bad azz enough to run X product?).
Double edge sword.

#33

dirrtymartini 2013年2月17日 22時04分

bludshot の投稿を引用：

(snip a well-written argument)

Bludshot, I might not agree with this idea but respect your ability to debate and discuss things. The Steam Community could use more people like you.

With that said, I'm going to leave this thread and bid you a good night.

#34

intok 2013年2月17日 22時37分

bludshot の投稿を引用：
I agree with you that in a perfect world there should be a filter like that. But I'm just being realistic about how things are. The point in trying to sell you a game for an OS you don't have or want, is the same as the point in all advertising and sales. To make you want it, and go buy it. If you see ads for some new sweet game, you might be enticed by it. If you never saw that game because it was automatically hidden from you, you certainly won't be. So obviously from a sales point of view you can see the point.

Well thats a terrible way of doing it, since the cost on top of the price of the game would be $100+ for the copy of windows, not including anything else I might need to do or the tme and problems with setting up a dual boot system with windows installed after Linux, which is a massive headache if you have ever tried. When on the other hand if they just show you what your OS can run they can make allot more money on sales for games the user can actually play instead of of burying them in the pile only for the sale to be lost due to the signal to noise ratio being terrible.

As for hardware they could use a color coded system for that to generalize it, provided they go on more the the Hz speeds alone. Like an Intel anything GPU should be flagged as basically impossible to game on.

#35

UltimaCJ 2013年2月18日 2時06分

I like Intoks ideas. I've never really *read* into system requirements but if the client lets you download something that is WINDOWS and your running a diff OS (like Linux) yeah steam should at the very least give a good warning. Most people who use Steam their system (until the next gen consoles come out) will more than likely play the game at max or med settings. My system is a core 2 duo 3.2Ghz 4GB ram w/ 4670 card i've had for over 5 years with a 22" monitor. Any game I've thrown at it runs fine at balls out or at med settings. I'm not a picky gamer so med settings works for me^^ and I've had my system for nearly 5 years. The only game I can think of that i had to seriously "dumb" down the settings was Crysis but any gamer aside will tell you that game laughs at even Alienware specs lol.

#36

Zefar 2013年2月18日 6時43分

Take another five minutes to read the minimum requirements and this would not have been an issue.

The pages will also list what OS they support. MAC, PC or Linux.

So if you're browsing the Steam store on the PC part while being on a Linux it would generally be your fault for doing so. All though I would suspect Linux users would be much more aware of this issue so it won't be an issue for them.

Having Valve to code in what OS all of the games Support on Steam would take quite a bit of time. It'd just be better if the users got better at reading up on this information.

#37

I got my #| 2013年2月18日 21時32分

It's still an issue. Because the issue is about people not having to read that, and about people who aren't going to read that. Catering to the end user. That's just good design. I maintain that it is bizarre and unexpected behaviour for the system to go ahead and download install and attempt to run a game, all the while when it's not built for your OS in the first place.

#38

Τhe Rolling Cheese Wheel 2013年2月18日 21時46分

bludshot の投稿を引用：
It's still an issue. Because the issue is about people not having to read that, and about people who aren't going to read that. Catering to the end user. That's just good design. I maintain that it is bizarre and unexpected behaviour for the system to go ahead and download install and attempt to run a game, all the while when it's not built for your OS in the first place.

Not really, that's just teaching bad habits. You should always read and research before you buy anything. An ill-informed or ignorant consumer is an easily manipulated consumer.

#39

dirrtymartini 2013年2月18日 21時54分

bludshot の投稿を引用：
It's still an issue. Because the issue is about people not having to read that, and about people who aren't going to read that. Catering to the end user. That's just good design. I maintain that it is bizarre and unexpected behaviour for the system to go ahead and download install and attempt to run a game, all the while when it's not built for your OS in the first place.

You can't engineer around an end-user's laziness. Microsoft has been trying to do that for years. A user doesn't want to go to windows update, fine, Microsoft puts in a service and downloads them for you. A user doesn't want to download them, Microsoft generates a popup about updates being available. An user doesn't want to be bothered with that and turns off Windows Updates, Microsoft makes a popup appear in Security Center. A user doesn't want the popup, Microsoft allows the user to disable them.

When that user's system gets compromised as a result of the user's laziness guess who gets the call? Microsoft -- who now has to pay for phone lines, the support staff, and their entire infrastructure because some end-user couldn't be bothered.

We tried dumbing down interfaces and making things plug-and-play easy. It was called Microsoft Bob and it failed miserably. Computers aren't hard but they aren't meant to work like someone's toaster. Some end-user knowledge and awareness are required for operation.

最近の変更はdirrtymartiniが行いました; 2013年2月18日 21時55分

#40

UltimaCJ 2013年2月18日 22時07分

dirrtygsharp の投稿を引用：
bludshot の投稿を引用：
It's still an issue. Because the issue is about people not having to read that, and about people who aren't going to read that. Catering to the end user. That's just good design. I maintain that it is bizarre and unexpected behaviour for the system to go ahead and download install and attempt to run a game, all the while when it's not built for your OS in the first place.

You can't engineer around an end-user's laziness. Microsoft has been trying to do that for years. A user doesn't want to go to windows update, fine, Microsoft puts in a service and downloads them for you. A user doesn't want to download them, Microsoft generates a popup about updates being available. An user doesn't want to be bothered with that and turns off Windows Updates, Microsoft makes a popup appear in Security Center. A user doesn't want the popup, Microsoft allows the user to disable them.

When that user's system gets compromised as a result of the user's laziness guess who gets the call? Microsoft -- who now has to pay for phone lines, the support staff, and their entire infrastructure because some end-user couldn't be bothered.

We tried dumbing down interfaces and making things plug-and-play easy. It was called Microsoft Bob and it failed miserably. Computers aren't hard but they aren't meant to work like someone's toaster. Some end-user knowledge and awareness are required for operation.

I have to agree with sharp here. It's not an overall laziness factor. Fact is the majority of people are like this: "I don't care how it works. Just make it work." And when something goes wrong the consumer (person downloading the product) gets upset at the source (which in this case would be Steam).

#41

I got my #| 2013年2月19日 13時14分

The Rolling Cheese の投稿を引用：
bludshot の投稿を引用：
It's still an issue. Because the issue is about people not having to read that, and about people who aren't going to read that. Catering to the end user. That's just good design. I maintain that it is bizarre and unexpected behaviour for the system to go ahead and download install and attempt to run a game, all the while when it's not built for your OS in the first place.

Not really, that's just teaching bad habits. You should always read and research before you buy anything. An ill-informed or ignorant consumer is an easily manipulated consumer.

This might be a good life philosophy but it has nothing to do with a system acting retardedly.

#42

ManiacMal 2013年2月19日 13時27分

I can imagine the Dev team twice a week meets in a room and they go to the suggestions forum and just laughs their asses off at all the stupid ideas members are coming up with and then go about their day. It's really a good stress reliever.

Gems like: "Make Steam my music player!" - I'd have to admit that one had me laughing for a good bit.

最近の変更はManiacMalが行いました; 2013年2月19日 13時29分

#43

Τhe Rolling Cheese Wheel 2013年2月19日 13時32分

Hashbrick の投稿を引用：
I can imagine the Dev team twice a week meets in a room and they go to the suggestions forum and just laughs their asses off at all the stupid ideas members are coming up with and then go about their day. It's really a good stress reliever.

Gems like: "Make Steam my music player!" - I'd have to admit that one had me laughing for a good bit.

My personal favorite is the one where the users were suggesting Valve allows the use of itunes gift cards.

#44