Receipt/Proof of Purchase Recovery

[Mazzura]

Recently I had a conversation with Support asking for them to resend my purchases confirmation/receipt email. I'd deleted it completely from my email on accident and need to provide it to my company for reimbursement purposes.

The hard no was delivered as "Unfortunately, our billing system is automated and we are unable to resend the email receipt for your purchase or generate any type of invoice for you." I view that as an issue that needs a better answer. I don't know the reasoning behind this as I can only speculate it's done with the best interest of the customer in mind. I imagine they are doing everything they can to protect customer's PII (personal identifiable information) which is admirable. Though this doesn't negate the fact: I still need the email.

Description: When a customer makes a purchase on Steam, the customer is sent an email receipt of the purchase. If for any reason the customer needs to print/a copy of this receipt/proof of purchase, they should be able to obtain it. The most efficient way to do this would be though the Steam client as this would ensure that the customer does not need to reach out to Valve Customer Support.

Resolution: Include functionality to open a printable receipt from the Store Transaction dashboard which is found by:

Click "username Account" found in the top right
Click "Account Details"
Click "Store Transactions"

Basically each visible transaction would be a clickable hyperlink. A click would pop up another window with a printable version of your receipt. Quick easy efficient.

Alliteratively, you could have the option to resend the receipt/purchase information to the email on file. I supposed this would be more secure as only the person with the email password would be able to see it. If you're account was hacked, your PII wouldn't be compromised.

In the end, that would help the bottom line and is one less thing a customer would need to create a Support ticket for. Feel free to add your idea, feedback, input etc. I'm not saying this is the right way to resolve this, just what popped into my head.

Thanks.

Edit: changed wording on a few things

[Satoru]

The thing is Steam doesn't ever use the receipt as proof of anything. They never use it to verify your identiy or anything else for that matter.

Plus... how do you get reimbursed for purchases on steam???? I've never had such a cushy job :P

It just seems like a lot of work for a very odd edge case.

[ChrisW]

Well, it does provide the last four digits on your credit card which is what support will ask for as proof. I only hope they also demand your name and address.

It also provides your name if you made a PayPal purchase. It would appear a hijacker may be able to get enough information to claim an account if this is implemented.

[Mazzura]

Originally posted by Satoru:

The thing is Steam doesn't ever use the receipt as proof of anything. They never use it to verify your identity or anything else for that matter.

I definitely understand the "Steam doesn't ever use the receipt as proof of anything" and have heard this before. I get it pretty much means nothing to them. However; my fiance department says it does to them. If my reimbursement depends on it, then I'd like to provide it to them. I honestly don't care to ask them about the legality of it if that make sense.

Originally posted by Satoru:

Plus... how do you get reimbursed for purchases on steam???? I've never had such a cushy job :P

Coincidentally I work in Customer Support management at a gaming company. It was our Christmas present this year.

Originally posted by ChrisW:

It also provides your name if you made a PayPal purchase. It would appear a hijacker may be able to get enough information to claim an account if this is implemented.

Again, that's why I'm inclined to go with the second part of resolution in my post. Just have the availability to "re-send" the confirmation/receipt (whatever you care to call it) directly to the registered email. Providing no information though the client it self.

Thanks for the feedback!

[ChrisW]

Can't you simply print out the receipt from your credit card company or PayPal account?