Who should be held responsible for wrong/missing info on a store page?

[b1k3rdude]

I purchased a game (Gotham Knights) based of the info that is NOT present on the store page for that game. After buying the game I find out that its needs an additional service (could be viewed as DRM) that is NOT stated anywhere on the store page or even in the EULA. I am refering to EpicOnlineServices (EOS), if this bloody service is not installed and has unfettered access to the internet the game will NOT launch. Had I been aware of the this F***ing requirement before beforehand, I would NOT have purchased the game!

So from the store page for that game I tried to log a support/complaint request with steam, and as a lot of steam users have found - Steam support goes out of their way to make it impossible for you to log a support request. So I had to find alternative method for contacting them.

Once I got a response I was told -

" Please note that all the information provided in Steam Store page is actually provided by the game developers. With that, we here at Steam Support do not have control on what the developers provide in that section.

Additionally, if you wish to share an opinion, suggestion, or idea with the community as well, please visit the Suggestions/Ideas section of the Steam Discussion forums.
"

My reasponse -

" I Understand that the Game Dev is the party that created and populated the page, but the data/information is hosted on Valves servers/services. Under Uk law, Valve has a duty of care for any negligent misrepresentations made on the store page as they are responsible for maintaining the store, so the ultimate responsponsibility falls on them when information that directly effects peoples buying decisions on the steam store is, incorrect, wrong, or just missing entirely.

And I had already checked the game's steam-external faq - https://www.gothamknightsgame.com/en-us/faq, there is NO bloody mention of the EpicOnlineServices (EOS) requirement and it EVEN states ' An internet connection is not required to play Gotham Knights solo ' - well it bloody is, because the game will not launch unless EOS has internet access!!!
"

My review of the game is blunt, as I am F***ing tired of buying games where info that would have DIRECTLY effected my purchasing decision is missing from the damn store page.

:-/

[KalGimpa]

Publicado originalmente por b1k3rdude:

And I see Steam support have closed my support ticket aswell.... hmm not suspicious at all.

partner

you were given the only answer that you are going to get from them

if you continue to bother them they will prevent you from opening any mroe tickets

i get you are ticked

take it up with people that can do something about it

the game devs/pubs would be your first step


just an fyi

i can play gotham knights no trouble offline

as others have said, eos is just for online cross play

if you truly believe that this breaks the law, though, you can file a complaint

the eu seems to be working hard to make companies comply

shouting about it here

and getting defensive with people that think you are wrong

is going to get you nothing

[Ionut Catalin Frasineanu]

Publicado originalmente por b1k3rdude:

I purchased a game (Gotham Knights) based of the info that is NOT present on the store page for that game. After buying the game I find out that its needs an additional service (could be viewed as DRM) that is NOT stated anywhere on the store page or even in the EULA. I am refering to EpicOnlineServices (EOS), if this bloody service is not installed and has unfettered access to the internet the game will NOT launch. Had I been aware of the this F***ing requirement before beforehand, I would NOT have purchased the game!

So from the store page for that game I tried to log a support/complaint request with steam, and as a lot of steam users have found - Steam support goes out of their way to make it impossible for you to log a support request. So I had to find alternative method for contacting them.

Once I got a response I was told -

" Please note that all the information provided in Steam Store page is actually provided by the game developers. With that, we here at Steam Support do not have control on what the developers provide in that section.

Additionally, if you wish to share an opinion, suggestion, or idea with the community as well, please visit the Suggestions/Ideas section of the Steam Discussion forums.
"

My reasponse -

" I Understand that the Game Dev is the party that created and populated the page, but the data/information is hosted on Valves servers/services. Under Uk law, Valve has a duty of care for any negligent misrepresentations made on the store page as they are responsible for maintaining the store, so the ultimate responsponsibility falls on them when information that directly effects peoples buying decisions on the steam store is, incorrect, wrong, or just missing entirely.

And I had already checked the game's steam-external faq - https://www.gothamknightsgame.com/en-us/faq, there is NO bloody mention of the EpicOnlineServices (EOS) requirement and it EVEN states ' An internet connection is not required to play Gotham Knights solo ' - well it bloody is, because the game will not launch unless EOS has internet access!!!
"

My review of the game is blunt, as I am F***ing tired of buying games where info that would have DIRECTLY effected my purchasing decision is missing from the damn store page.

:-/

Ask for a refund. Problem solved.

[b1k3rdude]

Publicado originalmente por SlowMango:

If you believe Valve is breaking consumer law, report them.

I did have a properl look, but thus far I havent been able to find where to do this in the UK and to whom.

Publicado originalmente por KalCuey:

Ask for a refund. Problem solved.

Its past the 14 days.

Publicado originalmente por KalCuey:

i can play gotham knights no trouble offline

Tried playing GK with steam in offline mode, still requires EOS and for it to have net access.

[RiO]

Publicado originalmente por b1k3rdude:

Publicado originalmente por KalCuey:

Ask for a refund. Problem solved.

Its past the 14 days.

You can open a manual ticket and request a refund manually, for reasons other than Valve's refund policy.

In your case, your argument would be that not all material characteristics of the product have been properly represented on the store front and where they would have been, you wouldn't have purchased the product.

Both the EU and the UK label such things as lies of omission and misleading business practices; which give you a decent shot that with a manual ticket Valve will acknowledge it - and will give you the refund, if nothing else then out of leniency.

(If the publisher did indeed misrepresent the product on the store page, there are probably clauses in the publishing agreement that would allow Valve to recoup the costs anyway...)

[b1k3rdude]

Publicado originalmente por RiO:

You can open a manual ticket and request a refund manually, for reasons other than Valve's refund policy.

Welp, steam support have now become increadably obtuse when it comes to users being able to actually log a ticket.... I did actually try that in this instance and was forced to find an external website to get around that particular bull$h*t! That and a refund from steam is not applicable in this instance, as the game was part of an external bundle.

End of the day Im angry like everyone else should be, that this kind of sh*t is allowed and Valve do f**k all about it.!!!