Who should be held responsible for wrong/missing info on a store page?

[b1k3rdude]

I purchased a game (Gotham Knights) based of the info that is NOT present on the store page for that game. After buying the game I find out that its needs an additional service (could be viewed as DRM) that is NOT stated anywhere on the store page or even in the EULA. I am refering to EpicOnlineServices (EOS), if this bloody service is not installed and has unfettered access to the internet the game will NOT launch. Had I been aware of the this F***ing requirement before beforehand, I would NOT have purchased the game!

So from the store page for that game I tried to log a support/complaint request with steam, and as a lot of steam users have found - Steam support goes out of their way to make it impossible for you to log a support request. So I had to find alternative method for contacting them.

Once I got a response I was told -

" Please note that all the information provided in Steam Store page is actually provided by the game developers. With that, we here at Steam Support do not have control on what the developers provide in that section.

Additionally, if you wish to share an opinion, suggestion, or idea with the community as well, please visit the Suggestions/Ideas section of the Steam Discussion forums.
"

My reasponse -

" I Understand that the Game Dev is the party that created and populated the page, but the data/information is hosted on Valves servers/services. Under Uk law, Valve has a duty of care for any negligent misrepresentations made on the store page as they are responsible for maintaining the store, so the ultimate responsponsibility falls on them when information that directly effects peoples buying decisions on the steam store is, incorrect, wrong, or just missing entirely.

And I had already checked the game's steam-external faq - https://www.gothamknightsgame.com/en-us/faq, there is NO bloody mention of the EpicOnlineServices (EOS) requirement and it EVEN states ' An internet connection is not required to play Gotham Knights solo ' - well it bloody is, because the game will not launch unless EOS has internet access!!!
"

My review of the game is blunt, as I am F***ing tired of buying games where info that would have DIRECTLY effected my purchasing decision is missing from the damn store page.

:-/

[Tito Shivan]

The content of the store pages is all responsibility of the developer. I see on the store page they do disclaim they use Denuvo and the need to accept a third party EULA.

b1k3rdude a écrit :

(could be viewed as DRM)

And that's probably where the problem roots. Just because one 'could see' something as DRM means it automatically is.

[b1k3rdude]

Tito Shivan a écrit :

I see on the store page they do disclaim they use Denuvo and the need to accept a third party EULA.

Denuvo is entirely seperate from EOS, so is the EULA. There is no mention or even a hint at EOS in either of those sections.

[xarvn]

Leave comment in the community page about the missing info--perhaps the Dev will see and correct the oversight. And vote with your wallet, i.e. return the game.

[Start_Running]

b1k3rdude a écrit :

Tito Shivan a écrit :

I see on the store page they do disclaim they use Denuvo and the need to accept a third party EULA.

Denuvo is entirely seperate from EOS, so is the EULA. There is no mention or even a hint at EOS in either of those sections.

THere doesn't really need to be. Since the dev can add and remove such things at any time.

[JPMcMillen]

Incorporates 3rd-party DRM: Denuvo Anti-tamper

Requires agreement to a 3rd-party EULA
Gotham Knights EULA

Both of these are listed on the right side of the store page, between the features and supported languages.

[Brian9824]

What does being a steam game have to do wtih EOS? EOS is not tied to the EPIC store and many games use it for online functionality.

It's not DRM, its just online functionality so you can install it and then play offline. Its no different then any other files they require you to install before running

[Phénomènes Mystiques]

brian9824 a écrit :

What does being a steam game have to do wtih EOS? EOS is not tied to the EPIC store and many games use it for online functionality.

It's not DRM, its just online functionality so you can install it and then play offline. Its no different then any other files they require you to install before running

OP is just an Epic hater or something like many people for some reason. Anything to do with Epic or Sweeney they hate it.

[lsdninja]

brian9824 a écrit :

What does being a steam game have to do wtih EOS? EOS is not tied to the EPIC store and many games use it for online functionality.

It's not DRM, its just online functionality so you can install it and then play offline. Its no different then any other files they require you to install before running

Don’t even try to make sense of it, OP is likely a blow-in from the r/fudgeepic subreddit.

[Brian9824]

Yeah I mean i'm not a fan of the EPIC store but it has nothing to do with EOS which was added to 7 days to die a while ago and is one of my most played games

[Start_Running]

Wynters a écrit :

brian9824 a écrit :

What does being a steam game have to do wtih EOS? EOS is not tied to the EPIC store and many games use it for online functionality.

It's not DRM, its just online functionality so you can install it and then play offline. Its no different then any other files they require you to install before running

OP is just an Epic hater or something like many people for some reason. Anything to do with Epic or Sweeney they hate it.

NOt a fan of epic either but there's a limit yes. I just don't use the store. But i'm not gonna go out of my way to avoid anything epic related

[AmsterdamHeavy]

brian9824 a écrit :

Yeah I mean i'm not a fan of the EPIC store but it has nothing to do with EOS which was added to 7 days to die a while ago and is one of my most played games

I havent played in a while. This makes me sad.

[b1k3rdude]

The 2 issues are -

- The EOS requirement is NOT stated on the store page, so while valve dont populate the page, (update) in the UK, afaik they have a duty of care for what is on their website.

- WB montreal, state on thier own FAQ that an internet connection is not required to play the game, this is incorrect and deliberatly (or otherwise) misleading.

I have a steam support ticket open for the Steam store side of this situation. I had already logged a ticket with WB support and am currently awaiting a response from them.

[Brian9824]

b1k3rdude a écrit :

The 2 issues are -

- The EOS requirement is NOT stated on the store page, so while valve dont populate the page, they do have a duty of care for what is on their systems.

- WB montreal, states on thier own FAQ that an internet connection is not required to play the game, this is incorrect and bordering on being deliberatly misleading.

I have a steam support ticket open for the Steam store side of this situation. I had already logged a ticket with WB support and am currently awaiting a response from them.

Again not an issue, they don't have to list the specific tools they use and the various software their game runs on. EOS is not DRM

Secondly have you tested if the game works AFTER you install EOS and try to connect with no internet connection? From most of the ways EOS is being used, as long as its installed that is all that is needed, you don't need a connection to the internet to run it.

[nullable]

b1k3rdude a écrit :

The 2 issues are -

- The EOS requirement is NOT stated on the store page, so while valve dont populate the page, they do have a duty of care for what is on their systems.

And if Valve doesn't have an issue with EOS, why would they need to police it because random users have an ax to grind?

b1k3rdude a écrit :

- WB montreal, states on thier own FAQ that an internet connection is not required to play the game, this is incorrect and bordering on being deliberatly misleading.

https://www.gothamknightsgame.com/en-us/faq

Q: Does Gotham Knights support local co-op?
A: No. Co-op mode can only be played online with an internet connection.

Q: Does Gotham Knights support cross-platform play for online co-op?
A: Cross-platform support is not planned at this time. However, Steam and Epic Game Store users can play together in online co-op on PC only.

Q: Is an internet connection required to play Gotham Knights?
A: An internet connection is not required to play Gotham Knights solo, although you’ll need to be online for two-player, online co-op with a friend.

Depending on the details, the FAQ could just be out of date. Never assume malice when incompetence will do.

Although I'm not too familiar how intrusive EOS is either compared to normal Steam requirements to be online occasionally. But if you are overreacting and engaging in hyperbole, I wouldn't expect that to get you much of anything with tickets.

[Brian9824]

nullable a écrit :

b1k3rdude a écrit :

The 2 issues are -

- The EOS requirement is NOT stated on the store page, so while valve dont populate the page, they do have a duty of care for what is on their systems.

And if Valve doesn't have an issue with EOS, why would they need to police it because random users have an ax to grind?

b1k3rdude a écrit :

- WB montreal, states on thier own FAQ that an internet connection is not required to play the game, this is incorrect and bordering on being deliberatly misleading.

https://www.gothamknightsgame.com/en-us/faq

Q: Does Gotham Knights support local co-op?
A: No. Co-op mode can only be played online with an internet connection.

Q: Does Gotham Knights support cross-platform play for online co-op?
A: Cross-platform support is not planned at this time. However, Steam and Epic Game Store users can play together in online co-op on PC only.

Q: Is an internet connection required to play Gotham Knights?
A: An internet connection is not required to play Gotham Knights solo, although you’ll need to be online for two-player, online co-op with a friend.

Depending on the details, the FAQ could just be out of date. Never assume malice when incompetence will do.

Although I'm not too familiar how intrusive EOS is either compared to normal Steam requirements to be online occasionally. But if you are overreacting and engaging in hyperbole, I wouldn't expect that to get you much of anything with tickets.

EOS isn't drm, its just matchmaking basically. So it might return errors or stop software from loading if its not installed, but nothing that SHOULD stop a game from working in off line mode or no internet connection.