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Ilya 2015 年 6 月 13 日 上午 1:38
If someone gets a refund, remove their review from the game.
I think this is pretty obvious, you can't review a game unless you own it. So I don't think it is right that someone gets a game, plays it for a hour, writes a crummy review because they didn't like it, gets a refund, and then the game is stuck with that review.

There is probably a ton of games out there now stuck with reviews of people that played the game a year ago and got a refund under the new system.

Edit
  • Someone buys a game, can't connect to the server, writes an angry review, gets a refund.
  • Game crashes the first time they started it, writes an angry review, gets a refund.
  • They don't meet the minimum system requirements and the game won't run, writes an angry review, gets a refund.

I hardly doubt situations like that are justifiable, and these situations sum up most people that get refunds. Someone under 2 hours of playtime are not really qualified to write a legitimate review.
最後修改者：Ilya; 2015 年 6 月 13 日 上午 1:52
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MatthewD232 2015 年 6 月 13 日 上午 1:43 
Well, the thing is that those reviews are just as important as the reviews of the people who played the game. If a lot of people get refunds because a game sucks and the reviews get deleted then no one will no that game sucks and people will keep buying a crumby game. The simple fact is that they played the game enough to have an opinion on it and have every right to review it since they've played it.
#1
Ilya 2015 年 6 月 13 日 上午 1:45 
  • Someone buys a game, can't connect to the server, writes an angry review, gets a refund.
  • Game crashes the first time they started it, writes an angry review, gets a refund.
  • They don't meet the minimum system requirements and the game won't run, writes an angry review, gets a refund.

I hardly doubt situations like that are justifiable, and these situations sum up most people that get refunds. Someone under 2 hours of playtime are not really qualified to write a legitimate review.
#2
Tev 2015 年 6 月 13 日 上午 1:54 
I don't think they're "justifiable" either, at least not always they are.

However, there are situations where the game is objectively broken where accumulating 2 hours would be pretty hard; and of course, the short games.
#3
FFL2and3rocks 2015 年 6 月 13 日 上午 1:55 
I don't see how refunds affect reviews at all. If someone writes a poor review that doesn't give valid reasons for disliking the game, downvote it. If they've barely played it, downvote it.

2 hours can be more than enough, depending on the game. But for certain games, maybe it isn't. You can downvote those reviews. That's why the time is visible on the reviews.
最後修改者：FFL2and3rocks; 2015 年 6 月 13 日 上午 1:55
#4
MatthewD232 2015 年 6 月 13 日 上午 1:55 
引用自 Jenilya：
  • Someone buys a game, can't connect to the server, writes an angry review, gets a refund.
  • Game crashes the first time they started it, writes an angry review, gets a refund.
  • They don't meet the minimum system requirements and the game won't run, writes an angry review, gets a refund.

I hardly doubt situations like that are justifiable, and these situations sum up most people that get refunds. Someone under 2 hours of playtime are not really qualified to write a legitimate review.

That's where you'd be wrong. Atleast they could get a refund now if they dislike the game and they can write their opinion. I bought Far Cry 3 in 2013 and it refuses to work. I meet the system standards, I can connect to the server, but it does crash all the time. I want a refund. I have 15 hours of "play time". Which is a strong term considered I spent most of that repeating the same thing over and over again trying to get the damn game to work. In my review I gave it credit for being a good game but gave it a negative because it constantly crashed and I couldn't actually enjoy the game.
#5
Gus the Crocodile 2015 年 6 月 13 日 上午 2:01 
Mm, I see the potential for abuse in leaving them (kind of destroys the anti review-bomb aspect of requiring ownership to review), but I also see the issues with removing reviews, in that it's skewing everything to the positive assuming people get a refund for a reason.

Not really sure what the best way forward is, but at the least I think they should tag reviews with a "refunded" notice where appropriate (if that's not already being done?).
#6
Ilya 2015 年 6 月 13 日 上午 2:16 
引用自 Gus the Crocodile：
Not really sure what the best way forward is, but at the least I think they should tag reviews with a "refunded" notice where appropriate (if that's not already being done?).
Still factors into the game's review score, which is unfortunate.
#7
Gus the Crocodile 2015 年 6 月 13 日 上午 2:54 
Yeah, agreed. I don't put any stock in aggregate ratings myself and I'd advise others not to either, but clearly many do, and it sucks that devs could have their scores manipulated for those potential customers to see.
#8
76561198201383110 2015 年 6 月 13 日 上午 5:09 
引用自 MatthewD232：
Well, the thing is that those reviews are just as important as the reviews of the people who played the game. If a lot of people get refunds because a game sucks and the reviews get deleted then no one will no that game sucks and people will keep buying a crumby game. The simple fact is that they played the game enough to have an opinion on it and have every right to review it since they've played it.
You can only apply for a refund if you've played the game for less than two hours. If you've played a game less than two hours, you can't write a proper review on it, final.

Of course there's the exceptions, the really short or really broken games. But when you make the exceptions the base of your argument you've lost it already.

Also I don't understand why the OP speaks of people having played 'the' game a year ago and have gotten a refund under the new policy, it expires after 14 days.
#9
Ilya 2015 年 6 月 13 日 下午 12:15 
引用自 mecha beetles：
Also I don't understand why the OP speaks of people having played 'the' game a year ago and have gotten a refund under the new policy, it expires after 14 days.
Steam is making a lot of exceptions for people, quite a few friends have got refunds on old games they don't play.
#10
Rogue Jedi 2015 年 6 月 13 日 下午 12:45 
If I return a game because it's super buggy and/or I can't connect to the server I should be able to write a negative review as the game is at fault.
#11
Ilya 2015 年 6 月 13 日 下午 12:51 
Well, what is stop someone from taking advantage the system?
It is already common knowledge that people review bomb games because someone told them to. I can easily buy a game, not even play it, write a bad review, then get a refund.
#12
FFL2and3rocks 2015 年 6 月 13 日 下午 12:53 
That's why your time is visible on the review. People will notice and downvote it.
Also Valve can take away your refund privileges if you abuse it.
最後修改者：FFL2and3rocks; 2015 年 6 月 13 日 下午 12:53
#13
Ilya 2015 年 6 月 13 日 下午 12:57 
Well perhaps I am biased - I work with a game, and I am looking at the reasons people request refunds. 3/4s of them are gibberish.
#14
Rogue Jedi 2015 年 6 月 13 日 下午 12:58 
引用自 Denis Fried Chicken：
I agree, but every system is like that. Every thing they will add will be taken advantage of. They could at least add a minimal play time, lets say one hour (because of the shortest games).

Even there, i think 1 hour could be too long for some games...

EDIT: But again, that could be "hacked", just let the game run for one hour in the main menu :p
What if my computer has all the right specs but the game won't even start? Can I not leave a negative review without leaving the game on for an hour?
最後修改者：Rogue Jedi; 2015 年 6 月 13 日 下午 12:59
#15
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