Steam Support in Ukraine

[Cold blooded]

I have a question whether Steam support for Ukraine region is fom where? US, Ukraine or russia? I heard sometime ago that we had a moderators and community stuff from russia.
If this is true its a fiasko guys. Very big problem.
Please have a separate support team and moderators for Ukraine region Steam users.

[Mad Scientist]

Originally posted by Cold blooded:

I have a question whether Steam support for Ukraine region is fom where? US, Ukraine or russia? I heard sometime ago that we had a moderators and community stuff from russia.
If this is true its a fiasko guys. Very big problem.
Please have a separate support team and moderators for Ukraine region Steam users.

Ukraine, Russia, Belarus are currently under sanctions.
Support & Moderators can still use translators to do their jobs.
We used to have at least 1 community moderator from a russian-speaking area, but they retired the volunteer moderators for having too few active remaining members.

[eram]

Originally posted by Cold blooded:

I have a question whether Steam support for Ukraine region is fom where? US, Ukraine or russia? I heard sometime ago that we had a moderators and community stuff from russia.
If this is true its a fiasko guys. Very big problem.
Please have a separate support team and moderators for Ukraine region Steam users.

we have a russian speaking forum right here, whats the issue?
https://steamcommunity.com/discussions/forum/26/

[Cold blooded]

Originally posted by Mad Scientist:

Originally posted by Cold blooded:

I have a question whether Steam support for Ukraine region is fom where? US, Ukraine or russia? I heard sometime ago that we had a moderators and community stuff from russia.
If this is true its a fiasko guys. Very big problem.
Please have a separate support team and moderators for Ukraine region Steam users.

Ukraine, Russia, Belarus are currently under sanctions.
Support & Moderators can still use translators to do their jobs.
We used to have at least 1 community moderator from a russian-speaking area, but they retired the volunteer moderators for having too few active remaining members.

Ukraine is under sanctions? lol and for what?

[Cold blooded]

Originally posted by eram:

Originally posted by Cold blooded:

I have a question whether Steam support for Ukraine region is fom where? US, Ukraine or russia? I heard sometime ago that we had a moderators and community stuff from russia.
If this is true its a fiasko guys. Very big problem.
Please have a separate support team and moderators for Ukraine region Steam users.

we have a russian speaking forum right here, whats the issue?
https://steamcommunity.com/discussions/forum/26/

why should I care about a russian speaking forum?
I'm from Ukraine I speak Ukrainian
Where is Ukrainian forum?

[Thermal Lance]

Originally posted by Cold blooded:

Originally posted by eram:

we have a russian speaking forum right here, whats the issue?
https://steamcommunity.com/discussions/forum/26/

why should I care about a russian speaking forum?
I'm from Ukraine I speak Ukrainian
Where is Ukrainian forum?

You do realise there is a whole list of language that isn't on the forum either? I highly doubt Valve will go out of their way to add them all.

[eram]

Originally posted by Cold blooded:

Originally posted by eram:

we have a russian speaking forum right here, whats the issue?
https://steamcommunity.com/discussions/forum/26/

why should I care about a russian speaking forum?
I'm from Ukraine I speak Ukrainian
Where is Ukrainian forum?

Why is it a very big problem? Normal Russian users are not putin

[Brian9824]

Originally posted by Cold blooded:

Originally posted by eram:

we have a russian speaking forum right here, whats the issue?
https://steamcommunity.com/discussions/forum/26/

why should I care about a russian speaking forum?
I'm from Ukraine I speak Ukrainian
Where is Ukrainian forum?

There isn't a need for one as the amount of people who speak it isn't high enough to justify one, same with many other languages that don't have their own forum.

Also what does having a forum do with moderation? What exactly is the suggestion here? Steam moderators are not based out of Russia, neither is support.

[Cold blooded]

Originally posted by eram:

Originally posted by Cold blooded:

why should I care about a russian speaking forum?
I'm from Ukraine I speak Ukrainian
Where is Ukrainian forum?

Why is it a very big problem? Normal Russian users are not putin

It is a big problem because every russian liberal "brakes" on a question which country should posses Crimea
It's a big problem because the support team and moderators of Ukraine are seems to me being pro russian and ban Ukrainian users way often that russian haters and trolls
Each region should have their own local support teams or atleast a neutral one

[Cold blooded]

Originally posted by Brian9824:

Originally posted by Cold blooded:

why should I care about a russian speaking forum?
I'm from Ukraine I speak Ukrainian
Where is Ukrainian forum?

There isn't a need for one as the amount of people who speak it isn't high enough to justify one, same with many other languages that don't have their own forum.

Also what does having a forum do with moderation? What exactly is the suggestion here? Steam moderators are not based out of Russia, neither is support.

I dont know what about a forum
I came to ask whether Ukraine region has atleast neutral support team and moderators instead of russian

[Mad Scientist]

Originally posted by Cold blooded:

I came to ask whether Ukraine region has atleast neutral support team and moderators instead of russian

By default their Support/Moderation teams will assist in everything according to who can handle it, even if translators need to be used, else if they have any individuals from the region.

They're not going to have people fluent and from every region on the planet, but they can still support people and deal with any moderation needs.

[Cold blooded]

Originally posted by Mad Scientist:

Originally posted by Cold blooded:

I came to ask whether Ukraine region has atleast neutral support team and moderators instead of russian

By default their Support/Moderation teams will assist in everything according to who can handle it, even if translators need to be used, else if they have any individuals from the region.

They're not going to have people fluent and from every region on the planet, but they can still support people and deal with any moderation needs. :smokeybear:

Its not about having fluent people in Ukrainian language I'm fine with English its about being honesty its about justice because according to the recent moderation of Doom The Dark Ages where Ukrainian created a thread about adding Ukrainian localization a bunch of russian trolls came there started derailing topic discussion harassing people and insulting them and Steam moderators instead of banning russian trolls banned Ukrainian users and closed the discussion.
And russian trolls and haters stayed unbanned.
So this situation got me question whether Ukraine has moderators from russia

[Brian9824]

Originally posted by Cold blooded:

Originally posted by Brian9824:

There isn't a need for one as the amount of people who speak it isn't high enough to justify one, same with many other languages that don't have their own forum.

Also what does having a forum do with moderation? What exactly is the suggestion here? Steam moderators are not based out of Russia, neither is support.

I dont know what about a forum
I came to ask whether Ukraine region has atleast neutral support team and moderators instead of russian

Steam does not have moderators based in Russia, also for moderation it doesn't matter what country someone is from, moderators don't have the ability to see that info. If someone trolls and people break the rules and attack the trolls rather then doing what they are supposed to and ignore and report them then they can get punished.

[Mad Scientist]

Originally posted by Cold blooded:

Originally posted by Mad Scientist:

By default their Support/Moderation teams will assist in everything according to who can handle it, even if translators need to be used, else if they have any individuals from the region.

They're not going to have people fluent and from every region on the planet, but they can still support people and deal with any moderation needs.

Its not about having fluent people in Ukrainian language I'm fine with English its about being honesty its about justice because according to the recent moderation of Doom The Dark Ages where Ukrainian created a thread about adding Ukrainian localization a bunch of russian trolls came there started derailing topic discussion harassing people and insulting them and Steam moderators instead of banning russian trolls banned Ukrainian users and closed the discussion.
And russian trolls and haters stayed unbanned.
So this situation got me question whether Ukraine has moderators from russia

It's a trend that upcoming/recently released games get trolled by this or that.
You report it, and the mods will handle it or they wont. Else, you can Contact the Developer and alert them to their hub needing their own moderation team, they can also lock all but 1 section to owners-only.

[Бобок]

You started with talking about

Originally posted by Cold blooded:

support for Ukraine region

but then it turned out that the question was about

Originally posted by Cold blooded:

adding Ukrainian localization

to a specific game. How does this question involves creating a dedicated support team for a country? It’s a question about a specific game sub mods. You always can restrain from buying any game that does not feature the localization you need, and you can even see it as a part of fighting for independence or something. But it’s always up to devs to decide, and by coincidence they are the same people who moderate their game’s forums, so i can guess they may not like anyone becoming too demanding and blaming.

[eram]

Originally posted by Cold blooded:

Originally posted by eram:

Why is it a very big problem? Normal Russian users are not putin

It is a big problem because every russian liberal "brakes" on a question which country should posses Crimea
It's a big problem because the support team and moderators of Ukraine are seems to me being pro russian and ban Ukrainian users way often that russian haters and trolls
Each region should have their own local support teams or atleast a neutral one

How many regions in the world?