Refund for Broken Game > 2 hours playing time

[caballo7]

Hi, I would like to make a suggestion that when someone purchases a game from you and can't get it working the way it's supposed, even after trying for over two hours that you make an exception to your two hour rule and issue a refund. Thanks

[FFL2and3rocks]

In other words, you want to play a game for free by pretending that it's broken once you're done with it.

[Odra]

I've seen people give reasons for refunding that make me wary of supporting any more wiggle room to Valve's refund policy.

I remember people claiming wanting to refund games because they spent more time customizing their char rather than playing the game.

I have some games that are just sitting in my library, such as Sacrifice, that won't run no matter what I do.

The blame is completely on me, while I did research the matter and found out that it did run on modern systems it didn't work on my system.

My mistake was spending more than 2 hours troubleshooting it, so I ate the loss because I should have been more diligent in my time management.

Plus old games are always a risk, so buyer beware.

[BloodShed]

Originally posted by Odra:

I have some games that are just sitting in my library, such as Sacrifice, that won't run no matter what I do.

PcGamingWiki and guides on the game hub can help you with that.

[Supafly]

What stops every user trying to refund after 2 hours claim they did so trying to get it working properly even if performed fine?

You have 2 hours, if you can't get in running before you pass 2 hours stop trying and just refund it.

[On Vacation]

They already do make exceptions, but they require a manual ticket. It's also at the discretion of whom ever looks at your ticket and is no way guaranteed.

[Crazy Tiger]

Exceptions can be made already, it's what the manual ticket is for. And otherwise there are consumer agencies.

Though if a person keeps "trying" for over 2 hours, they're a fool. I won't even do 1 hour of troubleshooting to get a game working, if it doesn't it gets refunded, simple.

[Nx Machina]

Originally posted by rob.littler:

Hi, I would like to make a suggestion that when someone purchases a game from you and can't get it working the way it's supposed, even after trying for over two hours that you make an exception to your two hour rule and issue a refund. Thanks

To clarify which game the OP is referring to:

https://steamcommunity.com/app/356500/discussions/0/3824163317771306575/


Refund policies - Take your pick.

1) Steam - Within two weeks of purchase and with less than two hours of playtime

2) Epic - Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record.

3) EA Play - Whichever comes first.

a) Within 24 hours after you first launch the game.

b) Within 14 days from the day you bought it, if you have not launched the game.

c) Within 14 days from the release date if you pre-ordered the game, if you haven't launched it yet.

4) Ubisoft - You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched.

5) Blizzard - The game is newly purchased within the last 3 days. You haven't started the game; if the game has been played at all it won't qualify for a refund.

6) GOG - starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That's it. (Open to abuse, they monitor for abuse as do all PC stores).

GOG - https://ibb.co/ZzXPMwv

[Start_Running]

Already a thing OP. Manual refund request tickets are a thing.
The thing is you will have to prove the game is indeed broken in a way that prevents progress or severely impacts the intended gameplay loop and progression.

Translation. The iossue should be replicable by anyone else playing the game. And there you might see why it's not easty to get one.

[Tito Shivan]

The problem of the time limit it's being a slippery slope. It's never going to be enough for some.

[retro_Ed]

Originally posted by Odra:

I've seen people give reasons for refunding that make me wary of supporting any more wiggle room to Valve's refund policy.

I remember people claiming wanting to refund games because they spent more time customizing their char rather than playing the game.

I have some games that are just sitting in my library, such as Sacrifice, that won't run no matter what I do.

The blame is completely on me, while I did research the matter and found out that it did run on modern systems it didn't work on my system.

My mistake was spending more than 2 hours troubleshooting it, so I ate the loss because I should have been more diligent in my time management.

Plus old games are always a risk, so buyer beware.

This game, Sacrifice is marked as PLATINUM on protondb.com and also Valve has marked it as a Playable status on Steam Deck.

It is not about game itself. It is your overall system that prevents it working properly.

And refunds over two hours / two weeks needs a manual ticket.
It is case by case situation.

[Start_Running]

Originally posted by retro_Ed:

Originally posted by Odra:

I've seen people give reasons for refunding that make me wary of supporting any more wiggle room to Valve's refund policy.

I remember people claiming wanting to refund games because they spent more time customizing their char rather than playing the game.

I have some games that are just sitting in my library, such as Sacrifice, that won't run no matter what I do.

The blame is completely on me, while I did research the matter and found out that it did run on modern systems it didn't work on my system.

My mistake was spending more than 2 hours troubleshooting it, so I ate the loss because I should have been more diligent in my time management.

Plus old games are always a risk, so buyer beware.

This game, Sacrifice is marked as PLATINUM on protondb.com and also Valve has marked it as a Playable status on Steam Deck.

It is not about game itself. It is your overall system that prevents it working properly.

And refunds over two hours / two weeks needs a manual ticket.
It is case by case situation.

Sacrifice. Oh That game works. I can say that much with confidence.

[retro_Ed]

Originally posted by Start_Running:

Sacrifice. Oh That game works. I can say that much with confidence.

I have no doubt about it.
My point was just that if game runs even on Linux it runs also on Windows. Old and new.
How long it takes to tweak is another story.

[Start_Running]

Originally posted by retro_Ed:

Originally posted by Start_Running:

Sacrifice. Oh That game works. I can say that much with confidence.

I have no doubt about it.
My point was just that if game runs even on Linux it runs also on Windows. Old and new.
How long it takes to tweak is another story.

Ah yes.
Well wteaking old games is a long standing tradition of OC games. Remember the days of jughgling you High, Upper, and conventional memory to get a game to run? Good times

[76561198407601200]

Originally posted by rob.littler:

Hi, I would like to make a suggestion that when someone purchases a game from you and can't get it working the way it's supposed, even after trying for over two hours that you make an exception to your two hour rule and issue a refund. Thanks

https://steamcommunity.com/app/356500/discussions/0/3824163317771306575/

As per the store page the game features:

Single-player

Shared/Split Screen PvP

Steam Cloud

Remote Play Together


The game isn't broke, you simply do not understand that it does not have online multiplayer.

[Vault Hunter 101]

If it's about Star Wars game that was linked earlier then I don't think they will allow refund because it doesn't have multiplayer tag (only singleplayer and co-op/splitscreen), however the game description mentions multiplayer
"Create custom single or multiplayer campaigns featuring virtually any Star Wars units and settings with the Scenario Editor."

edit:
heckin ninja'd