Increase time allowed for refunds
I've had a game for less than 24hrs but I played for about 5hrs. I hoped it was going to get better but nope. It's boring and I want a refund but I broke the 2hr mark. Some games you can't figure out in 2hrs. Rules are rules but this one needs to be looked at.
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กำลังแสดง 31-45 จาก 55 ความเห็น
โพสต์ดั้งเดิมโดย brian9824:
Demo's have nothing to do with refunds, they just aren't common anymore because they used to exist for marketing, and now there are so many methods to market your game that the cost of making a demo isn't worth it for most companies.

Like releasing them in EA? Then YOU get to Pay for the privilege. Of course demo's were for Marketing... You try it, you like it, you buy it. Kind of the definition of Marketing. Except they were Free.
โพสต์ดั้งเดิมโดย Lord Bludgeon:
โพสต์ดั้งเดิมโดย brian9824:
Demo's have nothing to do with refunds, they just aren't common anymore because they used to exist for marketing, and now there are so many methods to market your game that the cost of making a demo isn't worth it for most companies.

Like releasing them in EA? Then YOU get to Pay for the privilege. Of course demo's were for Marketing... You try it, you like it, you buy it. Kind of the definition of Marketing. Except they were Free.

Simple solution, opt out of EA and not buy them. My most played game on Steam is an EA title and I absolutely love it. EA is NOT a demo, and sadly people want to treat it like one and have only themselves to blame.

EA is sold as is, and it might never change. if you don't like that, then opt out of seeing them and stop buying them
โพสต์ดั้งเดิมโดย Lord Bludgeon:
โพสต์ดั้งเดิมโดย brian9824:
Demo's have nothing to do with refunds, they just aren't common anymore because they used to exist for marketing, and now there are so many methods to market your game that the cost of making a demo isn't worth it for most companies.

Like releasing them in EA? Then YOU get to Pay for the privilege. Of course demo's were for Marketing... You try it, you like it, you buy it. Kind of the definition of Marketing. Except they were Free.
No, more like having streamers play the game, more visibility through articles on websites, developers using broadcasting themselves, free weekends, etc.

There are more options nowadays to get your game known to the public. Demo discs with magazines in the past were a marketing tool to get the name of the game out in the open. that you could try the game was the bonus, actually.

Valve tries to get developers to create more demos via the Next fests. But as most demos get taken down after the events, it just shows that demos actually are marketing tools.
โพสต์ดั้งเดิมโดย Lord Bludgeon:
โพสต์ดั้งเดิมโดย brian9824:
Demo's have nothing to do with refunds, they just aren't common anymore because they used to exist for marketing, and now there are so many methods to market your game that the cost of making a demo isn't worth it for most companies.

Like releasing them in EA? Then YOU get to Pay for the privilege. Of course demo's were for Marketing... You try it, you like it, you buy it. Kind of the definition of Marketing. Except they were Free.
Early Access games aren't demos. Demos are playable portions of the game that are completely separate from the full game. For example Resident Evil 3 remake had a demo which differed slightly from the full game. It contained none of the code for the game beyond what was available. Same scenario with demos that were available on ps1 years back, those demos is "This is what you get" in terms of what is playable. E A games on the other hand are not demos as they are the game in an incomplete state in one form or another. Some E A games you can complete but later down the road they will update things like graphics or even add or remove some features, things which demos don't typically do.
โพสต์ดั้งเดิมโดย Lord Bludgeon:
โพสต์ดั้งเดิมโดย brian9824:
Demo's have nothing to do with refunds, they just aren't common anymore because they used to exist for marketing, and now there are so many methods to market your game that the cost of making a demo isn't worth it for most companies.

Like releasing them in EA? Then YOU get to Pay for the privilege. Of course demo's were for Marketing... You try it, you like it, you buy it. Kind of the definition of Marketing. Except they were Free.
Demos used to be on physical CDs for multiple games to try driving sales. That was before it was realistic to download things especially through places like Steam. Before you could even possibly know about most of them other than being in a PC or Gaming magazine, thus while 'free' you had to buy the magazine to get it.

Today, you can purchase EAG's as-is in their current state with no expectations of it updating, but hoping it does. Additionally, since someone can look up early game, mid game, late game, end game for videos, one can see exactly what to expect in such games if looking for enough information. EAG's aren't demos, they're the game in its current state.

There's also NEXTFEST which features tons of demos for upcoming games which has been a thing recently. Since Devs can choose to make a demo and involve it in the event, it can help drive interest in their game if they want to make a demo.

2 Hours is plenty of time if people research more about the state of the game as-is, in its early to late forms. Simply put, the 2hrs is mostly to see if it runs on your system as-is, being able to refund it if it runs poorly or even if you don't like it within the 2hrs.
โพสต์ดั้งเดิมโดย Lord Bludgeon:
โพสต์ดั้งเดิมโดย brian9824:
Demo's have nothing to do with refunds, they just aren't common anymore because they used to exist for marketing, and now there are so many methods to market your game that the cost of making a demo isn't worth it for most companies.

Like releasing them in EA? Then YOU get to Pay for the privilege. Of course demo's were for Marketing... You try it, you like it, you buy it. Kind of the definition of Marketing. Except they were Free.

Not really. In fact there was a bit of an inverse corelation. Lets take the classic Doom. What percentage of tyhe shareware install base do you think actually purchased it? If you say 50% you're way over. And Doom was insnanely popular and loved. The problem is. there was so much content in the shareware/demo that people just kept playing and replaying that. And that was sorta the pattern for all shareware . that's partly why the concept fell out of favour with developers

Demos were marketing in the old days. Cheap marketing. It was the best way to show people what your game looked like in action. These were the days when 56k modems were how most people got on the internets. and video streaming wasn't even a thing. Not to mention the compression codecs of the time were absurdly bad compared to now and lossy as all hell.


Once technology and connection speeds improved, and games themselves became so complex that itr became harder and harder to just parcel off a portion as a demo...demos became less of a thing. THey took time and resources away from the actual game development.

Gameplay trailers. didn't.
โพสต์ดั้งเดิมโดย Crazy Tiger:
โพสต์ดั้งเดิมโดย ÁROCK!!!:
Where it all started

https://www.accc.gov.au/media-release/full-steam-ahead-accc-institutes-proceedings-against-valve-for-making-alleged-misleading-consumer-guarantee-representations


https://www.rockpapershotgun.com/australia-fines-valve-over-steam-refunds
People keep bringing that up, but that case wasn't about there not being a refund policy, but about not pointing out correctly that there was one. All the examples brought forth of denied refunds were deemed correct by the court.

Steam always had a refund policy, though before 2015 refunds only were given for cases where it was required by law (ergo actual broken games and such). Not liking a game doesn't fall under that.

It became todays known policy (as in 2 weeks/2 hours) after EA introduced theirs.
Before that, getting a refund from STEAM, even in the case of a broken game, was like pulling teeth...I know, because I tried several times.

I took a 6 year break from gaming because I was sick of getting stuck with crap that should have been a no-brainer when it came to a refund.


I seriously doubt more than a fraction of "examples" were brought before the court.


The links I posted are meant solely as a thread to pull on, or a starting point, not as the absolute reason for the refund policy as it is today.
แก้ไขล่าสุดโดย AROCK!!!; 21 มี.ค. 2023 @ 9: 26am
โพสต์ดั้งเดิมโดย Lord Bludgeon:
For the record... I DID my research. Trailers, YouTube videos, reviews... and I really thought this was going to be pretty good.
You said it has mixed reviews. That doesn't raise any red flags for you?

โพสต์ดั้งเดิมโดย Lord Bludgeon:
That's because trolling fan-boys (you know who you are) apparently don't mind paying $20 for a broken EA game over $50 for one that works
Video games are a subjective medium. Not everyone is going to share your personal gripes, nor should they. The fact that people will enjoy something you don't is not a prolem, and it's not for you to insult people for not sharing your tastes.

โพสต์ดั้งเดิมโดย Lord Bludgeon:
No, you don't always know how it will be in 2 hours.
You're not entitled to. Again: You have no legal right to refund a game you don't like. The fact that Valve lets you refund a game for ANY reason is a bonus. It's simply easier for them to let people refund games for reasons they are not entitled to a refund for than to pay staff to evaluate each and every individual refund request. I can not stress enough that the "for any reason" policy is NOT an acknowledgement that people should be given enough time to decide if they like a game before asking for a refund. It's simply cheaper and more efficient to automate the process and remove the need for evaluation based on merit.

โพสต์ดั้งเดิมโดย Lord Bludgeon:
But I guess they have to draw the line somewhere.
They went with 2 hours because that's more than enough time to see if a game runs on one's hardware. A game not being able to run is the only scenario in which people are legally entitled to a refund. How long it would take to decide if someone likes a game or not was likely not a factor in the decision.
โพสต์ดั้งเดิมโดย ÁROCK!!!:
The links I posted are meant solely as a thread to pull on, or a starting point, not as the absolute reason for the refund policy as it is today.
But they have nothing to do with refunding games one doesn't like, which is what the thread is about.
โพสต์ดั้งเดิมโดย ÁROCK!!!:
Before that, getting a refund from STEAM, even in the case of a broken game, was like pulling teeth...I know, because I tried several times.
Yeah when you actually have to show evidence that the problem is the software and not say..your system...things get a lot harder. Because you know if it is the software then everyone should reasonably be having the same issue.

โพสต์ดั้งเดิมโดย ÁROCK!!!:
I took a 6 year break from gaming because I was sick of getting stuck with crap that should have been a no-brainer when it came to a refund.
Not so much of a no-vbrainer that you wouldn't buiy hmm?
Tghink the problem was more your poor research and prepurchase evaluation rather than the game or the system. I myself have had seldom cause for refunding, mostly because I reasearch throuighly, and well.. when I do have issues they issues themselves tend to show themselves quite quickly. Like say the lack of keybinding options, certain settings, graphical glitches etc.

โพสต์ดั้งเดิมโดย ÁROCK!!!:
I seriously doubt more than a fraction of "examples" were brought before the court.
You;'re right, burt they did bring the STRONGEST cases to the court and the court after seeing what the best cases were saw no reason tio look at the others.

Simply put. The refuind policy is meant to bea safety net for dilligent, responsible users and evenm the exception opolicy works when one can actually show a demonstrable issue. Though in such a scenario the Steam will opt to give the dev/pub a chance to address the issue in a timely manner.
i seen this topic come up quite a few times. 2 hours and 2 weeks is there for a reason and they not changing it. the amount of games where the story/campaign is 3 hours, 4 hours, 5 hours even 6 hours long. Just imagine how many people will buy the game, play the game and refund it. it wont make sense for valve to make the hours longer then 2 hours and 2 week is also perfect as it gives you time to download it (not everyone has a good internet connection) and try the game. to my understanding if you abuse the refund system Valve will stop refunding games to you the user



โพสต์ดั้งเดิมโดย the_jones81:
I've had a game for less than 24hrs but I played for about 5hrs. I hoped it was going to get better but nope. It's boring and I want a refund but I broke the 2hr mark. Some games you can't figure out in 2hrs. Rules are rules but this one needs to be looked at.

Dont get me wrong, but usually within the first hour or so you usually will get a sense of the game. There is also various ways for you to make a decision on a game even before buying it, the review system, youtube videos and various other means for you to make a decision on a game or to get a "feel" for it.
The first 30 minutes of most games is basically where you have the core loops established.
The problem is. People on the fence keep trying to justify their purchase rather than evaluating it I suspect.

The difference is. One is trying to convince themselves they made a good/smart purcghase decision. The other is asking themselves if they made a good/smart purchase decision.

The latter will be quick to determine yes or no on the matter and get their money back. The former, will tel,l themselves things like., "It'll get better later". "It'll get better after the tutorial. "It'll get better after the startting area", "it will get better after the mid point"

Ironically. the joke is that games are at their most interesting in the early stages and tend to be at their most boring in the later stages.. this is why you have the common observatuion of people starting games but not finishing them. Well One of the reasons.
โพสต์ดั้งเดิมโดย ÁROCK!!!:
โพสต์ดั้งเดิมโดย Crazy Tiger:
People keep bringing that up, but that case wasn't about there not being a refund policy, but about not pointing out correctly that there was one. All the examples brought forth of denied refunds were deemed correct by the court.

Steam always had a refund policy, though before 2015 refunds only were given for cases where it was required by law (ergo actual broken games and such). Not liking a game doesn't fall under that.

It became todays known policy (as in 2 weeks/2 hours) after EA introduced theirs.
Before that, getting a refund from STEAM, even in the case of a broken game, was like pulling teeth...I know, because I tried several times.

I took a 6 year break from gaming because I was sick of getting stuck with crap that should have been a no-brainer when it came to a refund.


I seriously doubt more than a fraction of "examples" were brought before the court.


The links I posted are meant solely as a thread to pull on, or a starting point, not as the absolute reason for the refund policy as it is today.

i am going to tell you something

this is nothing new

i have been here since the first consoles came out

guess what?

when we got a ♥♥♥♥ game, we were stuck with it

there was no returns on an open game, period

you had to wait for either a friend to get it or an article to be written about it or just take your chances and maybe add to the growing number of cartridges that would never be touched again

so, i, too, took a long break from gaming because of all the crap

that was in the nineties

sometimes, that break is what you need

as fr as i am concerned, todays return policies are awesome
โพสต์ดั้งเดิมโดย KalCuey:
โพสต์ดั้งเดิมโดย ÁROCK!!!:
Before that, getting a refund from STEAM, even in the case of a broken game, was like pulling teeth...I know, because I tried several times.

I took a 6 year break from gaming because I was sick of getting stuck with crap that should have been a no-brainer when it came to a refund.


I seriously doubt more than a fraction of "examples" were brought before the court.


The links I posted are meant solely as a thread to pull on, or a starting point, not as the absolute reason for the refund policy as it is today.

i am going to tell you something

this is nothing new

i have been here since the first consoles came out

guess what?

when we got a ♥♥♥♥ game, we were stuck with it

there was no returns on an open game, period

you had to wait for either a friend to get it or an article to be written about it or just take your chances and maybe add to the growing number of cartridges that would never be touched again

so, i, too, took a long break from gaming because of all the crap

that was in the nineties

sometimes, that break is what you need

as fr as i am concerned, todays return policies are awesome
yeah, I also started on consoles...Atari 2600 in the 70s.

While I too like the current refund policies (it's why I started on PC again), the fact is, sometimes you could get a refund, or at least an exchange, and before STEAM you could at the very least sell the (PC) game and recover a bit of your money.

I've actually gone back to consoles as they are now pretty close to the same level as PCs, and in some aspects they are better, and I don't recall ever having a console game not work.

Also keep in mind that STEAM has always been known to let pretty much any crap developer/publisher sell anything and everything on their platform, so a decent refund policy is the least STEAM could do.
แก้ไขล่าสุดโดย AROCK!!!; 21 มี.ค. 2023 @ 1: 12pm
โพสต์ดั้งเดิมโดย ÁROCK!!!:
yeah, I also started on consoles...Atari 2600 in the 70s.

While I too like the current refund policies (it's why I started on PC again), the fact is, sometimes you could get a refund, or at least an exchange, and before STEAM you could at the very least sell the (PC) game and recover a bit of your money.
And dev/pubs did not like that. It cut uinto their revenue. Which is why they started coming up with things like Limited activations and the such in their DRM schemes.

โพสต์ดั้งเดิมโดย ÁROCK!!!:
Also keep in mind that STEAM has always been known to let pretty much any crap developer/publisher sell anything and everything on their platform.
Because the definition of 'crap' is not universal.
You don't enjoy it. Someone else might and where games are actually demonstrated to be unfit for the store..they are removed.
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