Reviews and Refunds

[Shinoskay]

So, there are games I've played out of library and had major issues with... and would love to post reviews for so that people can consider my experience (along side other players experiences) when considering a game.

However, I dont want to give the game more money (either because I already paid for it elsewhere and have a different library with it... and its not worth two purchases... or because I didnt like it and definitely dont want to give it more money).

I looked into the idea of being able to pay for a game, review it, then getting a refund and saw that steam has basically said they dont care why you are refunding a game so long as the request meets their standard criteria.

however, I also saw some places explain how when people get refunds their reviews disappear (and this has helped me understand why, when complaining about some devs, they tried offering refunds... they wanted to get my reviews off their metrics, like they'd done to others elsewhere).

There was a great conversation about this here:
https://www.reddit.com/r/pcgaming/comments/4xtm4u/is_it_okay_for_steam_to_remove_reviews_if_people/

I like the idea of the reviews remaining but being tagged.

so here I am suggesting it.

[cSg|mc-Hotsauce]

Nguyên văn bởi Shinoskay:

Reviews and Refunds

So, there are games I've played out of library and had major issues with... and would love to post reviews for so that people can consider my experience (along side other players experiences) when considering a game.

However, I dont want to give the game more money (either because I already paid for it elsewhere and have a different library with it... and its not worth two purchases... or because I didnt like it and definitely dont want to give it more money).

I looked into the idea of being able to pay for a game, review it, then getting a refund and saw that steam has basically said they dont care why you are refunding a game so long as the request meets their standard criteria.

however, I also saw some places explain how when people get refunds their reviews disappear (and this has helped me understand why, when complaining about some devs, they tried offering refunds... they wanted to get my reviews off their metrics, like they'd done to others elsewhere).

There was a great conversation about this here:
https://www.reddit.com/r/pcgaming/comments/4xtm4u/is_it_okay_for_steam_to_remove_reviews_if_people/

I like the idea of the reviews remaining but being tagged.

so here I am suggesting it.

Reviews already stay when refunded and they are marked as such.

[Tanoomba]

Nguyên văn bởi Shinoskay:

I like the idea of the reviews remaining but being tagged.

so here I am suggesting it.

I'm pretty sure that's how it already works. I've seen plenty of reviews that indicate "Product Refunded".

[cSg|mc-Hotsauce]

Nguyên văn bởi Tanoomba:

Nguyên văn bởi Shinoskay:

I like the idea of the reviews remaining but being tagged.

so here I am suggesting it.

I'm pretty sure that's how it already works. I've seen plenty of reviews that indicate "Product Refunded".

Yup!

[Shinoskay]

Nguyên văn bởi Tanoomba:

Nguyên văn bởi Shinoskay:

I like the idea of the reviews remaining but being tagged.

so here I am suggesting it.

I'm pretty sure that's how it already works. I've seen plenty of reviews that indicate "Product Refunded".

Then why are there whole conversations about it?

I've only thought about it once or twice over the years but never tried, so its possible I may indeed be mistaken.

[cSg|mc-Hotsauce]

Nguyên văn bởi Shinoskay:

Nguyên văn bởi Tanoomba:

I'm pretty sure that's how it already works. I've seen plenty of reviews that indicate "Product Refunded".

Then why are there whole conversations about it?

I've only thought about it once or twice over the years but never tried, so its possible I may indeed be mistaken.

Your info is 4 years outdated...

https://www.reddit.com/r/Steam/comments/fkuc3z/steam_now_shows_if_the_product_was_refunded_in/

https://www.pcgamesn.com/steam-review-refunded

Example... https://steamcommunity.com/app/782330/negativereviews/?browsefilter=toprated

Scroll down a bit so I don't link a specific review. I dont need to he reported for name and shame again.

[Shinoskay]

ah, thank you.

[cSg|mc-Hotsauce]

Yup!

You just have to review the game before you refund it otherwise, you don't get to review it at all.

[feytharn]

You might want to consider the possibilty that Valve views this as 'abusing the refund system', especially if you do this for a lot of games. Every refund costs Valve money (even i the digital world transaction fees are a thing) and buying things with no intention to keep them is usually considered a big no.

[Shinoskay]

Nguyên văn bởi feytharn:

You might want to consider the possibilty that Valve views this as 'abusing the refund system', especially if you do this for a lot of games. Every refund costs Valve money (even i the digital world transaction fees are a thing) and buying things with no intention to keep them is usually considered a big no.

do you know for a fact that refunds cost them money?

[Wolf Knight]

Nguyên văn bởi Shinoskay:

Nguyên văn bởi feytharn:

You might want to consider the possibilty that Valve views this as 'abusing the refund system', especially if you do this for a lot of games. Every refund costs Valve money (even i the digital world transaction fees are a thing) and buying things with no intention to keep them is usually considered a big no.

do you know for a fact that refunds cost them money?

when you buy something from steam with an outside payment (credit/debit/paypal/ect) those services take a cut of the money. when you do a refund, they get another cut. so if you buy a $100 game, refund it, you get your 100 back, but steam is in the negative because of the 2 transactions (purchase and refund).

this is one of the reasons you would see business showing 2 different prices for goods/services (1 price for cash which would be less, 1 price for credit which would be higher then cash)

every electronic transaction you make has a fee that you never see.

[Tito Shivan]

Nguyên văn bởi cSg|mc-Hotsauce:

Yup! :cozybethesda:

You just have to review the game before you refund it otherwise, you don't get to review it at all.

:qr:

Yep. That's what I did when I purchased (and later refunded) BL3 and my review is still there:
https://steamcommunity.com/id/titoshivan/recommended/397540/

[The End]

Nguyên văn bởi Shinoskay:

However, I dont want to give the game more money (either because I already paid for it elsewhere and have a different library with it... and its not worth two purchases... or because I didnt like it and definitely dont want to give it more money).

I looked into the idea of being able to pay for a game, review it, then getting a refund and saw that steam has basically said they dont care why you are refunding a game so long as the request meets their standard criteria.

Buying the game on Steam only to leave a review and then refund it will look like abuse if it's something you do multiple times.
The fact you have the game on another platform is of no importance.

[Shinoskay]

Nguyên văn bởi feytharn:

You might want to consider the possibilty that Valve views this as 'abusing the refund system', especially if you do this for a lot of games. Every refund costs Valve money (even i the digital world transaction fees are a thing) and buying things with no intention to keep them is usually considered a big no.

Nguyên văn bởi The End:

Nguyên văn bởi Shinoskay:

However, I dont want to give the game more money (either because I already paid for it elsewhere and have a different library with it... and its not worth two purchases... or because I didnt like it and definitely dont want to give it more money).

I looked into the idea of being able to pay for a game, review it, then getting a refund and saw that steam has basically said they dont care why you are refunding a game so long as the request meets their standard criteria.

Buying the game on Steam only to leave a review and then refund it will look like abuse if it's something you do multiple times.
The fact you have the game on another platform is of no importance.

stop mentioning abuse concerns, guys. its been mentioned. mentioning it more is just redundant and not helpful beyond this point.

Nguyên văn bởi Wolf Knight:

Nguyên văn bởi Shinoskay:

do you know for a fact that refunds cost them money?

when you buy something from steam with an outside payment (credit/debit/paypal/ect) those services take a cut of the money. when you do a refund, they get another cut. so if you buy a $100 game, refund it, you get your 100 back, but steam is in the negative because of the 2 transactions (purchase and refund).

this is one of the reasons you would see business showing 2 different prices for goods/services (1 price for cash which would be less, 1 price for credit which would be higher then cash)

every electronic transaction you make has a fee that you never see.

Nguyên văn bởi nullable:

Nguyên văn bởi Shinoskay:

do you know for a fact that refunds cost them money?

Financial transactions cost the vendor money. It also takes time and resources to run systems, even refund systems. But it depends on how nuanced your question is. If you're only counting fees/penalties from the payment provider and ignore all other costs that's one thing. If you understand not much is going to be accomplished without some costs, then what's the question?

End of the day the refund policy has clearly defined provisions about abuse and whether it costs Valve money or how much money, how much you want to haggle about costs, or whether you agree, is kinda moot.

I hear your guys logic, but it sounds like you guys are purely speculating about the cost. What if steam has a deal with the credit system that they get refunded as well?
not saying they do, just if you dont know then you cant be sure about that.

but then, even if they do cost, what if they are getting tax breaks from it?

really, I hear you guys, just throwing out possibilities since you guys are throwing out your understanding of the system.

[Yzal]

Nguyên văn bởi Shinoskay:

Nguyên văn bởi feytharn:

You might want to consider the possibilty that Valve views this as 'abusing the refund system', especially if you do this for a lot of games. Every refund costs Valve money (even i the digital world transaction fees are a thing) and buying things with no intention to keep them is usually considered a big no.

do you know for a fact that refunds cost them money?

it cost them at least the money they have to give you back. So yes, it cost them money.

[Shinoskay]

Nguyên văn bởi nullable:

Nguyên văn bởi Shinoskay:

I hear your guys logic, but it sounds like you guys are purely speculating about the cost. What if steam has a deal with the credit system that they get refunded as well?

What if it doesn't matter because their refund policy already covers abuse. And haggling about costs doesn't matter since the policy isn't, "refunding too many games maybe be considered abuse unless you can argue that it doesn't cost anything".

Cool, I know you just saw me say enough of that because its already been mentioned.
Any more and imma block you, you arent being cute nor clever.

Nguyên văn bởi Shinoskay:

not saying they do, just if you dont know then you cant be sure about that.

We don't know what Valve's operating costs are across the board, or what their payroll is, or any specific details about any specific costs. "You can't be sure", doesn't make, "Maybe it's $0" reasonable on any level.
[/quote]
Glad weve established you dont know anything, thank you.

Nguyên văn bởi Shinoskay:

but then, even if they do cost, what if they are getting tax breaks from it?

What if tax breaks don't magically erase the cost of doing business? What if just throwing random spaghetti at the wall doesn't win arguments?

Valve isn't going to get tax breaks from allowing refunds to be abused or users to run amok.
[/quote]

What if tax breaks include tax credits where they are given money to pay taxes. companies get a lot of crazy ♥♥♥♥, weve already established you dont know anything though so.... moving to the next thing

Nguyên văn bởi Shinoskay:

really, I hear you guys, just throwing out possibilities since you guys are throwing out your understanding of the system.

Anything is possible. Not everything is plausible.

Valve doesn't want people abusing the refund system. One of the many reasons for that is probably the costs it incurs, or can incur, and that's not unreasonable. [/quote]
[/quote]
You take my consideration, my compassionate acknowledgement, and you disrespect me for it. be grateful I am sympathetic... but understand that my sympathy only goes so far.