Why can't I just get a refund for a game I don't have access to anymore and I played just 3 hours?

[FRANK201428]

Really, what the hell? Steam give it 4 hours, so that people can try the game out and then when they don't see they like it just let them get a refund, plus let people get a refund if the player has no access to them anymore. Because it's really annoying.

[Mad Scientist]

โพสต์ดั้งเดิมโดย FRANK201428:

โพสต์ดั้งเดิมโดย nullable:

So buy games from EA and GoG exclusively then.

I can't, I need my steam money back, I purchased GTA V on my other steam account played it 3 hours, it lagged like hell, but I couldn't get a refund.

2 Hours within 2 Weeks.

Anything else is going to the purchases and selecting "I have a question about this purchase", filling out the information, and submitting. Whatever they choose at that point is the final say in the matter as it will have been reviewed by a human.

However, you would still have the game itself before a refund attempt, the only way to "lose access to" is either to be game banned which automatically denies all refund attempts, or your game key was revoked for being an illegitimately obtained/sold key. If it's still in your library even if hidden, you can still do a manual ticket via the "I have a question about this purchase" option.

[MoonC A T]

โพสต์ดั้งเดิมโดย FRANK201428:

โพสต์ดั้งเดิมโดย brian9824:

Then make a manual ticket, and cross your fingers, they can make exceptions but there is no guarantee

What do you mean ticket? I tried to do everything but nothing did work, I told them my problem 4 times, firstly wanting to refund Max Payne 3, GTA V, and GTA IV on this account, then only GTA IV as it was the only game with under 4 hour play from these 3.

Go to your purchase history https://store.steampowered.com/account/history/

Click on the game

Then select I have a question about this purchase. You can then type what you need.

This is what they are referring to when they say "manual ticket". Instead of the automated system someone will look at it.

[Nx Machina]

โพสต์ดั้งเดิมโดย FRANK201428:

The 24 hour after launching the game looks alright, I think EA really cares about people not like steam or epic games. Plus GOG looks really good. Still I think 4 hours is enough.

It does not mean you can play it 24 hours, nor does it give the number of hours you can play. Secondly you overlooked the other two clauses EA has.

GOG does not automatically give refunds as i did a test refund for Cyberpunk 2077 within the 30 day period and was refused, hence why i posted the link.

[FRANK201428]

โพสต์ดั้งเดิมโดย nullable:

โพสต์ดั้งเดิมโดย FRANK201428:

Yes I know that, I just hate cheaters, achievements cheating isn't really cheating if you cannot get them.

Whatever makes you feel better. It is cheating, but I don't think there's anything to defend if you're cheating in single player games. It's your game, do what you want.

โพสต์ดั้งเดิมโดย FRANK201428:

I can't, I need my steam money back, I purchased GTA V on my other steam account played it 3 hours, it lagged like hell, but I couldn't get a refund.

Well you can't access the game because you screwed around with fake emails? Or the game lags? If you had such performance issues why did you play it beyond the two hour limit?

As long as it was within the last two weeks, getting a refund exception at 3 hours isn't impossible. But it's also not a license to ignore the 2 hours limit if you were to get an exception.

I ain't cheating single player games, I am cheating achievements that I can't do like friend achievements, or multiplier achievements, or even the achievements that would take me 40-50000 days to complete like that in Garry's mod

"waste your 1 year playing GMOD" - I ain't gonna do that.

Plus I mean the games on this account like GTA V, Max Payne 3 and GTA IV, and GTA V on the other account.

[Crazy Tiger]

โพสต์ดั้งเดิมโดย FRANK201428:

โพสต์ดั้งเดิมโดย brian9824:

Then make a manual ticket, and cross your fingers, they can make exceptions but there is no guarantee

What do you mean ticket? I tried to do everything but nothing did work, I told them my problem 4 times, firstly wanting to refund Max Payne 3, GTA V, and GTA IV on this account, then only GTA IV as it was the only game with under 4 hour play from these 3.

A manual ticket. Find the purchase in the support pages, choose the "I have a question about this purchase" option and explain politely.

Hope they're willing to show courtesy, but don't be surprised about a "no". whatever answer you get, take it as a final answer.

[FRANK201428]

โพสต์ดั้งเดิมโดย MoonC A T:

โพสต์ดั้งเดิมโดย FRANK201428:

What do you mean ticket? I tried to do everything but nothing did work, I told them my problem 4 times, firstly wanting to refund Max Payne 3, GTA V, and GTA IV on this account, then only GTA IV as it was the only game with under 4 hour play from these 3.

Go to your purchase history https://store.steampowered.com/account/history/

Click on the game

Then select I have a question about this purchase. You can then type what you need.

This is what they are referring to when they say "manual ticket". Instead of the automated system someone will look at it.

Thanks man, you did really helped find it, I am not sure if they will help me though.

[MoonC A T]

โพสต์ดั้งเดิมโดย FRANK201428:

โพสต์ดั้งเดิมโดย MoonC A T:

Go to your purchase history https://store.steampowered.com/account/history/

Click on the game

Then select I have a question about this purchase. You can then type what you need.

This is what they are referring to when they say "manual ticket". Instead of the automated system someone will look at it.

Thanks man, you did really helped find it, I am not sure if they will help me though.

As other have said, that is your last option. If that fails, there is no other appeal to a higher level.

[FRANK201428]

It still doesn't mean I am not mad at steam for giving only 2 hours to get a refund.

As I said, 4 hours would be just perfect.

[FRANK201428]

โพสต์ดั้งเดิมโดย MoonC A T:

โพสต์ดั้งเดิมโดย FRANK201428:

Thanks man, you did really helped find it, I am not sure if they will help me though.

As other have said, that is your last option. If that fails, there is no other appeal to a higher level.

Yeah I know.

[Mad Scientist]

โพสต์ดั้งเดิมโดย FRANK201428:

It still doesn't mean I am not mad at steam for giving only 2 hours to get a refund.

As I said, 4 hours would be just perfect.

You've been told how to get a human to review it. If you're still within or close to 2 weeks, there is a decent chance at a refund at 3 Hours.

People always seem to inevitably suggest "more". Some 8 hours, some 24 hours, some an entire week. It's a business and people need to be paid for their sales. The 2 Hour window is to moreover ensure your system can handle it, which is why if you're having severe issues within 2 hours, you should refund immediately if troubleshooting within 2 hours isn't working.

[FRANK201428]

โพสต์ดั้งเดิมโดย Mad Scientist:

โพสต์ดั้งเดิมโดย FRANK201428:

It

People always seem to inevitably suggest "more". Some 8 hours, some 24 hours, some an entire week.

Yes, though 3-4 hours would be actually good idea because it isn't that much as 5, 6 or 7 hours.

Plus I got the game I think, a week or less ago.

[nullable]

โพสต์ดั้งเดิมโดย FRANK201428:

It still doesn't mean I am not mad at steam for giving only 2 hours to get a refund.

As I said, 4 hours would be just perfect.

Some other amount of time is always perfect for someone when it would solve their immediate issue: playing a laggy game for three hours.

Don't hold your breath on it changing any time soon, seems to be working well enough for Valve and developers for the last 8 years. And arguably works well enough for most customers if they follow the clearly defined policies.

[Tito Shivan]

โพสต์ดั้งเดิมโดย FRANK201428:

The 24 hour after launching the game looks alright, I think EA really cares about people not like steam or epic games.

Note EA mostly sells their own games, so they can be more lenient in their policies. Afterall any money spent on Origin is going to EA pockets.

โพสต์ดั้งเดิมโดย FRANK201428:

Plus GOG looks really good.

I don't know anymore but GOG's case used to sound better than what it was, because even when the policy stated 30 days it was basically for defective games and required you to go through a back and forth with GOG Support in order to get it.

[Mad Scientist]

โพสต์ดั้งเดิมโดย FRANK201428:

Yes, though 3-4 hours would be actually good idea because it isn't that much as 5, 6 or 7 hours.

Plus I got the game I think, a week or less ago.

Someone will always want more, and as said you have an entire 2 hours to refund something especially if you know you're having issues right away. Plenty of time to start a refund, and as said you can still start a manual ticket. Whether you attempt that or not, is your decision. Though we can't expect the window for a refund to keep getting "more", because people will always ask for more. As a business, you have to put your foot down and tell people there are limitations with few exceptions.

[GregoryS49]

โพสต์ดั้งเดิมโดย MoonC A T:

โพสต์ดั้งเดิมโดย FRANK201428:

What do you mean ticket? I tried to do everything but nothing did work, I told them my problem 4 times, firstly wanting to refund Max Payne 3, GTA V, and GTA IV on this account, then only GTA IV as it was the only game with under 4 hour play from these 3.

Go to your purchase history https://store.steampowered.com/account/history/

Click on the game

Then select I have a question about this purchase. You can then type what you need.

This is what they are referring to when they say "manual ticket". Instead of the automated system someone will look at it.

Finally I got my 84 bucks back.