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I actually just amended the original post with exactly that concern.
Seems we're a bit aligned on that. :)
And those paid mods are able to see what the bans were for
True, can't say i've ever gotten banned to the point that its ever been an issue, so someone with more experience on the subject can chime in
I don’t even want to imagine how ♥♥♥♥♥ of a situation it would have been if I was dealing with the current team when it happened.
Steam has become much more reasonable but still there are tons of packs of people who have destroyed it for years, actual users and back seat mods and pretentious owners that are just users, that bascially used it as a range to shoot people, and damage them and their virtual life and interest in interacting and creating a better space, like for them this could not be possible, and had to be prevented.
If you see what happened in this topic you have actually the proof there are people who operate under "fake news" method: they take your message start to manipulate, punch you and try to leverage on that, and fill moderation of reports that are just pretexts to damage your account and prevent you in the future from speaking because they know how it works.
Steam BAN has basically a PEDEGREE, like we were animals: if you do bad stuff the system will be public on that to moderators: moderators will be able to see always who you are and what you did and will judge you just on what noise and total fuss is around on your account.
The more Steam members shoot you via report the more chance there is possibility your account will get warnings and bans as a consquence and will get more of it if you dare to move. Like this there is a REAL terror created on a person that will want to share something with her\his own account after these kind of barrage method leveraging over the total obsolete and primitive system of reporting and automatic low effort moderation system.
Moderation was not once many of you weren't even online made of people banning, but people calling people out to behave and try to fluidify the conversation, moderation is all about that, any rational person can understand the idea of moderation with a HAMMER or this image it has earned of beasty like reaper is TOTAL counter productive trash.
Moderation needs to have rules in support, the Human capital (the forces, enough people) and the ability to actually transform bad in good, and actually heal and amend the community and enhance the chance a better context creates for and with the users, not cut out users, constantly pruning, this is not moderation, that is range shooting.
This OP or else is not about moderation, it is about suggestions I posted 3 to show the system edges can be smoothed. I have experienced in past years several events that got me entangled in how hard is to be in the community when there is a pack of wolves that hunt you, and they are left there shooting at people, instead for the moderation to cut them out forever. Instead they are still online and they reporduce, change account I don't know what they do (or pretend not to know) but they keep destroying this amazing creation that Steam is.
The forums have such potential that they could really create huge value, and isntead if you all see this topic you can see how they are used just to bomb people, isolate them, harass the good, incentivate hate and revenge operations...
The entire thing here was done as usual: create narratives about the OP, insult, accuse, be insolent and invent context or meaning that is not in the OP and actually trick the user base to think the OP wants to say something that wasn't said nor even barely intended in any phrase, just change the meaning of a post and then just push it down that hill...
I mean this is the CONSTANT method and moderation doesn't care at all; AT ALL of what these criminals do.
This will also get to prosecutors and we will all pay.
Instead I suggest since years:
invest a bit more, make sure that companies shop page owner has a responsible for intermediating with Steam and Publisher Community manager.
Steam change a bit rules and have a misssion, a value, a bunch of objectives that are sustainable and human, escape from copy paste messages, mechanical control and so on. Start little by little to take care of the cases possible with a one o one interaction and also forget about the "Good willing guide" but really instead spread a culture of solving problems.
When ♥♥♥♥ its the fan instead just make sure to follow the entire topic and see who started everything and hit there. Do not hit blindly .. this is the problem.
If people make unreliable reports just stop following their reports.
The problem is that like in any reality the bad is infiltrated also in Steam, this is true everywhere, so this won't fix until someone really big in Steam notices what is happening since a decade, and If they know it and pretend not to, then it will be someone in the Public Institution like Authority that will explain they need to improve stuff and in that case it will be harsh, instead they could just reduce the cost for themselves and eveyryone by introducing simple changes and pushing a culture of sustainability and a true context of forums where it's possible to speak to each other.
Instead as soon as a bad apple enters the forums the mess starts, the pack comes, the topic close, the warning flies, the hatred (TOTALLY UNNECESSARY) between users spreads.
I really don't understand why some come in forums and write arrogant and aggressive or accustatory stuff.
If you check the first or second or third message after the first post, if you are a neutral person you can totally see what I mean: people not even read the OP, and just post aggressive and rude stuff that is totally there to derail topic and make you feel like you should not dare to write something, or you should shut up or that you are a bad person...
I really can't understand why steam allows that toxicity just normally there to keep flowing. They wait for "reports" ahaha this entire logic is totally wrong. They need to search for the rude actions the clear flames, the systematical users that enter topics and derail them from the first message the post in it... and instead... all is left to the most violent.
That is why Steam community risks a lot...Valve risks huge fines. I don't want that... for a bunch of hot heads that know no actual dignity to happen. The users that prevent forum to work as a forum, and players to speak as humans to each other building stuff together, need to be seen, why Steam keeps watching on the other side?
I will never understand this.
Thanks for bringing with your posts more info to the topic however the topic was not about Law (and indeed you enriched it), it is not my aim to bring it to such serious and heavy topics, that sound threatening. I just suggested 3-4 aspects that really are sad and I think could be points around which Steam could work to improve situation for Steam and especially raise the level of the entire community.
It is well known to any player I know that on steam forums are something to avoid at all costs.
Because it is justa waste of time dealing with the kind of experience you just can see in the topic.
The cliché "Report and move on", or tons of other primitive cliché are totally aged badly but so badly I can't even name it. The methods the harassers use are ALWAYS the same, always and they totally know how steam works and possibly know also people in it.
Now steam has also handed them 2 Steam Awards icons to spam them around: it's the clown and the other item from Steam awards besides the "Funny" bomb spam reaction...
And Steam hasn't removed them yet. How smart.
- No rubber wall, nor automated messages and copy paste same sentences (example: we have checked the issue but it seems the ban has been handled correctly). Actually allow interaction with the user and appeal means also discussion: why is that, what has happened?
Can I be put in touch with whom there was a problem if both side agree? Can steam be human and less savage violence? Can people try to understand each other instead to part ways forever for no reason.
We see people fighting people without both knowing even who they are... it's just incredible.
Itì's like the whole thing was piloted to acually prevent people to have a dynamic and lively universe of forums...
-Invest in moderation structure, have a turnover (same moderator cannot be always in the same area, after a few months they need to leave and for a long time for another area if not forever from moderating...) and integrate such investment in HR capital with better rules over which I tried to give some inspiration or ideas based on what I experienced deeply in past years.
-Capillarity of ban effects: reduce the effect of a ban to the public area (or where it is needed) but discriminate more: reduce unneded areas of ban (it's silly that one cannot comment a picture posted by her friend on a game nor thumb up a review on a game that you where banned from... ), but the public circle of the user should be open so that one can still interact with the friends posting stuff from that game that has handed the punishment on you. (for example and especially in the ACTIVITY area)
So investing in redefining of the way a ban is handled, not only explaining and trying to tell how to avoid issues personally speaking to the users, but also limiting the amount of isolation that the user has aiming just at the global public area but leaving the user speak to his friend and interact with the game content on her\his own profile too without Game limiting related punishment that are extremely extensive and unsensible t the moment, Steam can handle a just punishment that is not torture to the user and make sure that this one will not raise anger issues
-Lenght of permaban and making them historical ban or even delete them after a lenght of time if they are not due to something extremely bad like killing threat or even worse stuff.
After some time the ban can go depending on the interest and or request.. however the permaban should stay there for some time.
This crazy trend that developed a lot in last decades of uprooting users that haven't really done anything bad, but just made a moderator or especially a pack of users face something that is unusual from the routine, is a trend that is extremely scary and sign of a degeneration of human interaction... and this has cascade effect.
Ban Mute block silence isolate is not the answer!
-Check again the punishments: when a user refer to an other and starts to say to others you are a bad users because you did this that and that, that is an immediate ban: that is actually intentional stalking and defacing of a person image. Update the list of issues with actual present day behavior by checking the forums and seeing what are the actual pragmatical assaults and type of methods harassers use. As of today the wrongs we are punished for are very old stuff that needs to be reviewed or completed with more infringements types.
Steam needs to check the users that always go in topics to start a fight and just change the meaning of the topic and damage the entire conversation: where are the moderators for example that PARTICIPATE as PEERS to the conversation? Where are they gone? This is a crucial method to have a constant cool feeling of Global community and enforces people acting politely and being constructive.
-Offer new and better sources, videos and HR capital, good users, tools to actually better community culture, remove cynical behavior and war constant status, totally remove the forum back seat mods and back seat wannabe owners of knowledge.
After all people might have issues sometimes, and fall into a fight but things cannot be alwasy so savage and dramatic, things can be repaired, why not starting here and there, why not train mods to do that, make mods actually fix stuff instead to act from the darkness and cut off stuff, like machines in the dark, why creating this dead space, a space that just favors those that want to destroy anything... Why those that destroy peopel chance to post are always there, ALWAYS WITH THE SAME NAME, always there writing always the same sentences, always with the same negative attitude.
Nobody with a brain is going to report people in a forum, why one should report someone even with a bad attitude, we are here to talk, and instead the most violent not only harass, provoke, but also report and bomb report...
---
Let me be clear about something: more someone more than one time in this topic said that "come on, if you get a permaban you really deserve it, you really have done something bad and wrong, something huge and big, like life threatening, or more" (a side of the problem is sometime this crimes are invented, words are used or turned on purpose - no appeal on such accusations, as the accusation are so strong that the accuser or who judge would rarely walk back on such accusation once handed the punishment), so I was saying: more than someone says that bans are very rare and due to factual realistic problematic behaviors: this is not true.
I explained also how it works.
If you get a ban you will be likely to be targeted in future by other moderators as they can see your story and think they know you and will just handle bad events on your head as long as you are reported. The darkness will appeal more darkness, the absence of any issue will not call any. This is a primitve system that not only violates your privacy making "easy and superficial" to get you judged (instead to go to check the topic and the entire conversation and decide based on what was actually said in a topic) but just discriminates! Yes this is what happens here.
However My suggestion wasn't about speaking of all these things just suggest what I wrote above.
The Purpose of such improvements?
-Have a powerful community that produces even more valuable content.
-Having less work for moderators, having better moderators, having more happy and buying users. Users that find themselves in a healty place will spread healthy attitude and possibly support the Valve project...
-Less issues in the future as Law is about to catch up with the huge advancements, and amending the holes that are still there infesting our daily interactions, since Law is about to amend the holes that created along the digital singularity we lived and are still living in, in past 2 decades in digital\ social universes, especially thanks to the gaming world that is shaping our future as humans (among other things).
-Stronger barrier to competitors that will have hard time recreating such successful community,which instead right now represents a point of weakness.
-Having stronger relations with publishers\developers
There are tons of advantages
-Harassers will have not easy time to restudy a way to abuse loopholes that they today leverage to oppress with their kingdom of negativity and systematic toxicity and manipulation
while risks and disadvantages are some like the complexity of such improvements implementation, and possibility some competitor will copy such new structure,
need of many people moderating and need for new people with some experience, sensibility, ability to deal; need for quite some research and case studies to learn what is best to implement and how.
Sorry I am tired since today and I have a hard time to make sentences that work... I am sure steam can create a better system for the community. Transparent, powerful, empowering the creatives and passionate about creating content and creating value (it can even be a post or a topic), I tried just to share my 2-3 suggestion in the OP over elements that could be smoothed to sort the same effects there are now, or improve them a bit, but in the same time also change the way they are handled and be more surgical and much lesser "carpet bombing like".
I understand when a myth is spread one can feel angry. I totally understand, the topic here has been all about spreading myth of what was written in the OP just to make a very irritating example.
However regarding that, believe me, I spoke with several moderators, it works like that, and yes, if you understand what it means, yes, it's scarily discriminative and primitive.
I totally understand why Steam Managers decided that in the office decisions roomes. How to handle such large amount of users filled with tons of wrong doers, counting also the huge amount of conflict that can happen, and considering that people come from tons of educations and cultures and societies? Well I do not blame Steam for choosing at least for now that way, but that is highly medieval, it has to be changing, more investment, more mods, more capable ones, more training for them, more participation of them in forums, more positive interactions, less non transparent ops and packs of wolves users lurking etc..
The system is easy to exploit if anyone want to get someone into trouble, I have reasearched this, with the help of others, believe me it's really the paradise for abusers here. It's easy to use the system. (I know because also I was object of this and collected cases where others were too and seen the same method, sometime the same account behind it)
On Amazon if you do have a constant abusive attitude by requesting refunds or returning something you use (even after the second time you have a crossair on yourself) they have systems that are capable to identify it as they have tons of humans behind it.
Steam does not have that. Steam doesn't have all the money of Bezos...
This is why Steam will possibly start to shut down as the structure they have is extremely cost cut (and this is why also between others, why they make so much money) and the quality of almost impossible general interaction anywhere in any forums is clearly noticable... aggression never sleeps. (it wil take not relaly much money every year to improve the situation, really not many... but I guess Chiefs they cannot remove even 100k dollars from the billions they make). - especially in a recession phase like the one that is coming.. like never seen on earth before - (however no excuses, I suggested to improve since years many years before 2019)
I want to speak to all not get harassed. Nor respond to harassment. But it's impossible people join in just to do that, and it's incredible Mods or chiefs don't see how the system is constantly abused... I got to the point I believe it's someone inside steam with double account, so much I feel these issues are just abandoned (to do what they want)... Like payed people to shut down conversations, specific ones.
If you go in topics (millions of them) you will find anyway in many converastion someone who starts to harass another and the topic will just take tons of pages of that until closure, or jsut death of conversation, or it will take anyway like here 70 posts before it gets back to a normal discussion, in a topic that is made of 86 posts. (guess what happens? Nobody is that is what happens here will use forums and take them seriously, the type of person you will find will just be jokers, trolls and harassers.. because the good ones will just take other spaces to go at, it's mathematical, and that is what Steam should inver: repopulate community with quality)...
Read the rules. Stick to the spirit of them and in two years times you'll wonder why you ever were upset about this.
As for permanent bans, if you ♥♥♥♥ up that badly it's time to abandon ship and start a new account, on which you'll behave.
This sentences make no sense at all and are just illogical.
You suggest to circumvent rules (create a new account), you also say that if one have done bad will do bad, this is just stuff that is extremely scary if you believe it. I have no idea where you live but it must be scary there.
Sure, read the rules, but one needs to read much more than just rules, to have a culture and an education... believe me, it will help.
You have no idea nor want to understand how bans loop works, and I, I have no Idea why you keep pointing your index to me. You have not read the message and that is rule number one, to take part ot a topic, you also have created your own meaning and are throwing on me stuff the topic is not about. Why you keep telling me like I am the smart one trying to avoid issues and problems for my persona... who is saying that? ahahah I am not referring to my cases at all, I am saying I lived through experiences that you have not and putting context in as I have competence over how something work, you clearly don't have an idea at all over how ban system works, and how moderation and forum can work better...
Why you speak of me, when the topic is not about me?
I confirm, yes the number of the reports doesn't change, but if the number of origin of the reports is large, then the moderator will have a massive power to operate as many say that a thing is not ok, when it's ok and will have an invented reason (also because some are AI ones) to do something just because many ask for it and thuse there is a majority support to "kill", who cares if there is any issue or not. I have many stuff likethis, never explained never really taken seriously, it's just random stuff warned without any reason, the system will look into your story and see if you have "caused issue" or the stories say that of you and you will get into a loop where basically it's others making your story, not your actualy deeds.
This is the scary way the system works here. Nobody knows it but it does and it's a degenerated way of how life works in tribal areas...
In fact there is a lot of tribalism growing in our modern communities and this keyword has been going around recently a lot,m because these dynamics are spreading also in real communities not just real-virtual ones.
You become what other invent of you, not what you really are and are worth or want to do.
This topic is just the clear manifestation of it. Tons of people just come in mistify the meaning and build on it their "EcceHomo" . it's incredible how violence is around.
Look at last post by Washell, just another example of it: comes in, follows the thread "you are doing this topic for your own benefit" invented by others that like this user came here to fake news distort and derail, and then just builds on it illogical stuff and also pulls triggers like there was someone to shoot or to decide who is good or is bad, when instead is a suggestion thread and there is TON of OFF TOPIC in here. But of course it's all right, who knows why? It's all right for these people to come here and piss off topic stuff...
You're saying that you will be reported and moderated in the future (doing bad again)
You won't be reported or moderated again if you stick to the rules. In two years time, no moderator is going to heavily weigh your past history if you've been active but well behaved for that period.
Nope, that's what you said, even if you didn't mean to say it. What you thought you said was "I'm going to be reported and moderated again even though I'm innocent". Well, if you get moderated following a report, you weren't innocent.
Making a new account in order to continue the same argument is circumventing rules. Making a new account to have a fresh start is fine.
I know that your behaviour and actions are the ones that keep the loop running. Moderation is purely reactive.
To a point. You need to read the rules and understand Steam's culture on this forums. That's all. If you follow that nothing will happen.
That's because I'm allergic to people blaming everything but their own actions. It's something I'm working on.
In closing, on the previous Steam forums one of the staff members of Valve stated that less than 1% of users is ever moderated. You may feel that moderation is everywhere and oppressive, but you're living in a self-inflicted bubble of pain. Once you realize that and institute your own mental moderator that edits you with steam's rules and culture in mind, you'll never deal with actual moderators again.
For game hubs, it's a case by case basis, however I agree that MOST of them, won't actually perm ban right off the bat.