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More then likely you have a hard drive issue or maybe its an overactive antivirus issue or something else.
To be able to play the game, you need the same files as everyone else, because you don't the game has to check to see what ones are broken, and download them again.
Check to see if its exes that you are missing or having issues with, if it is, its more then likely an overactive antivirus. If its not it might be something else. Either way, its not a Steam problem, its something on your end problem and you need to track it down.
You can tell it to exclude certain folders.
Double click the little shield down in the right corner.
Click on Virus & Threat Protection
Click on Manage Settings under Virus & Threat Protection settings
Scroll down to where you see Exclusions
Click on add or remove exclusion.
A little popup should ask you if you are ok if it does something to windows, say yes.
Click on add an exclusion, then click on folder and add the steam folder or folders where you have games installed.
I'm not saying this is the issue. It could be something else, but without being in front of your system and seeing exactly whats going on I can only point you in this direction as this is what it seems like.
I personally haven't had this issue, but every system is different. I'm on windows 10, you could be on windows 11 which could be the difference.
Steam is actually verifying after updates/installation of games.
Nothing to do with the users computer.
It was this part that makes me think its the antivirus...
Which makes it sound like they have installed it and then over the course of a week tried to play the game but could not because it kept needing to be verified.
If it was just because of a slow download and then slow install, well there is nothing Valve can do as you say it needs to be verified after it downloads.
But if they have to keep verifying it time after time well then thats an antivirus or system problem. I can only go by what is said, I would know more if I had the system in front of me and could see what its doing.
Thats not something Valve can solve. Thats only something you can do by either freeing up space or by getting a new much larger hard drive.
Always try to keep at least 10% of the drive space free.