Please stop using Evri as a delivery method and ensure that steam decks are signed for upon delivery

[aceone]

I have had my decks stolen or supposedly lost at a Evri distribution center ,

No delivery attempt has been made and now the process of trying to get a replacement or refund is a nightmare as Evri will not admit they have had the decks stolen or lost, thus increasing the delay in getting replacements out.

The process with Evri and now steam is far to time consuming.

Common sense to me indicates the decks are being stolen at Evri and sold locally or on Ebay.

how long will you allow this to continue ?

[cSg|mc-Hotsauce]

Valve chose GLS. GLS chose Evri for the last mile service.

Contact and complain to GLS.

[aceone]

Originally posted by cSg|mc-Hotsauce:

Valve chose GLS. GLS chose Evri for the last mile service.

Contact and complain to GLS.

:qr:

This was done ten days ago next suggestion ?

This post was just to suggest Valve help remove Evri from the procedure as early as possible

[cSg|mc-Hotsauce]

Originally posted by aceone:

Originally posted by cSg|mc-Hotsauce:

Valve chose GLS. GLS chose Evri for the last mile service.

Contact and complain to GLS.

This was done ten days ago next suggestion ?

This post was just to suggest Valve help remove Evri from the procedure as early as possible

Valve doesn't have any say in the last mile carrier GLS chooses.

[aceone]

Originally posted by cSg|mc-Hotsauce:

Originally posted by aceone:

This was done ten days ago next suggestion ?

This post was just to suggest Valve help remove Evri from the procedure as early as possible

Valve doesn't have any say in the last mile carrier GLS chooses.

:qr:

Do you work for Valve ? I am sure you do not.





"Valve doesn't have any say in the last mile carrier GLS chooses."

When it comes to renewing the Gls contract Valve will have every say.




This is suggestion forum and I am suggesting Valve remove Evri from the delivery process.

[Mad Scientist]

Originally posted by aceone:

Do you work for Valve ? I am sure you do not.

You don't need to work for Valve to know last-mile delivery is often done by a party that services that area.

Originally posted by aceone:

When it comes to renewing the Gls contract Valve will have every say.

So... you want to cutout the delivery company AND the last mile delivery.

Originally posted by aceone:

This is suggestion forum and I am suggesting Valve remove Evri from the delivery process.

Would you rather be unable to receive your item?

[aceone]

Originally posted by Mad Scientist:

Originally posted by aceone:

Do you work for Valve ? I am sure you do not.

You don't need to work for Valve to know last-mile delivery is often done by a party that services that area.

Originally posted by aceone:

When it comes to renewing the Gls contract Valve will have every say.

So... you want to cutout the delivery company AND the last mile delivery.

Originally posted by aceone:

This is suggestion forum and I am suggesting Valve remove Evri from the delivery process.

Would you rather be unable to receive your item?

Haha

[76561198407601200]

Originally posted by aceone:

Originally posted by Mad Scientist:

You don't need to work for Valve to know last-mile delivery is often done by a party that services that area.


So... you want to cutout the delivery company AND the last mile delivery.


Would you rather be unable to receive your item?

Haha

Do you have your steam deck as of yet? I would imagine not, so your reply is rather ironic.

Back to the topic at hand, valve has no say on who gls uses for it's final miles of delivery. You could either continue to entertain us on here with your posts or you could contact gls and suggest to them that they change who they use for delivery.

[Satoru]

Look if you choose ANY delivery service, then someone, somewhere, will, statistically, have had a problem with them.

My SteamDeck got delivered by Fedex no problem

I use UPS a ton and haven't had a problem except for this one time I had ot return an apple watch and that was an utter fiasco to just get into the hands of a driver. it was bizarre given, again, I use UPS so much and have never had a problem with them before.

What people think is if they use "that other carrier" everything will be fine. But again, statistically, someone, somewhere, will have a problem no matter what carrier you use.

[aceone]

Haha its a suggestion for Steam not Gls

Yes i have had the pleasure of a steam deck , thank you Parcel force

it wasnt a complaint

and you look here I do not need educating on logistics

why dont you get your We Love Evri formerly known as Hermes Flags out

My experience with Evri has been very bad and is still ongoing so please excuse me for being vocal

[Satoru]

Originally posted by aceone:

Haha its a suggestion for Steam not Gls

Steam does not contract with the Evri

GLS does

Steam uses GLS

GLS uses Evri

Steam does not use Evri

You need to understand how these logistics companies work

[aceone]

Originally posted by Satoru:

Originally posted by aceone:

Haha its a suggestion for Steam not Gls

Steam does not contract with the Evri

GLS does

Steam uses GLS

GLS uses Evri

Steam does not use Evri

You need to understand how these logistics companies work

haha

All ready broken after a 18 day wait due to my decks being stolen/Lost at Evri and still facing another 14 day wait and a rerun of the Evri gauntlet for replacements.

I am a customer with Valve ,
Valve is where my purchase was made,
Valve is where I will get a refund or replacement ,
Valve is where the primary logistical contract will be given out for the distribution of steam decks.

Valve/steam suggestions is all so where I have made the suggestion to remove Evri from the process of distributing steam decks ,

So I thank you all for informing me that this is the wrong place to suggest a change in the delivery method/contracts of steam decks.

You have a nice day Satoru

[no154370]

Originally posted by aceone:

Originally posted by Satoru:

Steam does not contract with the Evri

GLS does

Steam uses GLS

GLS uses Evri

Steam does not use Evri

You need to understand how these logistics companies work

haha

All ready broken after a 18 day wait due to my decks being stolen/Lost at Evri and still facing another 14 day wait and a rerun of the Evri gauntlet for replacements.

I am a customer with Valve ,
Valve is where my purchase was made,
Valve is where I will get a refund or replacement ,
Valve is where the primary logistical contract will be given out for the distribution of steam decks.

Valve/steam suggestions is all so where I have made the suggestion to remove Evri from the process of distributing steam decks ,

So I thank you all for informing me that this is the wrong place to suggest a change in the delivery method/contracts of steam decks.

You have a nice day Satoru

OP, here are some things you have to understand

1) Steam and Valve Corporation have no jurisdiction over 3rd party delivery companies at all.

2) GLS is in charge of all the 3rd party delivery companies not Steam & Valve Corporation.

3) everyone in this thread here https://www.reddit.com/r/SteamDeck/comments/tgxd3g/experience_with_gls_delivery_in_europe/ are taking out the issues with their Steam Deck on GLS not Steam and Valve Corporation.

4) this link here https://help.steampowered.com/en/faqs/view/339C-BC5C-3D89-53D9 is about Steam Support: Valve Hardware Shipping FAQ

it is written here

Where is my package shipped from?

Steam ships all hardware orders either from a warehouse in the United States located in Carol Stream, Illinois, or from a warehouse in the European Union located in Waalwijk, the Netherlands.

--------------------------------------

Who delivers my shipment?

United States and Canada - FedEx.

EU and UK - DHL or GLS, depending on location and availability.

Your order’s carrier and tracking information is included in your shipment confirmation email.

------------------------------------------

How do I modify or cancel my shipment?

You can modify or cancel shipment within 24 hours of placing your order. After 24 hours has passed, your order is allocated for shipment and can no longer be changed, cancelled, or recalled either by you or by our Hardware Support team.

i) Within 24h of placing order: Use the Help Site to locate your purchase, then follow the on-screen instructions to request a refund or update your information.

ii) After 24 hours of placing order: If you’d like to refund your order after it has shipped, submit a refund request through the Help Site after delivery.

-----------------------------------------

What happens if my order can’t be delivered?

When the carrier is unable to deliver an order, it is returned to our shipping warehouse. All charges, including shipping, are automatically refunded back to the original payment method.

Undeliverable orders cannot be shipped again; instead, you will need to re-order the products.

Note: You will be charged the price displayed during checkout at the time of your purchase. If you previously purchased hardware during a sale and the product is returned as undeliverable, that same discount cannot be applied if it has since expired. Likewise, Steam Support is unable to apply discounts from previous sales.

----------------------------------------

What if my order is lost in-transit or stolen?

Please contact Steam Support to report any lost or stolen device orders.

---------------------------------------------

My package is held at a ParcelShop (EU and UK only)

For hardware orders made through the Steam Store in the European Union or United Kingdom:

If you have not received your shipment it may be stored at a GLS or DHL depot (ParcelShop). This happens if the carrier cannot locate your address or no one was present to sign and accept the delivery. When a shipment is held at a ParcelShop, it will not be re-delivered. If the shipment is not picked up by the customer during their limited hold period, the shipment will be returned to our warehouse.

Use the GLS ParcelShop finder or DHL ParcelShop finder to find the ParcelShop closest to you and check whether they are holding your shipment so that you can arrange to go pick it up. If they are holding your shipment but you are unable to collect it during their holding period, contact the carrier’s service team to refuse the shipment and expedite the return process.

NOTE: Depending on your region, the carrier may have tried to deliver your order to a neighbor and may have left a notification card.

[aceone]

Originally posted by no154370:

Originally posted by aceone:

haha

All ready broken after a 18 day wait due to my decks being stolen/Lost at Evri and still facing another 14 day wait and a rerun of the Evri gauntlet for replacements.

I am a customer with Valve ,
Valve is where my purchase was made,
Valve is where I will get a refund or replacement ,
Valve is where the primary logistical contract will be given out for the distribution of steam decks.

Valve/steam suggestions is all so where I have made the suggestion to remove Evri from the process of distributing steam decks ,

So I thank you all for informing me that this is the wrong place to suggest a change in the delivery method/contracts of steam decks.

You have a nice day Satoru

OP, here are some things you have to understand

1) Steam and Valve Corporation have no jurisdiction over 3rd party delivery companies at all.

2) GLS is in charge of all the 3rd party delivery companies not Steam & Valve Corporation.

3) everyone in this thread here https://www.reddit.com/r/SteamDeck/comments/tgxd3g/experience_with_gls_delivery_in_europe/ are taking out the issues with their Steam Deck on GLS not Steam and Valve Corporation.

4) this link here https://help.steampowered.com/en/faqs/view/339C-BC5C-3D89-53D9 is about Steam Support: Valve Hardware Shipping FAQ

it is written here

Where is my package shipped from?

Steam ships all hardware orders either from a warehouse in the United States located in Carol Stream, Illinois, or from a warehouse in the European Union located in Waalwijk, the Netherlands.

--------------------------------------

Who delivers my shipment?

United States and Canada - FedEx.

EU and UK - DHL or GLS, depending on location and availability.

Your order’s carrier and tracking information is included in your shipment confirmation email.

------------------------------------------

How do I modify or cancel my shipment?

You can modify or cancel shipment within 24 hours of placing your order. After 24 hours has passed, your order is allocated for shipment and can no longer be changed, cancelled, or recalled either by you or by our Hardware Support team.

i) Within 24h of placing order: Use the Help Site to locate your purchase, then follow the on-screen instructions to request a refund or update your information.

ii) After 24 hours of placing order: If you’d like to refund your order after it has shipped, submit a refund request through the Help Site after delivery.

-----------------------------------------

What happens if my order can’t be delivered?

When the carrier is unable to deliver an order, it is returned to our shipping warehouse. All charges, including shipping, are automatically refunded back to the original payment method.

Undeliverable orders cannot be shipped again; instead, you will need to re-order the products.

Note: You will be charged the price displayed during checkout at the time of your purchase. If you previously purchased hardware during a sale and the product is returned as undeliverable, that same discount cannot be applied if it has since expired. Likewise, Steam Support is unable to apply discounts from previous sales.

----------------------------------------

What if my order is lost in-transit or stolen?

Please contact Steam Support to report any lost or stolen device orders.

---------------------------------------------

My package is held at a ParcelShop (EU and UK only)

For hardware orders made through the Steam Store in the European Union or United Kingdom:

If you have not received your shipment it may be stored at a GLS or DHL depot (ParcelShop). This happens if the carrier cannot locate your address or no one was present to sign and accept the delivery. When a shipment is held at a ParcelShop, it will not be re-delivered. If the shipment is not picked up by the customer during their limited hold period, the shipment will be returned to our warehouse.

Use the GLS ParcelShop finder or DHL ParcelShop finder to find the ParcelShop closest to you and check whether they are holding your shipment so that you can arrange to go pick it up. If they are holding your shipment but you are unable to collect it during their holding period, contact the carrier’s service team to refuse the shipment and expedite the return process.

NOTE: Depending on your region, the carrier may have tried to deliver your order to a neighbor and may have left a notification card.

[no154370]

1) What if my order is lost in-transit or stolen?

Please contact Steam Support to report any lost or stolen device orders.

2) What happens if my order can’t be delivered?

When the carrier is unable to deliver an order, it is returned to our shipping warehouse. All charges, including shipping, are automatically refunded back to the original payment method.

Undeliverable orders cannot be shipped again; instead, you will need to re-order the products.

Note: You will be charged the price displayed during checkout at the time of your purchase. If you previously purchased hardware during a sale and the product is returned as undeliverable, that same discount cannot be applied if it has since expired. Likewise, Steam Support is unable to apply discounts from previous sales.

3) My package is held at a ParcelShop (EU and UK only)

For hardware orders made through the Steam Store in the European Union or United Kingdom:

If you have not received your shipment it may be stored at a GLS or DHL depot (ParcelShop). This happens if the carrier cannot locate your address or no one was present to sign and accept the delivery. When a shipment is held at a ParcelShop, it will not be re-delivered. If the shipment is not picked up by the customer during their limited hold period, the shipment will be returned to our warehouse.

Use the GLS ParcelShop finder or DHL ParcelShop finder to find the ParcelShop closest to you and check whether they are holding your shipment so that you can arrange to go pick it up. If they are holding your shipment but you are unable to collect it during their holding period, contact the carrier’s service team to refuse the shipment and expedite the return process.

NOTE: Depending on your region, the carrier may have tried to deliver your order to a neighbor and may have left a notification card.

------------------------------------------------------------------------

these three are the answers to your problem.

p.s the number 3 leads to the number 2

[Kyrios]

In answer to the Ops question-It will continue till contracts are renewed or broken

Gl with your decks