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[清靈語]

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[Satoru]

steam china is handled by perfect world which is why they're redirecting you to their support

[Mad Scientist]

Global Steam has basically nothing to do with Steam China. Follow the instructions you're given if you want any support.

You're also not supposed to be bypassing SteamChina by coming here to the global version. We cannot help you with anything china related, this is a user forum. Only SteamChina can help you with anything in that region.

[AROCK!!!]

STEAM service and support is ♥♥♥♥ no matter where you are....always has been, always will be.

[my new friend]

Are you talking about all the bug reports you have made recently and aren't happy that their support staff can not assist you with those types of issues?

[BAD *Man]

Steam has its own Censored version in CHina
Why should we care about it !

its a shame that they are so low to make even a censored version

[my new friend]

Publicado originalmente por BAD *Man:

Steam has its own Censored version in CHina
Why should we care about it !

its a shame that they are so low to make even a censored version

It was either make China their own client or not do any business in China.
But your response is not really relevant to what is being discussed and is a little rude.

[Judgmental Amaterasu]

Publicado originalmente por 清靈語:

Hello,

I don't know what the backend of Steam's customer service system is, but my experience with Steam China's customer service system is terrible.

The reason is that when the customer service staff of Steam China (Perfect World) find that they do not have the authority to handle the case, they will transfer the case to the customer service staff of Steam Global for reply.

But Steam Global's customer service staff seem to ignore that the case was handed over by Steam China customer service staff. So Steam Global's customer service staff will reply "Please create a ticket at https://help.steamchina.com/".

It was so frustrating because I created the case at Steam China and the Steam Global customer service who took over didn't notice it.

I have to declare to them that I created a case on Steam China. A more torturous thing happened. The customer service staff of Steam Global will re-hand the case to the customer service staff of Steam China, and then because they do not have the authority to deal with the problem, the customer service staff of Steam China will transfer the case to the customer service staff of Steam Global again for processing.

Due to the time difference, it can take up to a day just to hand off issues between agents.

Hope Valve can improve the customer service mechanism between Steam China and Steam Global.

Best Regards,
wordlesswind

Steam China users have to be routed to whoever is running Support for Steam China. No company that has a service in China has any control over said service. You're being jerked around by the Steam China support.

[m4dEngi]

Publicado originalmente por Satoru:

steam china is handled by perfect world which is why they're redirecting you to their support

Did you read OPs post or just the title?

The problem is that steam global and steam china supports don't cooperate well and keep redirecting issue to each other.

Publicado originalmente por BAD *Man:

Steam has its own Censored version in CHina
Why should we care about it !

its a shame that they are so low to make even a censored version

Because they cooperate under the same name they should care or at least coordinate their support system to handle these types of issues.

[foka]

yes

[Mad Scientist]

Publicado originalmente por 清靈語:

The actual situation is different from what you might think. Although Steam China is nominally operated by Perfect World, its technical support is Valve. Perfect World only provides some customer service staff to answer simple questions, and when faced with problems that require permission to operate, they will hand over the problem to Valve.

Honestly, the actual operator is Valve. Steam China doesn't have a discussion forum, I have to report questions here.

Valve doesn't provide technical support of non valve products such as the VR kit. They only do account and billing support

Doesn't matter that your region doesn't have a forum, that was their choice. Valve has no say about your government and how they want to handle what you can or can't access if they don't comply they can't sell you anything or be allowed to operate there.

Much like how you asked for more language support for Chinese, but that's the international client, not the steamchina client which they can control themselves.

[Mad Scientist]

Publicado originalmente por 清靈語:

Publicado originalmente por Mr. Gentlebot:

Valve doesn't provide technical support of non valve products such as the VR kit. They only do account and billing support

Doesn't matter that your region doesn't have a forum, that was their choice. Valve has no say about your government and how they want to handle what you can or can't access if they don't comply they can't sell you anything or be allowed to operate there.

Much like how you asked for more language support for Chinese, but that's the international client, not the steamchina client which they can control themselves.

It's not about the government, it's Valve's and Perfect World's choice. Perfect World has its own community, and they could provide a community for Steam China, but they don't. Because Perfect World itself runs a community focused on CS:GO and DOTA 2 - Perfect World Esports. This is for commercial purposes.

In any case, we have the right to give feedback here. This is Valve's product, not yours.

Actually, you don't, because steam China is specifically and solely for your region.

The fact you're even bypassing everything just to post here is fairly telling on the difference between a suggestion for those Valve CAN serve in what you suggest and what they cannot.

It has everything to do with your government.

Again, valve only supports valve products and thus technical support for valve products. They do not provide ANYTHING Else other than account and billing support.

[清靈語]

The announcement issued by Perfect World Co., Ltd. on the Shenzhen Stock Exchange clearly states:

Cooperation content and method
1. Perfect World establishes, operates and promotes Steam China in the Chinese mainland.
2. Valve provides software authorization and related technical support for the launch and operation of Steam China.
At the same time, Perfect World is authorized to use its trademark and related promotional materials in the promotion of Steam China.
3. Perfect World is responsible for introducing and localizing Steam overseas game products to Steam China, etc.
Related work, and responsible for recommending and supporting the distribution and operation of Chinese game products on Steam China.

I did not find an English version, the above was translated via Google Translate.
http://www.szse.cn/disclosure/listed/bulletinDetail/index.html?52e9551d-2d79-408e-a517-2abcad0d639b

Let me edit to explain: Google Translate normally provides services in the Chinese mianland - https://translate.google.cn/
In fact, Google has not completely withdrawn from the Chinese mianland, and services such as Google advertising, developers, and Android developers have been operating normally. They are pragmatic.