OPTION to give us a NOTIFICATION PROMPT BEFORE or UPON reaching 2 HOURS after purchase then we lose our refund eligibility.

[Waryth]

OPTION = OPTIONAL
It means TOGGLE-ABLE and is NOT a PERMANENT DEFAULT FEATURE.

Upon purchasing a game, there should be an OPTION after purchase to enable prompt that once we've hit the 2 HOUR mark, Steam will notify us via PROMPT NOTIFICATION that we've hit the 2 HOUR mark for that game that's been bought or assigned.

So here's the idea:
"You've bought Cyberpunk 2069 for 420 USD."

[✓] Notify me via prompt when I'm about to reach 2 hour refund eligibility limit.

The underlined text can be changed to ANY amount of time BEFORE 2 HOURS or EXACTLY reaching 2 hours. Add a tool tip that setting it EXACTLY reaching on 2 HOURS forces the game to close and give you consent that you're fine with it.

This can be disabled via the game launch settings from your Library or change it's settings.

1. Right click Cyber Punk 2069 > PROPERTIES > GENERAL
   
2. Disable 2 hour prompt notification for this game.
   
   *Set it to ANY amount of time before reaching 2 hours
   *Force the game to close before reaching 2 hours

It's like a 2 hour free-trial that guarantees refund with customer satisfactory. Adding this will put Steam way better than other digital stores such as uPlay and Epic Games Store. This safety net implies that people who didn't refund the additional 2 hour safety net prompt is that customer are satisfied with their purchase.

When people reached the 2 hour mark and yet people launched the game again:
"You've reached the 2 hour limit requirement to refund this game. Launching it loses your eligibility to refund this game anymore. Do you wish to continue?"

• YES/NO

What exactly how I visualized it above doesn't have to be exactly the way I want and Steam can go with their own traditional ways of doing the settings/features. It was simply just an example idea.

ABUSABLE?!

Not much difference from the one we have, people can just do a 2 hour timer like I do but it'd be way better if Steam does it for us. Steam made the refund rules and that prompt added is going to a direct notice from Steam that you won't be able to get refund anymore with the prompt mentioned. If Steam adds this then there'll be lesser workloads for the ones handling the refund too. I say its win-win for all.

People can just refund it after 2 hours then buy it again?

People from the refund team will be aware of that. In fact I've done it myself for a different reason.

I've bought PUBG before 2 hours then refunded it due to unoptimized it was. A month later, PUBG optimization came up and bought it again. It didn't have a promised optimization update and have it refunded before 2 hours and stated clearly the update didn't do anything and have it refunded.

Did I bought PUBG again? Not anymore and never will. It was an unsatisfied purchase.

2 HOUR REFUND TIMER

Yes, this post of mine isn't my original idea. In fact people from the previous threads rejected it since you can just time it yourself. This is why adding prompts/notification and other features to make it better and usable than the previous thread had.

Steam won't likely add this feature but if they did, this is where they'll dig up the details and ideas from in the near future. There were no refund on Steam back in my days. Who knows when this'll get added. They'll be forced to add new stuff since there's other competitors nowadays and this idea is going to be part of that list.

[Zekiran]

I wouldn't say "close the game" but a differently colored popup box about 15 minutes before the 2 hour mark might actually be very good.

The refund system has been in place a very long time, and honestly it's something that every single user SHOULD have read by now, when they made their account or when they buy a new game. It's a reasonable expectation that this information has been around online, it's not secret in ANY way. But people still 'forget' or 'didn't know'.

I do like the thought of having something like this, of course there'll always be someone who yells about 'why did it pop up duh I don't need that'. >_>

[Supafly]

Close on the 2 hour mark? No thanks. Just cleared my gameplay without saving. No forced shutdown. A prompt fine but dead on 2 hours and forcefully shutdown the game is a big NO. Better with a 20/15/10/5 minute warning as it'd give you time to save first.

Sure if you're going to refund it it won't matter if you don't save but if you intend to keep the game it will.

Also make it a toggle-able setting, default off, that way those of us that can use a clock and think can leave it toggled off.

Refund system is not to trial/demo games. Its to make sure they run correctly.

[Crazy Tiger]

Has to be with a toggle. I'd hate to get such things.

It's questionable whether Steam would implement this, though. They much rather don't give out refunds and watching the time and staying within the time frame is a customers responsibility.

Falls for me in the category "Sounds like a nice thing, doubt it will happen".

[Gwarsbane]

15 minutes before hand warn people with something like pops up for messages or someones come online. But even this should be able to be turned off, I know I would not want it. I know if a game is gonna be a keeper even before I buy it, how? I do research on it before I buy, I ask questions, look at reviews and game play videos before hand. I would only need a refund if the game did not work at all, which takes seconds to decide.

It should not stop the game play, because if they are playing it for that long, than the game is fine. The 2 hours of game play is not meant to demo a game.

[Brian9824]

As long as it was a pop up and able to be turned off I dont see any harm in it. Definitely a hell no to closing the game.

[Tito Shivan]

Anything like an overlay notice I'd be fine with. As said above 15 minutes before refund time happens. Of course totally toggeable.

However two things come to mind. One would be Steam not wanting to be seen as 'enticing' refunds somehow ('Hey you know you still can refund this game after all this time, right?')
The other is how much it happens people asking for refunds beyond the time limits. I know every refund issue gets posted in the forums but we don't know which percentage of the whole it is. And if it's a minuscule ammount (1%?) it's unlikely for Steam to add a feature that will likely annoy the other 99% of people.

[setdreadstostun]

There has never been a situation in my years of gaming on Steam where I would have wanted this. Not once would this have been useful or anything more than an annoyance or possibly even a game-ruiner for me.
That said, I would be absolutely fine with a pop-up if it was something you could turn off in settings and it somehow helped other players. But I would turn it off instantly/hope it were off by default. I understand why you're suggesting it.

[Waryth]

Originally posted by Zekiran:

I wouldn't say "close the game" but a differently colored popup box about 15 minutes before the 2 hour mark might actually be very good.

Originally posted by Monkey:

Close on the 2 hour mark? No thanks. Just cleared my gameplay without saving. No forced shutdown.

soo I changed the whole thing since I thought it was obvious enough that no one would prefer to "close the game" unless that's what they've been wanting to in the options.

Originally posted by Zekiran:

The refund system has been in place a very long time, and honestly it's something that every single user SHOULD have read by now, when they made their account or when they buy a new game. It's a reasonable expectation that this information has been around online, it's not secret in ANY way. But people still 'forget' or 'didn't know'.

There wasn't any refund system back in my days and they've just popped in suddenly and no complaints as it was an OK feature.

Originally posted by Zekiran:

I do like the thought of having something like this, of course there'll always be someone who yells about 'why did it pop up duh I don't need that'. >_>

as I re-wrote the whole thing, it'll be an option AFTER a game purchase if they prefer someone to be notified/reminded.

Originally posted by Monkey:

A prompt fine but dead on 2 hours and forcefully shutdown the game is a big NO. Better with a 20/15/10/5 minute warning as it'd give you time to save first.

There'll be an ENTIRE OPTIONS for ALL of those. Geez.

Originally posted by Monkey:

Sure if you're going to refund it it won't matter if you don't save but if you intend to keep the game it will.

There's Steam games who exploit the refund system by downloading the game via a launcher extending your game time further. There's been an exception to this and so far it's only Microsoft Flight Simulator 2020 but what about the new games? It'll be too late for a refund.

Originally posted by Gwarsbane:

15 minutes before hand warn people with something like pops up for messages or someones come online. But even this should be able to be turned off, I know I would not want it. I know if a game is gonna be a keeper even before I buy it, how? I do research on it before I buy, I ask questions, look at reviews and game play videos before hand. I would only need a refund if the game did not work at all, which takes seconds to decide.

It should not stop the game play, because if they are playing it for that long, than the game is fine. The 2 hours of game play is not meant to demo a game.

Originally posted by brian9824:

As long as it was a pop up and able to be turned off I dont see any harm in it. Definitely a hell no to closing the game.

Originally posted by Tito Shivan:

Anything like an overlay notice I'd be fine with. As said above 15 minutes before refund time happens. Of course totally toggeable.

However two things come to mind. One would be Steam not wanting to be seen as 'enticing' refunds somehow ('Hey you know you still can refund this game after all this time, right?')
The other is how much it happens people asking for refunds beyond the time limits. I know every refund issue gets posted in the forums but we don't know which percentage of the whole it is. And if it's a minuscule ammount (1%?) it's unlikely for Steam to add a feature that will likely annoy the other 99% of people.

Yes. Added. Revised.

Originally posted by setdreadstostun:

There has never been a situation in my years of gaming on Steam where I would have wanted this. Not once would this have been useful or anything more than an annoyance or possibly even a game-ruiner for me.

It's a huge deal for an expensive Triple A title games like Cyberpunk 3033 or GTA 9.

If the game tutorial is kinda bit too long or the story is soo long before the actual gameplay just to figure out it's all buggy. It's not worth, if someone knows how to refund then they would gladly refund it. If you don't then people would just keep it, unsatisfied forever in the dust.


That said, I would be absolutely fine with a pop-up if it was something you could turn off in settings and it somehow helped other players. But I would turn it off instantly/hope it were off by default. I understand why you're suggesting it.

Originally posted by Zekiran:

I wouldn't say "close the game" but a differently colored popup box about 15 minutes before the 2 hour mark might actually be very good.

Originally posted by Monkey:

Close on the 2 hour mark? No thanks. Just cleared my gameplay without saving. No forced shutdown.

soo I changed the whole thing since I thought it was obvious enough that no one would prefer to "close the game" unless that's what they've been wanting to in the options.

Originally posted by Zekiran:

The refund system has been in place a very long time, and honestly it's something that every single user SHOULD have read by now, when they made their account or when they buy a new game. It's a reasonable expectation that this information has been around online, it's not secret in ANY way. But people still 'forget' or 'didn't know'.

There wasn't any refund system back in my days and they've just popped in suddenly and no complaints as it was an OK feature.

Originally posted by Zekiran:

I do like the thought of having something like this, of course there'll always be someone who yells about 'why did it pop up duh I don't need that'. >_>

as I re-wrote the whole thing, it'll be an option AFTER a game purchase if they prefer someone to be notified/reminded.

Originally posted by Monkey:

A prompt fine but dead on 2 hours and forcefully shutdown the game is a big NO. Better with a 20/15/10/5 minute warning as it'd give you time to save first.

There'll be an ENTIRE OPTIONS for ALL of those. Geez.

Originally posted by Monkey:

Sure if you're going to refund it it won't matter if you don't save but if you intend to keep the game it will.

There's Steam games who exploit the refund system by downloading the game via a launcher extending your game time further. There's been an exception to this and so far it's only Microsoft Flight Simulator 2020 but what about the new games? It'll be too late for a refund.

Originally posted by Gwarsbane:

15 minutes before hand warn people with something like pops up for messages or someones come online. But even this should be able to be turned off, I know I would not want it. I know if a game is gonna be a keeper even before I buy it, how? I do research on it before I buy, I ask questions, look at reviews and game play videos before hand. I would only need a refund if the game did not work at all, which takes seconds to decide.

It should not stop the game play, because if they are playing it for that long, than the game is fine. The 2 hours of game play is not meant to demo a game.

Originally posted by brian9824:

As long as it was a pop up and able to be turned off I dont see any harm in it. Definitely a hell no to closing the game.

Originally posted by Tito Shivan:

Anything like an overlay notice I'd be fine with. As said above 15 minutes before refund time happens. Of course totally toggeable.

However two things come to mind. One would be Steam not wanting to be seen as 'enticing' refunds somehow ('Hey you know you still can refund this game after all this time, right?')
The other is how much it happens people asking for refunds beyond the time limits. I know every refund issue gets posted in the forums but we don't know which percentage of the whole it is. And if it's a minuscule ammount (1%?) it's unlikely for Steam to add a feature that will likely annoy the other 99% of people.

Yes. Added. Revised.

Originally posted by setdreadstostun:

There has never been a situation in my years of gaming on Steam where I would have wanted this. Not once would this have been useful or anything more than an annoyance or possibly even a game-ruiner for me.

I understand why you wouldn't like it but as I said previously, there's an option after purchase to enable this feature and settings on the game library if in case the user changes their mind later on to disable it.

It's a huge deal for an expensive Triple A title games like Cyberpunk 3033 or GTA 9.

If the game tutorial is kinda bit too long or the story is soo long before the actual gameplay just to figure out it's all buggy. It's not worth, if someone knows how to refund then they would gladly refund it. If you don't then people would just keep it, unsatisfied forever in the dust.

[Waryth]

It turns out there has been some misunderstanding for my post so I re-wrote it again properly.


Here's my original post just in case..
ORIGINAL POST:

Originally posted by Waryth:

Make a prompt upon reaching 2 hours after purchase we lose our refund eligibility.

Give us an option after purchasing a game to be able to get a prompt that when you've hit the 2 hour mark. You give us a prompt that launching the game beyond this point makes us lose our eligibility to refund it anymore and that means we're satisfied with our purchase.

Add an option in the Steam game launcher settings that If we reach the 2 hour mark, the game closes and proceed with the prompt mentioned above. It's like a 2 hour free-trial that guarantees refund with customer satisfactory. Adding this will put Steam way better than other digital stores such as uPlay and Epic Games Store. This safety net implies that people who didn't refund the additional 2 hour safety net prompt is that customer are satisfied with their purchase.

Not much difference from the one we have, people can just do a 2 hour timer like I do but it'd be way better if Steam does it for us. Steam made the refund rules and that prompt added is going to a direct notice from Steam that you won't be able to get refund anymore with the prompt mentioned. If Steam adds this then there'll be lesser workloads for the ones handling the refund too. I say its win-win for all.