Suggestion: Fix your FEDEX Shipping restrictions on hardware

[The_Drizzle]

I request you please ease the restrictions on what the receiver can do with FEDEX shipping. I bought the Valve Index and knew the shipment was coming at a time while i am at work. I normally go online with the tracking number and place a hold at a FEDEX facility so i can pick it up.

Your restrictions ONLY allow for delivery. FEDEX will not hold the package, only deliver. I just bought a $1000 device which i have to leave outside all day (i do not have anybody which can sign for it) during the rainy season. I can roll the dice and hope nobody steals it and hope it does not rain. Those are my only options.

I understand the need for a signature, i am not asking you remove that request...I am asking you just remove the restriction where the recipient cannot place a hold at a FEDEX facility so you don't end up screwing us over.

[UTFapolloMarine]

The_Drizzle původně napsal:

Mother of God. I am completely lost why people are quoting the FAQ. It has NOTHING to do with the actually delivery....

The issue is DELIVERY is the ONLY option. FEDEX does NOT allow holds without valve telling them to allow it, which of course valve will not do.

then get the purchase else where why associate with someone when your money dont get what your looking for?

[Radene]

POUusnavy původně napsal:

The_Drizzle původně napsal:

Mother of God. I am completely lost why people are quoting the FAQ. It has NOTHING to do with the actually delivery....

The issue is DELIVERY is the ONLY option. FEDEX does NOT allow holds without valve telling them to allow it, which of course valve will not do.

then get the purchase else where why associate with someone when your money dont get what your looking for?

Well, if you're buying STEAMwhatever, then "elsewhere" is not really an option.

[UTFapolloMarine]

Radene původně napsal:

POUusnavy původně napsal:

then get the purchase else where why associate with someone when your money dont get what your looking for?

Well, if you're buying STEAMwhatever, then "elsewhere" is not really an option.

dang id go contact the Valce CEO and headquarters and report the incident to them otherwise move on

[e11eohe11e]

The_Drizzle původně napsal:

For anybody who has this issue.... forget the others who are just telling you to read the FAQ. Contact Steam Support. They can submit a request to FEDEX to hold the shipment, just like the did for me.

How did you get them to do that? I contacted support and asked them to release my hold and they're just quoting the FAQ to me. Also, FedEx never knocked on my door to get my signature (they won't even just leave it at my door) and I was home for all three "attempts."

[ℂ𝔹_𝕂]

The_Drizzle původně napsal:

For anybody who has this issue.... forget the others who are just telling you to read the FAQ. Contact Steam Support. They can submit a request to FEDEX to hold the shipment, just like the did for me.

How did you do that? Coz I asked them but said they will not do it. I need it to be held for pick up. :<

[ℂ𝔹_𝕂]

e11eohe11e původně napsal:

How did you get them to do that? I contacted support and asked them to release my hold and they're just quoting the FAQ to me. Also, FedEx never knocked on my door to get my signature (they won't even just leave it at my door) and I was home for all three "attempts."

hey so is your package returned? Im facing similar situation

[DarkkirbyXXX]

Same question here:
FedEx only delivers when I'm not home (this is the second time I'm dealing with this issue this week, as the other was the computer I will be using with my Index) and will not allow me to modify the shipment for pickup, or even to modify when the delivery will me made...... Which seems like a stupid thing, why on earth would a sender be able to prevent me saying "please deliver later in afternoon"??
I even spoke with delivery driver through my Ring doorbell and asked if he could leave it, I have the ring and will be home within the next hour or so, but he said he could not do that. What reason would any sender have to restrict deliveries the way Valve apparently does?
And has anyone else had success getting help on this issue?