Option to get a refund for only part of a bundle

[El Bretzel 3D]

I'm going to take my example to make it understandable. I purchased titanfall 1 and two in a bundle, both heavily discounted. I launched titanfall 1, but since the servers were empty, and the campaign couldn't be played in solo, I asked for a refund. But Titanfall 2, which I still wanted, was refunded as well. When all of that was processed, making me able to buy the Tf2 again, the sale was already over, leaving me unable to buy Tf2 anymore.

The fix would be to be able to refund only part of the bundle, with steam keeping a bit of that money, to compensate for the fact that bundle themselves discount the items, even if they are individually discounted too.
Tf1 was around 6€, tf2 around 8€, yet the bundle was 12€, discounting them a little more than they already were seperately. So they could keep the 8€ that tf2 would have costed if it was bought sepereately, and refund the rest. So that this mechanic can't be abused to have the bundle discount without having to keep the bundle.

[cSg|mc-Hotsauce]

The bundle pricing is not necessarily the same as each individual listing so, the bundle is fully refundable together.

Tell EA to put the individual games on sale.

[El Bretzel 3D]

Originally posted by cSg|mc-Hotsauce:

The bundle pricing is not necessarily the same as each individual listing so, the bundle is fully refundable together.

Tell EA to put the individual games on sale.

:qr:

I know, that's why I'm asking for the price to be adjusted to the individual listing, by keeping a part of the refun to compensate. So that the refund can't be abused to get a bundle's price on a single item

[El Bretzel 3D]

Originally posted by cSg|mc-Hotsauce:

The bundle pricing is not necessarily the same as each individual listing so, the bundle is fully refundable together.

Tell EA to put the individual games on sale.

:qr:

also, it was individually on sale, but by the time steam processed my refund, it wasn't anymore.

[cSg|mc-Hotsauce]

Bundle refunds are only for the whole hence, "bundle."

[Satoru]

Buy games separately if you want separate refunds

If you want the benefits of a bundle, then you refund the benefit as a bundle as well.

[Crazy Tiger]

A bundle is considered one item for a purchase. Naturally for the refund it's also considered one item.

[cSg|mc-Hotsauce]

It's like buying the double pack of cereal only to try and refund one box. That's not going to happen.

[Satoru]

Originally posted by cSg|mc-Hotsauce:

It's like buying the double pack of cereal only to try and refund one box. That's not going to happen.

:qr:

I think I could do that at Costco but that's not really a good example :P

[El Bretzel 3D]

Originally posted by cSg|mc-Hotsauce:

It's like buying the double pack of cereal only to try and refund one box. That's not going to happen.

:qr:

Originally posted by Satoru:

Buy games separately if you want separate refunds

If you want the benefits of a bundle, then you refund the benefit as a bundle as well.

If I had known one game was unplayable, of course I would have bought just the one that works. But it wasn't the case. Your comparason doesn't work, since the two cereal boxes are in the same condition. If you bought a two pack of cereal, but for some reason one of the two was stale, unedible, I'm sure any shop would refund a product that's unable to be consumed. Which was the case here, I couldn't launch a game on an empty server.

[Crazy Tiger]

Originally posted by El Bretzel:

If I had known one game was unplayable, of course I would have bought just the one that works.

The visible reviews on the Titanfall 1 store page clearly list that there are no servers. They also list that the developer seems to be on the case, but I haven't read further yet.

[El Bretzel 3D]

Originally posted by Crazy Tiger:

Originally posted by El Bretzel:

If I had known one game was unplayable, of course I would have bought just the one that works.

The visible reviews on the Titanfall 1 store page clearly list that there are no servers. They also list that the developer seems to be on the case, but I haven't read further yet.

Not in my language, and even if that was the case, a currently unplayable game shouldn't be in a bundle, neither should we even verify that a product works, if it's on the shelves, it's supposed to work and be worth the price.
All of the answers so far weren't solutions, just ways to be more careful not to get in that situation, but that doesn't work 100% of the time. And even if it did, no one should have to be careful a game even works before buying it, we expect products to work. When they don't, we should be able to do exactly what my suggestion is. Refund a part of it, compensating for the bundle promotion, and be able to pay the individual price for it.

[cSg|mc-Hotsauce]

Originally posted by Satoru:

Originally posted by cSg|mc-Hotsauce:

It's like buying the double pack of cereal only to try and refund one box. That's not going to happen.

I think I could do that at Costco but that's not really a good example :P

Costco is a membership store with different perks. I'm just talking about regular stores.