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Zgłoś problem z tłumaczeniem
Autor tego wątku oznaczył poniższy post jako odpowiedź na jego pytanie.
Zasady dyskusji i wytyczne
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If I give my house keys to a stranger and items get stolen my insurance company won't pay out.
If I give a stranger my phone my phone provider or phone insurer won't pay out.
You gave your items away and/or access to your account away. Why should Valve replace stuff YOU didn't protect?
But I don't really use the system so I have no idea what this might all be about, might not be that easy. :/
-Stolen items needed to be duplicated and not just given back because those items are resold, traded and put in the marketplace after the theft, taking part in multitude of transactions of users who don't know (nor need to) where the item came from. Undoing all those trades would annoy a long queue of people who never did anything wrong. Imagine if Valve rolled back a trade of yours or removed an item you bought from the marketplace because an item that was traded for an item that was sold in the marketplace to buy an item that got traded for your item was traded in exchange of a stolen one.
-Duplicating item does reduce the value of the other items. Imagine if you could print yourself another $20 bill if you got your wallet stolen. Now imagine what would happen to the $ value if we multiply that for the whole number of thefts happening in the US. Now your hard earned $20 is worth way less because some people get their wallet stolen and there's a lot of reprinted $20 bills out there.
Then there's thieves taking advantage of the feature. People 'faked' account hijacks in order to get 'two of the same' (Yes it happened in Steam)
-Returning items had a counterproductive effect. People engaged more in unsafe trading and account security practices (resulting in a increased number of scammed and hijacked users. Which in turn becomes a liability for the rest of users) because people knew they had a 'safety net' and daddy Valve would just restore their items if they got their accounts compromised.
-In reality, I agree duplicating money would lower the cost of the currency being duplicated. That is what happens when counterfeit money is added to a population of real money, like in your example. But that is implying that the item being duplicated is going to be used in the economy. The items I want returned/duplicated are not going to be ever used the economy because I am not going to trade them. I wasn't even going to trade them to begin with until the scammer told me that if I didn't, my account would have been deleted and I would have lost EVERYTHING. I was scared and taken advantage of and will not stand continuing being a victim.
-You can say returning items has a counterproductive effect. And that might be true in the cases of unscrupulous people who think they can use loopholes. But if an employee looks at the individual who was a victim and do a background check on their trades and activities and possible accounts linked to their IP addresses, they can determine if they are honestly scammed and have their items returned, or if they are only faking it and have had abused the return system multiple times.
-If there ever was a return of a restoration of policy, I would limit it to only ONE time, and that is after a serious background check of trades and activities, and evidence provided by the victim to show that they were scammed. I did everything I could to help get the scammers reported to the system, but even if they get punished, I wasn't made whole again. The scammers can always make new accounts and do the same thing again and again, so what is the point of me trying to be a good customer reporting these ♥♥♥♥♥♥♥♥, if I am not going to be compensated for the things I lost to them. I was lucky enough to realize halfway that I was being tricked, instead of losing all of my items, but even then, I thought that Valve was going to help me afterward. I honestly didn't know about the no item restoration policy, and thought they would help me get my items back after locking those accounts after I reported them. How wrong I was, and how anguished I have become to learn the truth.
Fact is you were lax in your account security. You can discuss and hypothesize about past solutions, options, the good the bad and it won't matter. Valve isn't going to start provided users with lost items.
Insurances companies won't payout if you give strangers your home, bike, car keys and Valve should not be giving you skins back. Valve is doing the same thing every other business is. If you don't keep it secure they won't reimburse you.
Learn from the mistake so you keep everything secure
Check everything. It's basic safety.
Because Valve does not contact users like that. If I walked upto you and told you I was a Bank Employee and gave you a profile, bank card, link to the banks website would you believe me? If so you'd be in trouble. It's a scam. You need to not believe everything on the internet and in person.
That was no different to dodgy emails or me calling you on the phone and claiming to be from your bank. I could have raided your bin last night and got various details I could tell you to make you believe me. Yet, you still shouldn't trust me. I've disconnected from actual bank staff that called me because they want me to verify who I am when they won't verify who they are. I've then contacted bank using standard number to follow up about them calling me. Never by the number they called me from.
Some Insurance policies protect against some frauds. However their wording is very specific and if they can get away without a payout they will.
Plenty of saying told to kids still apply in adult life.
Don't trust strangers.
Stranger danger
Fraud is a thing, yes, but you don't have insurance on Steam. Valve does help, they help in recovering the account. They just don't offer the help you want and I'd advice you to not make such assumptions in the future.
You made a mistake, it can happen. Now learn from it.
However, no matter how much you keep posting here: Your items will not get returned. Harsh reality, yes, but better to accept it.
Discord? Why the hell would you believe someone from discord? Valve has their own platform they'd use. I wouldn't need anymore info than that to report and block them.
You ever watch TV? Everything can be faked. Don't believe everything you see or hear. You like if you get an email say this or that don't believe it. Believing everything someone shows you is going to get you scammed like mad. A decent scammer will take the effort to make something look official. It's up to you to check things. Always.
I reasonable person would ignore them. Reported for something you haven't done means nothing will happen. There is nothing for you to do. If I report Jack for killing Mary and will the Police just arrest and jail Jack? No. It'd be investigated and if no evidence he'd get released. The same here. Valve would investigate and as you haven't scammed someone nothing would happen.
It's common scam tactics. Not just for Steam but every walks of life. You've experienced it now so hopefully you learn to think things through and check facts before you act.
2. Policies are made for people, not individuals. You might be a knowledgeable individual but there's other several hundred million Steam accounts out there.
3. The policy was a one time only item recovery. But that means several dozen million 'one time return' At a certain point there was 77.000 accounts being hijacked and stripped of their items. That's a lot of item duplications even if you do it only once.
Well aside from the bit where businesses don't typically taunt and threaten their users like that, and use fear to get the riled up and pliable... so they'll do as instructed.
I'm sure what you were shown looked convincing. But process-wise it makes no sense. Although it's well understood why you were blind to the latter detail because you were dazzled by the horror of the prospect of your account being deleted. Lots of people fall for it.
Also while you didn't divulge this detail previously it's a common facet anyone dealing with scam victims has seen a dozen dozen times before. I know it must add insult to injury to have been scammed and really have nothing new to add to the issue. But that's the state of things.
There's always going to be a huge group of users who won't take security seriously until it's too late. People love learning from experience. And they'll pay double for a pound of cure if it's an option, rather than an ounce of prevention. These are just things about human behavior that work in the scammers favor. And the one thing about people, we're always making more of them.
Scammers develop techniques that work extremely well on regular people, it's not just random nonsense they do on a whim. They take advantage of numerous weaknesses in human behavior. Without experience, expertise or training it can be hard to resist or be prepared for the circumstances a scam presents you.
Lesson one though is anything relying on fear or greed is extremely suspect.
So, what do I do now? I have to live through life being reminded that I was scammed and will never be made whole again? Do you have any idea how traumatizing that is?
This is what I feel like I am being told by everyone:
"Got your items scammed from you? And you have a list of those exact items that were taken from you? Too bad, you aren't going to get them back, no matter how much to cry or beg or kick or scream, you will NEVER see those items again, even though you spent hours and days getting them and paying us money to get them."
"Maybe you shouldn't have been so gullible!"
"Maybe you should have been more suspicious!"
"Maybe you should have been smarter!"
"Maybe you shouldn't have items people want to take from you!"
"Maybe you shouldn't have given others the benefit of the doubt!"
"Maybe you shouldn't have been so afraid of bad things happening to you!"
"No one here is on your side, the company is right for doing absolutely nothing for you!"
"The company got taken advantage of a long time ago, so they made this policy which pretty much screws over anyone who sincerely got their property taken from them!"
Honestly, sometimes I wish I were never born instead of having to be subjected to all of this on top of being scammed. What's the point of living if no one helps you after one's trust being destroyed. How can I trust anyone again? You all don't understand how mentally devastating this is to me. Sorry to have bothered all of you, you clearly have told me there isn't any point in fighting for my things.
Well thats life. Whether you do everything right and safe or not ♥♥♥♥ happens.
It's up to you to treat your information and belongings safe.
No one can and will hold you hand through everything to ensure you don't get screwed over by something and reimburse you IF you do screw up.
Live and learn so if/when other scammers and ***** try in the future you'll be able to protect yourself.
We do understand what it's like. Some of those posting have been scammed or know others who have been scammed. Maybe not on Steam but scammers are everywhere and scams outside of Steam can be much much worse.
That's life? That's Life??
I seriously think you are downplaying the problem I am having now.
I don't think of myself as a materialistic person, and honestly, I still don't think I am after all this. You all may think I am overly dramatic, but you can't simply ignore how strongly I feel about this. By denying me the ability to get these items back, it's essentially like denying my existence. It's denying the time I spent to get them. It's denying the fact that I used to own these things. It's denying the MEMORIES I had of having a good time playing the game. If I don't get these things back, one day, I am going to forget that I ever owned them along with the memories attached to them, and to me that is HORRIFYING. I don't want to forget such a large part of my life because some ♥♥♥♥♥♥♥♥♥ thought they can make a profit and everyone saying nothing can be done about it. I want to be able to go back to my inventory one day and say "Oh yea, I remember when I did that" but right now I CAN'T and I am afraid that I never will. No amount of online security is going to protect me from my own mind after experiencing such a traumatic event.