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bejammin2000 Oct 18, 2012 @ 11:05am
Steam causing your computer to shutdown?
Does anyone else have the issue where they start up steam, start up a game, and then have their computer shut down/reset? I can not for the life of me get any steam game to work without it shutting down/resetting my computer. Sometimes there's a BSOD, but that's only rare. Mostly the screen goes blank, and then I get the start up page for my motherboard as my computer reboots.

Yes, my drivers are all up to date. Yes my chipset is all up to date. No, I have not updated my motherboard's BIOS, I am in the process of getting an update that will work with 64 Bit Windows 7.

Oh, and yes, I do meet the minimum specs for these games. I have the inkling that if I did not, I would not be able to run any of them at all and that they would not cause my computer to reboot itself.

Also, I do have a ticket opened with Steam support staff, but the last time I did so I found them to be a bunch of unhelpful jackanapes, so I figured I would ask the community this time.
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Showing 1-15 of 26 comments
Τhe Rolling Cheese Wheel Oct 18, 2012 @ 11:07am 
Originally posted by bejammin2000:
Also, I do have a ticket opened with Steam support staff, but the last time I did so I found them to be a bunch of unhelpful jackanapes, so I figured I would ask the community this time.

Really? I find your post pretty unhelpful as well. Didn't even bother to post specs. BSOD could be the result of a faulty power supply, bad ram, overboard overclocks, etc.
Last edited by Τhe Rolling Cheese Wheel; Oct 18, 2012 @ 11:08am
#1
bejammin2000 Oct 18, 2012 @ 11:13am 
Really? I find your post pretty unhelpful as well. Didn't even bother to post specs. BSOD could be the result of a faulty power supply, bad ram, overboard overclocks, etc.

Just about everything in my computer, save for the case and GPU, is brand new. I got it at the start of 2012. I don't know what an overboard overclock is, so I doubt it's that. The BSOD rarely happens. Sometimes it happens, sometimes it doesn't. More often then not? It doesn't.

But you want specs?

http://pastebin.com/8FPtuFkA

Boom! My dxdiag.
#2
ManiacMal Oct 18, 2012 @ 11:35am 
Normally it's due to ram or power supply. I've had it happen to me before I took out a stick of RAM out of one of the last slots and booted back up and I was able to play fine, it was just a faulty stick of RAM that worked when it wanted to. It doesn't matter how new your stuff is it can get faulty. I've had a PSU stop working in 2 days time, RAM die in a week. You never know but it's your hardware that is croaking because if you are launching something graphical intensive that's when it's going to die.
#3
bejammin2000 Oct 18, 2012 @ 11:45am 
Originally posted by Hashbrick:
Normally it's due to ram or power supply. I've had it happen to me before I took out a stick of RAM out of one of the last slots and booted back up and I was able to play fine, it was just a faulty stick of RAM that worked when it wanted to. It doesn't matter how new your stuff is it can get faulty. I've had a PSU stop working in 2 days time, RAM die in a week. You never know but it's your hardware that is croaking because if you are launching something graphical intensive that's when it's going to die.

The problem I have is that I only have 4gigs of ram. If I pull one of my sticks, then I wouldn't be able to run any these games anyway.
#4
ManiacMal Oct 18, 2012 @ 11:49am 
I'm assuming you have 2gig sticks? If you have 4X1GB you can run on 3GB fine I've done it before with skyrim. The only way to test it is to pull out a stick, pick a game and try to see if it runs. Or if you have a bestbuy by you, you use the return policy in your favor. Go buy a PSU and try it, if it doesn't fix your issue return it. One of my buddies PC had the same issue with RIFT at first, then it was every game shortly after that, it turned out to be the PSU that was causing it. So it's a best bet.
#5
bejammin2000 Oct 18, 2012 @ 11:51am 
Originally posted by Hashbrick:
I'm assuming you have 2gig sticks? If you have 4X1GB you can run on 3GB fine I've done it before with skyrim. The only way to test it is to pull out a stick, pick a game and try to see if it runs. Or if you have a bestbuy by you, you use the return policy in your favor. Go buy a PSU and try it, if it doesn't fix your issue return it. One of my buddies PC had the same issue with RIFT at first, then it was every game shortly after that, it turned out to be the PSU that was causing it. So it's a best bet.

I have two 2gig sticks, yes. Got them from the MicroCenter. And I hate to ask, what's a PSU?
#6
ManiacMal Oct 18, 2012 @ 12:07pm 
power supply unit. Ok ya the 2gig sticks make it a little hard then to test as win7 needs 2gigs alone.
#7
bejammin2000 Oct 18, 2012 @ 12:10pm 
Originally posted by Hashbrick:
power supply unit. Ok ya the 2gig sticks make it a little hard then to test as win7 needs 2gigs alone.

So... is there a way to do this without spending money, then?
#8
ManiacMal Oct 18, 2012 @ 12:18pm 
Unless you or someone you know has a spare PSU that has the same rails and connectors you have laying around to test then no there isn't. It's worst yet if you take it in to someone cause then you pay their hourly fee on top of repair parts. Sorry I can't be of more help.
#9
bejammin2000 Oct 18, 2012 @ 12:19pm 
Originally posted by Hashbrick:
Unless you or someone you know has a spare PSU that has the same rails and connectors you have laying around to test then no there isn't. It's worst yet if you take it in to someone cause then you pay their hourly fee on top of repair parts. Sorry I can't be of more help.

You've been more help then Steam's technical support ever has been.
#10
ManiacMal Oct 18, 2012 @ 12:25pm 
Sadly, this is true. I wish you luck.
#11
bejammin2000 Oct 18, 2012 @ 12:42pm 
Oh ♥♥♥♥ it. It's not working, I don't have the cash for another ram stick for at least another two weeks, so whatever. Once again, the universe has built up a game as being the end all be all, and this ♥♥♥♥♥♥ ♥♥♥♥♥♥♥ program is dangling it right in front of me.
#12
Satoru Oct 18, 2012 @ 1:37pm 
FX processor so you're most likely running into the AMD/CEG issue

Update your motherboard BIOS. YOU MUST DO THIS before attempting anything else because this is a known issue. Your memory might be good but the FX processor is barfing because of the BIOS issue.
Last edited by Satoru; Oct 18, 2012 @ 1:39pm
#13
bejammin2000 Oct 18, 2012 @ 1:42pm 
Originally posted by Satoru:
FX processor so you're most likely running into the AMD/CEG issue

Update your motherboard BIOS. YOU MUST DO THIS before attempting anything else because this is a known issue. Your memory might be good but the FX processor is barfing because of the BIOS issue.

I'm working on bios updating. It's just that the bios update doesn't work with 64bit Win7.
#14
Satoru Oct 18, 2012 @ 1:50pm 
http://www.gigabyte.com/webpage/20/HowToReflashBIOS.html

Use Qflash or @BIOS to update it. YOu're probably extracting the file and running the 'exe' file included which creates a floppy disk which isn't supported in Win7/64 bit. The other tools should be fine especially @BIOS. Or you can use QFlash which is in the BIOS directly depending on your motherboard.

It's admittedly not 'obvious' that the exe isn't the thing you're supposed to run.
Last edited by Satoru; Oct 18, 2012 @ 1:53pm
#15
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Date Posted: Oct 18, 2012 @ 11:05am
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