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heyheyrayray Sep 19, 2012 @ 7:18pm

Portal 2 key help?

I purchased Portal 2 back on release day for the PS3, and have only recently completed a new computer. I figured I would then use the key to activate the free PC download, but a message says that the key is invalid, and already in use. The problem here is that I'm the only person who owns this particular copy, having bought it brand-new last April. Looking on my profile, it shows that I do have Portal 2 (having linked my PSN to this account) and that it logs my hours playing it last night after connecting to Steam from there. I've already submitted a ticked to Support, but is there any way to fix this that has already been found out, or is this in the hads of the Steam staff?

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Showing 1-9 of 9 comments

Silicon Vampire Sep 20, 2012 @ 1:08am

Actually, I don't think Steam support can do anything. You would have to take it up with the publisher.

heyheyrayray Sep 20, 2012 @ 2:05am

Well unfortunately I could not find any information on bum keys with EA's site, so this is probably my best route, seeing as Valve both owns/runs stearm and developed Portal 2 after all. The only involvement EA had was publishing the PS3 version.

Silicon Vampire Sep 20, 2012 @ 3:35am

And Valve have nothing to do with the keys supplied on that bundle. I think you are wasting your time with Steam support.

They can't do anything about retail keys, it's all the publisher.

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BTW, I just re-read your original post.

I thought the message was either invalid OR key is in use, not both.

Could you clarify?

Last edited by Silicon Vampire; Sep 20, 2012 @ 3:43am

heyheyrayray Sep 20, 2012 @ 5:13am

Says it's in use.

Silicon Vampire Sep 20, 2012 @ 5:37am

Are you trying to redeem it from the PC or the PS3? Seems like you have to do it from the PS3...

http://www.joystiq.com/2011/04/19/portal-2-on-ps3-how-to-redeem-the-free-steam-copy-for-your-pc/

I don't have a PS3 so I'm not certain of this.

heyheyrayray Sep 20, 2012 @ 5:46am

Well I've already linked my PSN and Steam accounts through the overlay, and Steam does log my time playing it on PS3 when I sign into my accound through there. The only time that video mentions using the code is when I need to be here on my PC to activate it, and that is when I get that "In use" message.

Darth Sidious [PT] Sep 23, 2012 @ 2:07am

When i bought mine (PS3 version), i logged in on PS3 Steam account with my PC Steam account ( i didn't create one, because i already had one), and my PSN and steam account were linked automatically. Then on my PC, i activated the code provided. If you didn't have a Steam account, and you created your account on your PS3, you should select the bottom option [PS3 users, "First Time signing into steam?"] to log in. If you already did this (and i misread), then you should wait for a replay from Support.

BTW, when you log in into steam from your PC client, do you see Portal 2 in your library? Because the game only appeared in my account "after" activating the PS3 retail code.

Last edited by Darth Sidious [PT]; Sep 23, 2012 @ 2:08am