got a trojan virus after downloading a free game on steam

[trinyty]

name of the game is pandora saga its a free mmo

no idea how to contact steam to tell them that cant find any email for that .....

its was a strong virus making my computer to crash whit a blue screen name of the virus is trojan win.32genome

[Nacimota]

I think it's far more likely that you hit a phishing/scam site rather than the actual Steam site. In any case, you can contact Steam support here:

https://support.steampowered.com/

[trinyty]

ty no i downloaded it form the steam client

[w+m1 enjoyer]

It's more than likely a false positive with your Anti-Virus, you could add the Steam folder as a exception. I doubt Valve would add anything to Steam without checking if the game have viruses or not.

I have noticed this when I have been using Avast! over the past while. If you are running avast!, you need to disable "Auto Sandbox" from the options in avast!

Hope you get your issue sorted!

[my dude]

Impossible.

[trinyty]

well dont know but my blue screen crash stoped after i erased the virus

wich was in the game files and also the problem started the same day i installed the game

[solamon77]

Why haven't more people encountered this problem? Surely Steam isn't sending out a special build of the game just to you. I checked over at the Pandora Saga hub and not a single other people reports having this problem.

[Admiral]

Probably a false positive.

[Dark]

It should be a false positive if you use avira.

[Xite >X< 👁️👁 🇦🇺]

Delete the file and verify the game cache and rescan the game, if its detected again it's a false positive. IF it doesn't scan your entire pc as the virus has another source.