Steam Wallet region lock? :: Help and Tips

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Rekkou Sep 23, 2013 @ 9:21pm

Steam Wallet region lock?

First, forgive my bad grammar. My steam account is created in Indonesia, but few weeks ago i moved to Japan for work. Today, i'm planing to buy Warframe starter pack with steam wallet but it says

"The current payment method does not match the country of the store. The cart has been converted and the updated total will show on the next page. You may also review your cart here, or change your payment method below."

I have reviewed the new cart and now it shows

"The store's country has been updated to match your current payment billing location.
Please review the shopping cart which has been converted to 'Japan"

And next it shows "There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance"

I've tried several times, but no luck at all. Is this just temporary error or i can't make any purchase as long i'm in Japan?

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Showing 1-10 of 10 comments

Val Sep 23, 2013 @ 10:26pm

Hello there,

As what the error message stated, it is the best to contact Steam Support and let them know you have moved, so they can fix the issue.

This is where you can issue a ticket to Steam Support:
https://support.steampowered.com/newticket.php
Please note that Steam Support needs a DIFFERENT account from your Steam Store.
The average waiting time is 1 to 5 working days, but it sometimes can take a week or so.

'Semoga masalah akan dapat diatasi'

Last edited by Val; Sep 24, 2013 @ 1:32am

tura.Крым Sep 23, 2013 @ 10:38pm

good

good milk Sep 24, 2013 @ 12:36am

не запускаеться кс что делать??

MatchGift Sep 24, 2013 @ 1:17am

ppl must be carefull

good milk Sep 24, 2013 @ 1:19am

и что мне делать??

Rekkou Sep 24, 2013 @ 5:38am

Wish i don't need to rely on Steam Support, but guess i have no choice. Thanks still

br0mari Oct 8, 2013 @ 2:31pm

I have a similar problem. When redeeming a Steam gift card i set my billing address to a US address ( cuz i have family in the us) but i did not know the store was region locked. So i cannot buy any games cuz i am actually from trinidad and tobago but steam thinks i am from the US. i contacted steam support yesterday and i am awaiting their response.