My account has been hijacked\stolen - help + tips(already made a ticket)

[76561198068218783]

I'm seriously starting to worry now as it's already been 4 days since i've submitted a ticket and valve still havn't replied - i have no idea how this individual managed to get my details at all. I've spent so much damn money on that account and it seems there's little to nothing i can do about it - even after seeing him actually online on my account.. Does anyone know of any possible alternatives to retrieving accounts or something i can atleast do besides wait here and be useless?

[SAAME]

><

[76561198068218783]

i cant do that because the set email has been changed..so i cant recieve any codes\emails etc

[Ineffable Anathema]

Not all viruses/trojans/keyloggers are known to all antivirus/antimalware software. I suggest you run every decent virus scanner you can find to make sure, plus malwarebytes and adaware just to be sure. Also, think a bit, have you given ANYONE (even your brother or son or whatever) your login/password for Steam and/or your email? Or written the info on a note somewhere that someone else could easily find?

Have you visited any strange websites lately, with popups opening or asking you to log in or asking for information or to install anything? Used a hack or cheat you downloaded online for anything? Downloaded something questionable anywhere?

Has your email provider been the victim of any major hacks lately?

[JDog12]

have you tryed to contact steam surrport and if you make a new account just change your password every two weeks

[Marble]

I've had the same 9 letter password since I first opened my account over 6 years ago.
Changing passwords frequently is a pointless exercise unless you're using the same password for every site and service.

[d7602002]

Another possibility is if you access yoru account information on a public computer. IT is stored, all someone need to do is use a thumb drive with a program on it and they can recover user names, passwords, etc....

[76561198103432002]

I'm in the same boat, 6 days i have now been waiting. It is ridiculous how long you have to wait, i would understand if it was something typical like game doesn't work but this is stolen property. It should be of the highest priority.

Besides, their system for regaining lost accounts is flawed to hell.

My email got hacked, idk how but it was only my email address and i had lost my skype, runescape, steam, amazon, my hotmail and a few others things actually stolen.

I regained access and control to everything within 20 minutes, except steam...You can steal a steam account easily, even with this steam guard it seems. He just changed my password and changed my email address and can now enjoy my games...

At the very least steam should have something in place like runescape do, a templated form specifically for regaining access to lost accounts. If enough fields match the information of your account then the account should be locked until a member of staff get around to manually confirming you and your information. I personally feel it's the fact this ass clown is actually using my account, while i'm waiting what feels like forever just adds to the problem, it would be seriously reassuring, if i simply got an email saying, your claim has been accepted and your account locked until we verify your details. I wouldn't mind waiting a few weeks/months then because i know my account is safe

You could say well, that means people could lock your account, no. You would need enough information i.e card details, full name and billing address. all registered email address used on the account. confirmation codes for the games bought, exact dates of the games bought. Most of this information is easily attained if it is actually your account but highly unlikely you'll have if it inst.


tl;dr support is terrible and they should revamp their methiod of regaining access to stolen accounts

[Marble]

Diposting pertama kali oleh andrew:

You can steal a steam account easily, even with this steam guard it seems.

1) They would need to know your Email was associated with the Steam account in the first place.
2) It can't be that easy if you're unable to regain access to your own account.

[76561198103432002]

Diposting pertama kali oleh Muppet among Puppets:

Email hijacks are worst case scenario! All associated accounts are in danger then.

Well that's it and ironically my email providers security is terrible itself. I'm just thankful it's happened now and what was stolen was, it could have been worse and now I've switched email providers for the sake of security. If only everything had the security of facebook.

Diposting pertama kali oleh Canti:

Diposting pertama kali oleh andrew:

You can steal a steam account easily, even with this steam guard it seems.

1) They would need to know your Email was associated with the Steam account in the first place.
2) It can't be that easy if you're unable to regain access to your own account.

I meant in comparison to everything else, Keylog>Email>Free steam account
Fair enough it is the only way to get full control of a steam account but with it, it's impossible the victim to combat until steam eventually reply.

Fair enough you can say i'm stupid for letting myself get hacked, don't get me wrong it is embarrassing but in my defense, over the 13 years i've been online this is the second time i've fell victim to getting an account of mine stolen.

[76561198068218783]

I agree with everyone here, steam seem to be utterly useless in terms of customer support. Come to think of it, i attempted to download an add-on\extension for google chrome and after i downloaded it and tried to open - nothing happened, nothing opened so i just left it at that, i'm guessing that might have been something.. however why would a google chrome add-on be a virus targetted only at taking steam accounts - as all my other accounts for everything else seem to be fine.. I'm not sure.

I'm just hoping i can reclaim my account as it was in terms of items, made way to many dota 2 purchases to lose them all entirely -

also, my credit card info should be sufficient enough to provide confirmation that i'm the owner correct? as 100% of the purchases were made off of the card info i provided them with in the ticket.

[76561198103432002]

Well that's it as owners of the accounts providing information for the account isn't a problem, waiting for someone to hear your case is and the length if the waiting time makes you question whether they've read it and just shrugged it off

[76561198068218783]

yeah, it's been 5 days since i've submitted the ticket - still no response..

[d7602002]

Diposting pertama kali oleh andrew:

Well that's it as owners of the accounts providing information for the account isn't a problem, waiting for someone to hear your case is and the length if the waiting time makes you question whether they've read it and just shrugged it off

I am sure they read the support tickets, but look how many HELP I HAVE BEEN HACKED threads you see posted every day. You can imagine there are probably several thousand that don't post, so it's a tough process. Cut Steam some slack.

Hell, 99% of these "hacks" would not happen if people would stop inputting their information into phising sites or scam sites. Or, stop torrenting stuff which is usually fraught with viruses and malware that infects your pc gathering all your personal information.

[/////////////]

Diposting pertama kali oleh Saetanic:

yeah, it's been 5 days since i've submitted the ticket - still no response..

Rlx man , im waiting 7 days for response ...

[76561198068218783]

ok i'm ♥♥♥♥♥♥♥♥ done with valve, the insignificant whelp is on my account AS I SPEAK - and has just stolen ALL my items this is so stupid 6 DAYS NO RESPONSE and allowing him to do this! if i cant get my items back from valve i'm done with this rubbish game, absolute joke how is this even ♥♥♥♥♥♥♥ possible.3 years of membership, hundreds of dollars if not thousands spent for what service in return, utter disgust is all i feel towards valve as a company right now. Unbelieveable