Sims 3

[Mirain]

So I bought The Sims 3 and 2 other expansion packs in a store, now I added 80 euros to my steam account to buy 2 more expansion packs for the sims 3 but guess what, Steam can't detect the original copy or doesn't support it. I wasted 80 euros... Last time I'm using steam again, unless someone knows how i can get my money back or still can buy the sims 3 expansion packs

[Tev]

Wasn't this kinda guessable? You're buying expansion packs for a game through a client that you've not got the base game for as it's not a Steamworks -product.

You can still buy the expansion packs through Origin, as Sims -registers there anyway - as it is an EA product.

[Mirain]

No it actually wasn't... And I don't care if it doesn't work, but I would still want my 80 euros back because they're a waste in this case, I ain't buying anything on steam from now on

[Tev]

Publicado originalmente por Tsunami:

No it actually wasn't... And I don't care if it doesn't work, but I would still want my 80 euros back because they're a waste in this case, I ain't buying anything on steam from now on

It's not really Steam's fault. You get the same if you buy a game abroad for PS3 and try to buy a DLC from it from say, PSN from your own region, simply because regions don't match.

In this case, the platforms they use don't match.

You can go ask the shop you got it from for those 80€, I'm guessing you didn't activate it anyway. If you did, then you might have to contact EA.

[Mirain]

Ehm I got those 3 CD's for a year, and The 80 euros i added to steam were a waste, not the money i spended on the CD's...

[Tev]

Publicado originalmente por Tsunami:

Ehm I got those 3 CD's for a year, and The 80 euros i added to steam were a waste, not the money i spended on the CD's...

I see.

Well, you can go ask support, although they're not big on refund policy.
https://support.steampowered.com

[Mirain]

I wrote a support ticket an hour ago, how long does it usually take for them to respond? Since I'm gone in 36 hours

[Tev]

Depends on the traffic (and priorities of those other tickets.)

Of course certain topics will be dealt with faster than others.
Sometimes it could be a few days, sometimes even a week, sometimes more.

Also, like with most of the sites, weekends are usually off.

[Mirain]

Horrible support is all I can say

[Tev]

While I'd love to argue back that Support could have more members in ratio to its userbase, you need to remember there's people who need help more than you, for example, for reacquiring their accounts.

It's maybe easy for an observer to compare it to another site's customer service, but Steam is a much bigger service than just some game publisher's in comparison.

[Mirain]

Yeah I realize that, well atleast Origin or Blizzard takes WAY less time to respond to a support ticket

[Tev]

Then again, I can almost bet that Origin and Blizzard don't get as much traffic with tickets either.

Anyhow, good luck.

[Mirain]

Probably not as much, but c'mon, nearly a week to reply? That's just stupid

[Derek]

Try to be more optimistic, you are very emotional about a situation where you yourself made a mistake. Games from EA cannot be redeemed on Steam, and never will, as they already have a very competetive client known as Origin. Steam is just a reseller, you can't be mad at them for having limited agreement with EA.

Now Steam replies to tickets between 24 hours - 1 week by my experience, most of the time they reply within 24 hours.

In order to be able to buy The Sims 3 expansion packs/stuffs pack from Steam you must have Steam-purchased The Sims 3 base game.
Learn from your mistake and read the FAQ if you aren't 100% sure about something.
Those €80 aren't entirely wasted, they're still a currency within your account. You may not think you'd need them now, but in time being they might come in handy. Have an open mind.

[Pheace]

Aye, it's a shame about the misunderstanding, but the expansion pages for the Sims 3 specifically state "Requires the base game The Sims™ 3 on Steam in order to play."

It says so right above the buy button in purple. It's understandable that finding out about this in retrospect annoyed you, but given the facts your anger at Steam seems misplaced.

Not choosing to use Steam anymore, is your decision. However that means that the 80 Euro's you just put on Steam going 'to waste', is also your decision.

[pug1duck]

=)