poor customer service policies.

[The Rainmaker]

So I bought an early access game but it clearly has problems and honestly at the time I didn't realize it was unfinished as it was early access and I was on my cell phone. (flash sale)

Long story short the game was flat out bad... not just early access bad but the whole platform they were going to build the game on was terrible. Not to mention the game insta jumps my GPU temps to 70*C on my 7970 GHZ. The only other thing that I know of which causes that is a mobile based 3dmark benchmark that I get like 1200 FPS on.

Oh and the fun part is that the game doesn't even have a vsync option in it which would limit the frames to 60fps. So you have to force vysnc outside the game in your gpu options. Needless to say that is VERY dangerous as it can burn cards up. Gamers who dont know to do that will quite literally damage their very expensive hardware if they dont pay attention.

So I asked for a refund, realizing that steam doesnt do refunds... no matter I ask because lets face it if they want my business its THEIR business to keep me happy. I refuse to do business with any entity which will not stand behind its products. You can fool me once and once only unless I need said product to live (since I am taking no medications, currently is 0 products)

I have (well had) 190 games on steam. I have like 80 ps3 games and a bunch of ps2 games and psx games and a ton of other pc games not on steam.

So they have permanently lost my business with their non customer service over 6 bucks... mind you Idgaf about the $6, not even a single one. I care about customer service. I understand that they really dont want to refund ♥♥♥♥. But the thousands of dollars they just cost themselves and developers from this one customer is idiotic.

I am just one customer, but there will be others as well. I am not going to stop playing the steam games I already bought. Why punish myself? However I will not buy any games from steam nor any that require steam. Sorry Rome Total War 2, not gonna preorder you now.

I work in customer service myself. Its clear that no one at Valve does. I dont blame the employees, I blame the policy makers.

[The Rainmaker]

引用自 Satoru：

Again the policy is not out of line with other digital distribution mechanism. And the Early access page clearly states what users are getting into. And allowing refunds for Early Access would largely negate the entire enterprise. The policy is in place for a reason.

Actually I disagree with you on two points. Greenman gaming you can at least sell your game back if its a game on their platform and I am pretty sure amazon would have just refunded me my purchase price because they arent retarded.

They can see I am not a problem customer and they can see my transaction history to know that A) I am a customer they would want to keep and B) a customer that isn't going to have issues all that often.

Steam Customer service can only follow their policies even when they dont make sense for their customer. I actually ended up asking them to remove the game from my library entirely. At least they could do that much for me.

If a more customer friendly platform arises steam could be in trouble. I wouldn't be surprised if that happened in the future. It would definitely be a number of years from now but how many people are using steam because there is no viable alternative at the moment... probably far more than Valve would like thats for sure.

[76561198097876592]

If that haha is pointed towards me ... see if I give a s***.

They can not take my games never ever.
And they will never ever get one more pennie out of my bank account that they have but do not want to validate.
So yes I'll be happy to laugh along.
removing 20 valve games (some unfinished) has made my HDD a lot lighter.

And if I want to play HL ... I will get my hardcopies that have the serial number on a peice of paper in the box. I do not need steam, you do.

Haha who?

[Satoru]

引用自 The Rainmaker：

Actually I disagree with you on two points. Greenman gaming you can at least sell your game back if its a game on their platform and I am pretty sure amazon would have just refunded me my purchase price because they arent retarded.

GMG trade in is not anything like a refund policy. Also GMG own policy is a 'no refund' one if you've played teh game in any way shape or form. You'd be in teh same boat.

Amazon digital purchases are also subject to their no-refund policy.

Your complaint is about the policy itself. which I have pointed out is entirely consistent with most stores.

You have the tools available to you to make informed choices. Don't blame your lack of foresight into making an informed choice, then blame Steam for not bailing you out of your own mistakes.

[The Rainmaker]

trade in is way better than nothing. I bet you that they would take one look at my purchase history on amazon and I would get a refund. They aren't complete morons.

My informed choice is not to shop on steam. I wont be wasting any more time on this. The only point was to bring it to light I am not going to crusade to get them to change their policy but if I said nothing then they wouldn't know.

Now they know, or most likely they had the chance to know however they very likely might not be reading their own forums.

In all likelyhood I will stick to console gaming and games that do not require a digital distribution service on PC. I am not a fan of uplay or origin either.

I will be using Capsule and GoG though.

[Satoru]

引用自 The Rainmaker：

trade in is way better than nothing.

Considering teh trade in value for most games rivals Gaemstop's it's 'almost nothing'. and doesnt even apply to most of their titles anyway

My informed choice is not to shop on steam.

That's ironic considering your complaint came from an entirely avoidable uninformed choice.

In all likelyhood I will stick to console gaming and games that do not require a digital distribution service on PC.

Oh really?

I will be using Capsule and GoG though.

And those are... digital distribution systems....

[ZeroSafe]

Funny, I just looked up an Early Access game on my phone, and it clearly says Early Access right above the purchase option.
http://i.imgur.com/3CF91KF.png

[The Rainmaker]

haha @satoru... you sure you aren't a troll? you sure seem to be trolling.

I have like a few GoG games that lets be honest... I love because they have some old school games and no DRM. I have one capsule game. They make up a small part of my library... Did I mention I have over 1k games? I haven't oh my bad.

BTW I will be using non digital distributed games whenever possible, but I would use GoG any day as its not really a platform like steam or origin.

Again I have on capsule game but im not adverse to buying them.

You are trying to point out some type of hypocrisy on my part but it doesn't exist... I have too many games to only shop one place... Though the place I used to prefer was steam.

[76561198097876592]

No he is not.
You will realise after seeing more of his replies.
for the rest keeping out a bit.

let's not give reasons to close this thread too.
Play the ball please not the man.

Poor customer support ... and your opinion about that.
Please?

[Pocahawtness]

Refunds aren't a decision that Valve make. It's not up to them. It's up to the developers.

[Finaldeath]

引用自 The Rainmaker：

You should try using the steam app on your phone sometime. I was at work bro. Also there is one warning which is easily missed.

Just opened an early access game store page with the app on my tablet (the app is exactly the same on tablet as it is on phone just scaled to fit the screen) and it shows the early access game notice right at the top in bright orange text.

[Marble]

In short, if you buy something without looking at exactly what it is you're buying (even going so far as to ignore the information on the store page!) then it really is your own fault.

[Wh1ppet]

引用自 2point4：

The way I understand it is that there is no formal internal structure at Valve so there technically aren't any policy makers. I mean...if you buy in to that sort of thing. But maybe that's the problem with their support.

If you go digging deep enough into their knowledge base, Steam does have official policies and conditions under which they will do refunds. I am pretty sure Early Access games are not one of them except under one condition, because they do give extra warnings and I'm pretty sure "Absolutely no refunds' is one of them... The one condition under which they will give a refund for anything, is if fo some reason you cannot download it and thus it is never delivered, whuch has only once ever happened to me, and it was an expansion that supposed to work with a DVD game I had but didn't... Other than that, if the customer whines enough or is very nice about asking, Steam will usually give a refund once and only once in the name of customer relations.

[The Rainmaker]

absolutely no refunds = absolutely no purchases from me. I dont even ask for refunds though thats the funny thing. This was literally the first time I ever have. So Its not like Im someone who abuses it and I only asked out of principle. They shouldn't be selling that ♥♥♥♥ period.

Eod.