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Segnala un problema nella traduzione
Just becauuse you dont LIKE THE RULES doesn't mean support didn't do its job.
What part did they not address
1) you complained about the cooldown, they addressed this
2) You can purchase whatever you want on steam, you can't use THE MARKET. That's it. Which they told you
3) You can gift things as long as you're a trusted account. Which they told you
There was nothing else in yoru rambling ticket that was relevant or needed to be addressed.
It's also amusing you threaten to go 'outside of Steam' which is an empty threat since you cant trade or put items on the Market for keys purchased outside of Steam.
They've answered you why you weren't able to make the transaction with your steam wallet.
The cooldown is implemented to avoid scams. It's not going anywhere.
Valve likes to believe the whole company is support. That's currently hundreds of people. Although I doubt the more well known names at Valve are taking time out of their days to respond to support requests (i.e. Doug Lombardi isn't answering your ticket. Neither is Robin Walker, Icefrog, Chet Faliszek, Marc Laidlaw, etc.)
I didn't come here to argue with a few users on the morality of things, I came here to express MY concerns, which are fully valid.
Where did I ask about gifting? Your 3rd point is invalid, so too is your 2nd point as I wasn't asking about any purchase on steam, and lastly your 1st point is fully mute as they never addressed the issue else I wouldn't be here in the first place, now would I? What is "addressed" in your terms doesn't mean it would be the same for me.
The fact of the matter still stands that due to poor service on Steam's end, I as a paying customer had to suffer, and not even the slightest of courtesy was given in that the reply sent was that of an automatic nature (the whole layout of the reply could clearly be taken for something out of a FAQ). If this is unclear to you, then please, do not bother replying again.
And regarding the "threat" you seem to make out of my message, where did I imply I'd want to at all trade for items that I received outside of steam? Yet again, stop beating around the bush. You'd make a perfect candidate for the current support team.
I can only hope that this was a fluke, and the actual support is actually helpful and tailor their responses to each customers needs, and makes them feel a part of the community, appreciating their tender and are willing to assist properly.
They "answered" what I already knew, what was made blatantly clear... But that wasn't the reason why I contacted support... I wished to have the issue remedied so I can continue my use of the service. Yet nothing was said of that.
I'm sorry, but you clearly do not work in a sector who deals with customer support on a daily basis... Regardless of how many users there are, and how many users make reports, Valve as a company is expected to respond to each and every one of its customers queries in a timely and professional manner. Don't you expect this from every company? For instance if there is something wrong with your cup of coffee at your local diner, are you just going to let it slide without taking it up with your waiter or the manager? Or if you had an issue with a product you bought at a store, will you do nothing about it? What makes this situation any different? And as I said, if they can't handle the influx of support requests then they need to adapt, not try to "automate" responses and further anger customers.
Whether your issue is "more unique" than mine or not, big or small, we all deserve the same amount of attention at the end of the day, and to have the issue resolved as quick as humanly possible.
My reply was given within 24 hours, which is acceptable, yet for the reply I received I'd have much rather waited longer if that would have meant a proper reply was given. I'm not going to even do a follow up and it will be for this reason they will slowly lose paying customers, one by one.
This isn't a rant, as much as some of you wish to make it out to be. It's actually a discussion, one which I wished to share my views on the support of a company who seems to pride themselves on just that... Perhaps one day they'll look up from their bank statements and see what is going on around them, and see where they can improve.