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Jake Jun 3, 2013 @ 11:21am
Steam Downloads keep failing, recently started
About 2 weeks ago I noticed a few games failing to download past anywhere between 1-11% After several searches and many 'solutions' posted for this issue I found something that slightly worked but only good enough to add another 10% to the download before failing again. After looking at my content_log I started noticing lines like this

[2013-06-03 09:56:23] Failed to write chunk in file "data\audio\crescendo_track_01.bnk.dat", 1048576 bytes at offset 0 (Unknown)
[2013-06-03 09:56:24] Update job for app 105400 canceled: Failed updating depot 105401 while writing chunk to "data\audio\crescendo_track_01.bnk.dat", offset 0 (Unknown) (Disk write failure)

I would delete the problem file, verify the game data, continue the download, I'd get another 100 MB downloaded, give or take, and then my download would pause again. At this point I would reexamine the content_log and inevitably I will see another (Unknown) (Disk write failure) line with another file listed as the problem.

I have tried restarting the game download from scratch, multiple times. I've tried to download 2 different games with the same result. Tried to just repeat the above mentioned process of deleting files and verifying over and over hoping to eventually get the game to 100%, never got past 1.1 gig, and tried changing the download region to multiple nearby options. I've cleaned up my registry and done a full system virus scan.

Other downloads from other sources work fine, this is a steam only issue for me and every google solution Ive found doesn't remedy the issue. This is also a recent issue, as in about 2 weeks, before that I was having zero issues with steam. If anyone has any suggestions I would be grateful for the advice!

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Showing 1-15 of 21 comments
Jake Jun 5, 2013 @ 11:21pm 
Bump
Marble Jun 5, 2013 @ 11:25pm 
How much free space do you have on the disk you have Steam installed on?
Jake Jun 5, 2013 @ 11:26pm 
1.15 TB free out of 1.36 TB total
Marble Jun 5, 2013 @ 11:32pm 
Have you tried stopping the download, removing all downloaded files and starting again?

The disk write failure message is worrying, it could mean a background process is blocking Steam from downloading or maybe even a disk fault. Might be worth running the error checking tool on the disk as well.
I had a similar issue a few months ago. I replaced the drive and it solved the issue.

However I could see IO errors in my event log. Chance520 can you see anything in your event log?
Jake Jun 5, 2013 @ 11:53pm 
Yeah I have tried to remove all files and start over a few times. No luck unfortunately.

I also checked to make sure my firewall wasn't blocking my download and ran Disk Optimization, Registry cleanup, diagnostic report and a full system scan from my Norton 360 and nothing turned up on the drive. Unless you were thinking of something else to run? I've also tried running the download overnight with only steam open and my virus scanner on silent mode with the same result. I'm at a wall for what to try next.

Most recently I uninstalled Steam altogether and reinstalled it and I'm getting the same problem. It's so odd this is only happening to my steam games and not any other programs/downloads.
Just a question, would you happen to be using Comcast?
Jake Jun 6, 2013 @ 12:08am 
Yes to comcast Joey and no to IO errors in my event log Navi
Jake Jun 6, 2013 @ 5:28pm 
UPDATE: Steam isn't failing to download all games like I originally thought. I am trying to download The Witcher:EE and Steam seems to be doing just fine, however Fable and Fable 3 still are experiencing problems and not getting past the 1-11% DL point.

Anyone know why individual games would be causing this much trouble and not all of them?
Last edited by Jake; Jun 6, 2013 @ 5:28pm
Jake Jun 6, 2013 @ 10:01pm 
Also does anyone happen to know how long it usually takes steam support to reply to customer questions? I sent them an email through the steam support page at the start of the week and so far I haven't received a reply from them or even a rough estimate of how long the wait is.
Marble Jun 6, 2013 @ 10:42pm 
Originally posted by chance520:
Anyone know why individual games would be causing this much trouble and not all of them?
Some games download over http and some older games that haven't been updated for a long time download over ports between 27014 and 27050.

If your ISP blocks or throttles traffic over these ports or your firewall is doing something crazy with them then this would be the reason.

Do either of those games give you the option to choose where to install it?
Jake Jun 6, 2013 @ 10:59pm 
Yes, both Fable and Fable 3 give me the option of where to install them Canti. I don't think my firewall is the issue either, I've given Steam the 'always' allow option in my firewall settings so if it is my ISP throttling traffic wouldn't other downloads be impacted too? I haven't noticed issues of slow or stalled downloads anywhere outside of this steam issue.
Marble Jun 6, 2013 @ 11:04pm 
In the Steam settings, click the Downloads tab and check which location you're set to.

In another thread yesterday, someone from Italy was getting very slow downloads as well. Oddly enough, when the switched to London they got full speed again. It might be worth trying a few different locations to see if that has any impact.

Other than that, I'd peg the issue on Comcast, which has historically never got on well with Steam.
Jake Jun 6, 2013 @ 11:11pm 
Well I have tried multiple nearby locations to download from with no change but I can try a few more.

Do you think calling my ISP will do anything? I saw in a few forum posts that ISP's that throttle do so to slow torrenting and other forms common to piracy and can impact perfectly legal downloads too. Not sure if that's the case but it said so on the internet so it has to be true, right?

And thank you so much for the help Canti and everyone else that has offered advice and suggestions!
Jake Jun 9, 2013 @ 5:51pm 
Well problems with the game download continue.

Anyone know how long waiting for Steam to reply to customer support emails usually takes? sent them and email last Monday about this issue and still haven't received a reply
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Date Posted: Jun 3, 2013 @ 11:21am
Posts: 21