Steam fails to update

[jaymz668]

Steam has been failing to update for days now. It downloads a bit and then stops with the error
steam needs to be online to update please confirm your connection and try again

I launch the app using the steamtmp.exe file, but then the store is inaccessible.
The debug.log mentions
[0217/175059:ERROR:cache_util_win.cc(48)] Unable to move the cache: 5
[0217/175059:ERROR:backend_impl.cc(134)] Unable to move cache folder
[0217/175059:ERROR:backend_impl.cc(264)] Unable to create cache


Any hints?

[worst gangster police state]

I would try deleting everything in the steam folder except steam.exe and /steamapps. Launching steam.exe will rebuild itself and MAYBE it will work after that. The recent update has completely broken Steam for a large amount of people. We have heard zero word from Valve about it.

[lyle lyle crocodile]

Originally posted by PBR STREETGANG:

I would try deleting everything in the steam folder except steam.exe and /steamapps. Launching steam.exe will rebuild itself and MAYBE it will work after that. The recent update has completely broken Steam for a large amount of people. We have heard zero word from Valve about it.

Pff, your advice is what Steam told me to do when I sent them a ticket two days ago and it didn't work. But it's still worth a shot.

And amen, friend. This is starting to get ridiculous.

[meow]

YOLO swag that s hit man, youll be alright

[wolfedg]

Ive been having the exact same problem. I have tried several uninstall/reinstalls to no avail.
Originally I was able to get it running with steamtmp.exe but then I stupidly uninstalled it to try and fix it. This is why I do not like steam. When I buy a game I should be able to play it regardless of whether I have internet (offline mode only works sometimes) and regardless of whether the game service (steam) is working. I wish they would go back to physical disks with no retarded connect to the internet DRM.

[Bearton Jay]

We've created an FAQ that contains instructions which have resolved the issue for most of the users who have written in to Steam Support: Fatal Error: Steam needs to be online to update.

If you continue to receive the error after following ALL of the instructions in that FAQ, please Contact Steam Support, making sure to provide an MSINFO32 report or Mac/Linux equivalent.

NOTE: We are investigating network issues with the new Steam client update in the Midwest US

[jaymz668]

yeah, this advice did nothing to help. It didn't start working for a few days, then all of a sudden a new update comes out and it works.... imagine that

Yes, I am in the midwest

[76561198084735864]

Uninstall Steam > Reinstall = Done.

[tommygun1229]

Originally posted by ButtonsJay:

We've created an FAQ that contains instructions which have resolved the issue for most of the users who have written in to Steam Support: Fatal Error: Steam needs to be online to update.

If you continue to receive the error after following ALL of the instructions in that FAQ, please Contact Steam Support, making sure to provide an MSINFO32 report or Mac/Linux equivalent.

NOTE: We are investigating network issues with the new Steam client update in the Midwest US

I've done all of that, but still nothing. I have to believe that this is still a problem for more people than me...

[tommygun1229]

None of the new updates have helped either.

[abloke]

I fixed the Steam install problem on my PC by doing these steps:
went into Steam folder C:\Program Files (x86)\Steam
Then deleted all files with the extension xxx.OLD (did not delete original Steam files).
Went into C:\Program Files (x86)\Steam\steam\cached
Selected Everything Cntrl S and deleted everything inside (moved to recycle bin).
Exited Steam Folder/Exited C: Back to Desktop
Used web browser to login to my Steam account and downloaded the Steam Client from Install Steam Button at top of page.
Did properties on the new downloaded Steam Client -> Properties 1. Unblocked it 2. Security checked Run as Administrator.
Ran the Steam Client and installed over the existing Steam application.
Update window opens and appears to repeat initial problem (Wait for a few minutes) but actually updates and applies update correctly this time around.
Steam Client Launches correctly and asks for my login UID and PWD once entered Steam Client connects to Steam/Valve and works OK.
Hope this helps others out with similar problem.

[Hacker]

delete all folders and file exceot game folder and steam.exe.

[MulletHunter]

Originally posted by jaymz668:

Steam has been failing to update for days now. It downloads a bit and then stops with the error
steam needs to be online to update please confirm your connection and try again

I launch the app using the steamtmp.exe file, but then the store is inaccessible.
The debug.log mentions
[0217/175059:ERROR:cache_util_win.cc(48)] Unable to move the cache: 5
[0217/175059:ERROR:backend_impl.cc(134)] Unable to move cache folder
[0217/175059:ERROR:backend_impl.cc(264)] Unable to create cache


Any hints?

The issue with this is only for the install \ update process it seems.
After the below fix is implemented you can then disable it once the update of the client has gone through and logging into steam.

How I fixed it:
Create a port forward rule in your router..
Port forwarding IP -> 23.62.97.232
I had to create 2 of them since it seems that steam is using download and upload in this update process (it's not just a download).
*This also depends on your router as well if you need both upload and download port forwarding to that IP. Some routers may work with just one but mine did not.

Hope this helped since I went through everything I could google and nothing worked for me.

-Mullet

[ShowBizBaybee]

if you try opening it in big picture mode it will allow you to access the store. It worked for me. still not able to access it from normal steam layout.