Moderator, please help

[scullen1]

This happened last week, and it has caused my account to be locked down, through no fault of my own, and thus I can't play a single game I have purchased.

I had to format my machine and when I reinstalled Steam it told me to enter a code sent to me in an email. Thing is, the email I started my original account with, osu.edu, hasn't worked for years. I changed the account email about a year ago, but when Steam sent this code, they sent it to my osu.edu email.

I can answer any security questions you like to gain access to my account, but there is simply no chance I will be able to access that email address. Please help me. I have purchased hundreds of dollars in games from Steam and I actually formatted my computer because Dishonored was crashing.

I've had no replies to my email, I have no idea how long it will take for them to reply, or even if anyone will reply.

In a related note, this practice of locking my account because I formatted my computer, Steam and Blizzard both do it, is a disgusting violation of my rights as a consumer. I didn't pay hundreds of dollars to Valve so they could take away my rights to play my own property whenever they want, for no real reason at all.

[Felix]

Contact Steam Support: https://support.steampowered.com/

You'll need to create a Steam Support account if you haven't done so already. Steam Support accounts can be created here: https://support.steampowered.com/register.php

Make sure you provide proof that you do in fact own the account you're talking about: https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

-- Your account would not have been disabled because you formatted your computer. There would have been a different reason.

[Curtis@HeroesofTalon]

引用自 scullen1：

In a related note, this practice of locking my account because I formatted my computer, Steam and Blizzard both do it, is a disgusting violation of my rights as a consumer. I didn't pay hundreds of dollars to Valve so they could take away my rights to play my own property whenever they want, for no real reason at all.

Companies do this for your security, for all the servers know, you could be someone attempting to breach into the account, I doupt you would prefer the account being missing this layer of security.
Submit a ticket to Steam support and wait for their reply, other than that there is nothing you can do.

[scullen1]

I already submitted a ticket a week ago. And the exact thing that happened was:

I format.
I install Steam.
Steam says "You're using a new computer, enter the code we sent to your email."
I didn't get an email. I already changed my contact email a year ago, but I have a theory that the email with the code in it is going to the old email.
I submitted a Steam ticket a week ago. No reply.

So you're defending their practice of holding our property hostage? I'd rather my account be temporarily hacked and I change the password when I need to, than have the account locked down because of a problem with my email. And since they don't have a phone number, and there's no way I can expedite my ticket, or say "Hey, look over here, this will take 15 seconds to fix, don't make me wait a week!" I thought maybe a Valve employee would see my request and do something.

To follow your suggestion, I might not be able to access MY PROPERTY for a month, and what if my request falls through the cracks? I cannot abide this, nor should you.

[Felix]

Steam Support generally takes 2-5 WORKING days to respond.

If you don't include proof that you own the account, then it'll obviously take longer because they can't take action until you provide that.

It's not "Your Property". Read the Terms of Service you agreed to.

Finally, yes. I'd defend their practice, because if someone has access to my account they could well be using it to see if their cheat is detected by VAC (which it most likely will be). VAC bans are not reversed.
I also wouldn't want someone using my account for further scamming reasons.
So... Yes. Let them disable my account temporarily if they think something fishy is going on.

It's not Valve's fault you didn't change your contact e-mail.

[Silicon Vampire]

Forum moderators have no control over user Steam accounts, you'll have to contact support.

[scullen1]

Frazer, that's the argument they can make when they do this, and it is legal by the letter of the law, but it is, from a moral standpoint, corporate theft, when these companies permanently take away someone's right to play games they paid for. Companies have done this thousands of times for a variety of reasons, but there is NEVER a good reason to take away someone's right to play a single-player game they PAID for, and yet using that argument, they have done that. And you're okay with that? Because the only way we get to play the games we love is to sign away our rights to play them, to agreed to be stolen from. And you're okay with that.

Jesus Christ, man.

[Felix]

I am okay with that, yes. And I've explained why. I have nothing more to say on the matter.

If it wasn't there and you lost your ability to play on VAC secured servers, you'd be here asking why there isn't an automatic detection instead.

[ChrisW]

You had to verify your email address to enable SteamGuard. You could have disabled SteamGuard any time you wanted and prevented this. You did not. You could have changed your email address linked to Steam anytime you wanted. You did not. Stop blaming others for your own mistakes.

[76561198078732584]

hi,just buy sniper ghost warrior for PC and the keycode is allready use,please help,the code is activeiting by a already steam account,i don't understand

[Kenny32673]

引用自 tito_mica：

hi,just buy sniper ghost warrior for PC and the keycode is allready use,please help,the code is activeiting by a already steam account,i don't understand

You should create your own thread instead of hijacking others.