Spec Ops the Line. Duplicate Key for a store bought game?

[Wobbly Bob]

I just opened my brand new physical store bought copy of Spec Ops: The Line and fired up the installer only to find that the CD-Key is a duplicate. And all of the support Suggestions had no help with this issue, apart from "there, there baby, are you sure that was a 1 and not a I? we know how confusing those letter/number combos can be." Is there anything out there for when something like this happens?

[ManiacMal]

take it back to the store and demand a new copy for the fastest result. The slowest is to contact the developer/publisher of said game or steam which is even slower.

[Wobbly Bob]

aw damn... It was the only copy they had...

[Wobbly Bob]

thanks though

[Satoru]

https://support.steampowered.com/kb_article.php?ref=1673-IDGK-4694

You can follow this process but it will probably be slow. It'll be faster to take it back to your retailer for an exchagne if possible.

[ManiacMal]

Well ♥♥♥♥ that sucks, I would contact 2K Games customer service and explain the problem via phone if possible, you might be surprised by a quick result sometimes the publsiher/developers is on the ball with this stuff and will personally send you a new cd-key if you can take a picture or some type of proof. By try that if possible.

Found some numbers for ya

US Support
Phone: [phone]
Email: [e-mail]

Canadian Support
Phone: [phone]
Email: [e-mail]

[dirrtymartini]

Messaggio originale di kennyfan:

aw damn... It was the only copy they had...

Try a store in another city / town / area. They might accept an exchange if you explain things.

[Wobbly Bob]

thanks, Im going through the billing support cos i dont actually have time to go return the game

[Zelaven]

DONT EVER BUY THE LAST COPY! >.<
Dont you guys realise that someone else have had the same problem and exchanged the game? Shops tend to resell games and stuff that have been thrown in their faces...