NON STEAM GAMES DISAPPEARING clarification

[Soothsayer]

" I have submitted 3 tickets on this issue, each time they blow me off. I have posted links to people talking about this issue from years ago. If this is been happening to you, open a ticket and keep opening it every single time they close it. This issue is not fixed, they don't want it fixed. It is up to the users now."

Thanks for locking my post before giving me a chance to respond by the way. That is exactly how this process should work. To clarify, you can add a non steam game to your library for organization purposes - I like to create a category for games with daily achievements - excuse me for wanting to be organized. Not all of these games are on steam, so I put the non steam games in and then they disappear. You can search yourself for people talking about this issue, it is not an isolated incident.

Also it is absurd to suggest that asking for bumps is advocating spam, I am advocating others to show their desire for this issue to be resolved, if in your mind that is spam then I advocate spam.

Thirdly the three tickets I have opened are tickets that have been closed over time. I do have only one active ticket open on this, but I will keep it active and continue reopening it until they solve this problem.

For those of you that don't have this issue there is no reason to clog up this post, for those of you that do please bump by commenting.

[dirrtymartini]

You again? Thank you for at least providing an explanation of the problem this time. The Steam Client behavior sounds a bit odd. Why should it even care about your non-Steam games? Does the Steam Client actually remove non-Steam games from your library? Or is it just stepping on any custom groups you setup? Either one is bad but the former sounds a bit worse.

[aWildSkitty]

I have the same problem, I'll add Non Steam Games to my Library, both ones available on Steam and not on Steam. I come back a day later and they're all gone and it's incredibly annoying to have to keep adding them over and over. Why have the option there if the Client is just going to delete them anyway?

[Tito Shivan]

It's a bug related to the integration of non steam related games. I can't imagine something being deeper buried into the devs priority list

[Soothsayer]

To me steam is an organizational tool(this is why it should care about your non steam games), to valve it is a product to promote and sell products (understandable, I support commerce) Steam, the product, should be able to organize correctly or to the user (the players) it ceases to serve its function. I am trying to use steam to make a list of games with daily achievements and eventually events that go on at certain times (like weekend bonuses) When my non steam games disappear from this list steam stops being useful as an organizational tool. So I therefore have no desire to use it. This means I am not exposed to advertisements and promotions. I have since uninstalled all my games from steam and only use it to check for when the bug is fixed. The function of this post is to show that it is relevant because it is not just happening to me. I have searched this issue and found several other posts of people talking about it.

[dan142]

I have the same issue, but only once every few months. I just keep a folder full of shortcuts to my non steam games, so I can really quickly import them again. Thankfully, Steam adds the .EXE, and not the shartcut to your library.

[Bucket]

Can I just ask, did they reply to any of your tickets? Or just close them abruptly?

[I brought a gun]

The only thing I really have to contribute is, it IS important that the devs know this isn't happening for most people; this tells them it's not a universal problem, but an intermittent one.

Also, providing the same level of detail you have here in your support ticket will go very far. If all you had in your support ticket was the quoted section, I can't blame them for just closing it; an incoherent rant like that is not going to allow them to fix it. It's a bad idea to open a support ticket or make a post when you are angry for the same reason; it makes you very hard to understand.

Providing the support team with as much information as possible will help you, and them, squash this bug more quickly.

[Soothsayer]

Every time I have submitted it all they say is that they are passing it on to another team, but this has happened three times.

[Soothsayer]

Over the span of 9 months or so

[aWildSkitty]

Originally posted by emerald_vortex:

Every time I have submitted it all they say is that they are passing it on to another team, but this has happened three times.

That's pretty much the generic response when they don't want to or can't be bothered fixing something. It's a copy paste response.

[dirrtymartini]

Originally posted by IF Skylar Icarus:

Originally posted by emerald_vortex:

Every time I have submitted it all they say is that they are passing it on to another team, but this has happened three times.

That's pretty much the generic response when they don't want to or can't be bothered fixing something. It's a copy paste response.

That's part of the problem. Even when handing the ticket off to another group, someone should own the ticket, lean on people to get things fixed, and keep the customer in the loop.

That's how we do it in the telecom world. My NOC is our customer-facing group. The NOC can't fix everything so they pull in other groups as needed to fix problems. The NOC monitors the ticket, keeps the customer informed, and performs follow-up.

EDIT: This isn't just a telecom thing either. Thousands and thousands of organizations who have ticketing systems and customers use this exact model.

[aWildSkitty]

That's what Steam should do, a lot of people get the "We'ff forward it to the correct department" where upon the ticket is closed and you never hear another word from them

[Bucket]

I think most people would agree that steams support department does need an overhaul really

[iLL357]

I had Mario Wars, Heroes of Newerth and 1 other game for about 2 years now without issues.

[Loose Change]

Ive just encountered this issue for the first time. Ive had steam since 2010 or 2011. I have far more games that are non-steam than steam games. I like steam for the social aspect and being organized as well. Ive had issues with steam support in the past, they are very....unmotivated/caring I guess. Really they should just make a steam "chat" for friends because all this crap isnt worth it. No way im adding all my games back in. And to the person who said why should they care. They should, because they integrated that feature into steam for steam users to use, as previous posters stated (or not stated it doesnt matter), it should be in working order. A quick google on this topic shows that it is an unresolved issue that came about YEARS ago.