Cant see my games in my library!

[bryan.armstrong12]

Hi ive had some games on my steam account for awhile now but i logged on tonight and i saw that theres nothing only those free 10 days one or something i relogged into steam , redownloaded steam and also mainly almost all of my games are retail i also heard that its the "New Steam Beta Guior something" so please help much apreciated if you do !

[tmwfte]

By "retail", do you mean that you added the games via "Activate a product on steam..." or by "Add a non-Steam game..."? Because if it's the latter, Steam drops shortcuts from time to time, and if you uninstall and reinstall Steam, it's certainly going to lose the link. If it's the former, you've only got free to play games associated with your account. If you had something else, you're likely logging in to the wrong account.

[bryan.armstrong12]

nope. this is the right account and yes i activated my games via product key.

[tmwfte]

Then contacting Steam Support is all you can really do. Games don't normally just go missing.

[bryan.armstrong12]

ok, could you please share a little bit of infomation on how to do that ?

[tmwfte]

Click on "Support" up there. You'll need to create a Steam Support account and then submit a ticket providing this information -- https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762

[monkaPHOS]

i hate this