My steam doent work

[Sizzler]

I got an error with me steam few days ago, when I try to run it, a window appears to me and say "steam needsto be online to update, check your network connection and try again". Help me.

[Arlissa]

Hey I got this error too for no reason...I tried everything...repair...re-install...uninstalls and nothing. Still will not update either. I am running on windows 7 ulti. I made a ticket and sent it to steam so if they say anything I will post it here. If anybody else can help post it please. I removed all my files...everything even the steam apps...did a clean install from the site and it still will not work. I do NOT have a firewall and i have amazing internet.

[Ossas]

Originally posted by Fred:

Run this and share the results:
Firebind Steam Test[firebind.com]

im trying to run the test now, ill repost for you, if theres any way you can help me. i havent been able to conect steam to the internet for a long time now. and now that i reinstalled it, i cant even start it in offline mode

[Ossas]

Originally posted by Fred:

Run this and share the results:
Firebind Steam Test[firebind.com]

TCP Result: FAILURE
Testing TCP Port: done
TCP Passed:
TCP Failed: 27014-27050
UDP Result: FAILURE
Testing UDP Port: done
UDP Passed: 1500
UDP Failed: 3005,3101,3478,4379-4380,27000-27030,28960

[Ossas]

Originally posted by Fred:

Originally posted by Amandx:

TCP Result: FAILURE
Testing TCP Port: done
TCP Passed:
TCP Failed: 27014-27050
UDP Result: FAILURE
Testing UDP Port: done
UDP Passed: 1500
UDP Failed: 3005,3101,3478,4379-4380,27000-27030,28960

Are you in any particular location like a campus? Or are you trying to run this from home? A lot of ports via UDP are blocked, which are required by Steam.

What protection software do you have installed, and who is your Internet service provider?

mm, i only got windows firewall, and ive turned it off for steam. and i have no idea how to answer the others on, im a girl and i suck at internet stuff xD oh and im trying to run this from home

[Ossas]

Originally posted by Fred:

Originally posted by Amandx:

mm, i only got windows firewall, and ive turned it off for steam. and i have no idea how to answer the others on, im a girl and i suck at internet stuff xD oh and im trying to run this from home

Who is in charge of your network setup within your home? One of your siblings? Your parents? Or does nobody really deal with it and resort to calling a support line when issues occur?

oh i think its my dad, but we do call support lines too

[Ossas]

Originally posted by Fred:

Many game ports are blocked within your network configuration. Most likely by your router, and not by your notebook, as you are just running Windows Firewall.

You will have to let your father know you are unable to use Steam because of this. If he might be a little bit technically informed, you can show him the Firebind Steam Test result page.

he knows nothing about internet tbh, and he wont be home for three weeks because of holiday, so i dont know what to do then

[chimp]

when i go to the test it says 'your connection is not private'