How long does it take to get a response from Steam support?

[Elmillia Cartwright]

I put in a ticket to Steam support about 7 hours ago now about my account being hacked, but I haven't heard anything back from them yet. How long does it usually take to get a reply? I'm more worried about the attached payment methods.

[schnitzeljaeger]

I'd say 1 day to a week.

[Elmillia Cartwright]

Originally posted by eram:

Depends on how much info you gave them and how were you "hacked" did you give someone your password?

No, i didn't. I have double checked and my PC and email are secure so i'm at a loss as to how they got my details.

I've given them as much info as the help article says but i hope it's not 4 weeks.

[Elmillia Cartwright]

I don't mind the wait. There are probably other people in front of me, but what about the attached credit card on the account?

[Elmillia Cartwright]

I've given them the name of the account when I had it, a link to the account as it is now, the email address when I had it, card information I used to purchase the majority of the games, and a CD-Key for Dragon Age II that's on the account. Is that enough information or is there any other information I should give them?

[Pheace]

The CC info gets wiped from the account when the email gets changed if I'm not mistaken so that shouldn't be a direct concern if they did that. If not then you should still be able to access the account recovery through your old email.

The only CC concern then really is if they ordered games from the account without changing the email.

[Vynn]

Personally for me to get my hacked account back, it took a week, or 8 days

[Elmillia Cartwright]

I just got my account back. Thank you Steam support!

[Adept]

wow 2 days? thats gotta be a record time for steam support.

[Leonard]

i had a problem and they always responsed on the next days morning

[RoboticJan]

If you account is hacked the Support works in the background and do not contact you immediatly, that is what happend with me when my account got hacked.
The account was closed 2 hours after my ticket, but I got the details and the respond around 1-2 days later.

[Leonard]

@Ravenblood « ach du schon wieder

[RoboticJan]

Originally posted by Leonard:

@Ravenblood « ach du schon wieder

Stehts zu Diensten ;)
Schön Dich wieder zu sehn ;D

[Elmillia Cartwright]

Originally posted by Adept:

wow 2 days? thats gotta be a record time for steam support.

It was actually 3 days (24th to 27th) which is about what the moderator above told me it'd be.

[H1ari]

hey, i just had my account hacked too but i was wondering can they also get items back as i went on my tf2 backpack and my genuine s and stranges were missing reply asap

[Felix]

Originally posted by linko2238:

hey, i just had my account hacked too but i was wondering can they also get items back as i went on my tf2 backpack and my genuine s and stranges were missing reply asap

Contact Steam Support about the issue.
They are known to restore your TF2 items once and only once. If you lose your account any further times they will do nothing for you as Account security is your responsibility.